Cloud Support Associate – Amazon Web Services

FR-Paris
4 months ago
Job ID
453017
Amazon Support Services France SAS

Job Description

Amazon.com has built a reputation for excellence with most recent examples being named #5 most admired company in the US, #2 most innovative, and # 1 in Customer Service. Amazon’s technology business is carrying on that tradition while leading the world in Cloud technologies. As a member of the AWS Cloud Support team, you will be at the forefront of this transformational technology with interactions with leading companies in this space and engineers within Amazon developing the capability. You will be surrounded by people that are wickedly smart, passionate about cloud computing, and believe that world class support is critical to customer success. AWS Cloud Support provides technical support to a global list of customers that are building mission-critical applications on top of AWS services.

Overview
We are seeking people with strong customer support and technical skills. Do you have experience troubleshooting problems spanning multiple systems? Do you have a background in networking or operating systems? Do you have experience providing world-class customer service? If you fit the description, you might be the person we are looking for! Every day will bring new and exciting challenges on the job while you:
· Learn and use groundbreaking technologies
· Apply advanced monitoring and troubleshooting techniques to provide unique solutions to our customers' individual needs
· Interact with leading IT companies around the world
· Work directly with Amazon Web Service engineers to help reproduce and resolve customer issues
· Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services
· Drive customer communication during critical events

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Basic Qualifications

· Bachelor’s degree or at least two years of experience in a Technical Customer Service role
· Monitoring and/or Troubleshooting of:
o OS Administration (Windows or Linux)
o Network Essentials (TCP/IP)
· Knowledge of Internet Fundamentals
· Excellent oral and written communication skills
· Strong customer focus
· Ability to juggle many tasks in a fast-moving environment
· Self-starter
· Excited about technology

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Preferred Qualifications

· Knowledge of Cloud Computing concepts
· Experience with AWS
· Experience in a service desk or network operations environment
· Experience with scripting / programing
· Experience with database administration
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