• HRS Contact Center Associate with German and English (m/f)

    Location CZ-Prague
    Posted Date 6 months ago(08/01/2018 12:36)
    Job ID
    450301
    Company
    Amazon Czech Republic Srvcs
  • Job Description

    At Amazon we believe that every day is still day one.

    We pioneer. We're a company of pioneers. It's our job to make bold bets, and we get our energy from inventing on behalf of customers. Success is measured against the possible, not the probable. For today’s pioneers, that’s exactly why there’s no place on Earth they’d rather build than Amazon.


    This is your chance to make history. Join the HR team for the Regional Shared Services located in Prague, which supports Amazon across certain EMEA Countries. The hub provides a multi-language capability to the internal customers, and is looking for HR Contact Center Associates (Tier 1) to join the new Shared Services Centre in Prague. Reporting into an HR Shared Services Tier 1 Team Leader, the teams provide first point of contact for employees and managers via phone, email and instant messaging (Contact Center Environment). This role is the front face of the service to the internal customers.

    Meet your future team! Watch the HR Services Prague Video
    https://www.youtube.com/watch?v=QzyeO9l607E

    Responsibilities:

    • Receive and resolve employees queries via phone, email or chat and log contacts into the shared service case management system.
    • Take care of administrative part of HR queries (time and attendance, sick notes)
    • Referring to documentation such as frequently asked questions and standard operating procedures and escalate where these cannot be resolved.
    • Take ownership of customer / employee contacts ensuring that each contact is accepted and resolved with a high degree of customer focus.
    • Identify gaps in the supporting documentation and also areas where the level of customer service could be improved driving increased numbers of questions / queries being resolved at first contact.
    • Communicate effectively both verbally and in written form with employees to explain and resolve queries and concerns. This could be via email, phone and chat / instant messaging.
    • Be part of a team that actively seeks customer feedback to improve levels of service.
    • Participation in the continuous improvement of HR processes.
    • Shift working patterns, 7 days a week (40 hours a week).

    What we offer:

    • Unlimited contract
    • 5 weeks of vacation
    • 2 days per month home office option
    • Relocation package
    • Public transport reimbursement
    • Multi-sport card
    • Employee referral program bonus
    • Life insurance and pension plan
    • Varying local discounts e. g. for canteens, cafes etc.
    • Corporate events and team events
    • Possible internal and/or international growth

    Basic Qualifications

    • Fluent in German and English
    • Computer literacy (Excel, Work, PowerPoint, Outlook)
    • Ability to work in international teams where team members are in different locations and belong to different cultures.
    • Ability to work with confidential information
    • Flexibility

    Preferred Qualifications

    • Customer service experience
    • HR Experience
    • Call center experience
    • Other European languages is an advantage

    Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.

    Amazon takes your personal data protection seriously and respects EU and local data protection laws. Unless you express otherwise, by submitting your CV you authorize the hiring Amazon company to store your personal data in the electronic database maintained by Amazon Corporate LLC. in the USA or one of its affiliates for the purpose of assessing your suitability for this and future job vacancies and to pursue your recruiting process. If at any time you want your personal data to be deleted, you simply need to notify the hiring Amazon company. Amazon will not share your personal data with any third party without your prior consent. As part of your interview process with Amazon you may be asked to authorize the hiring Amazon company to separately verify your application data and personal background through a third party service provider.

    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share this job