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Senior Benefits Manager, EMEA

Senior Benefits Manager, EMEA

Job ID 
Posted Date 
Amazon UK Services Ltd.
Recruiting Team 

Job Description

We Pioneer. Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon continues to grow and evolve as a world-class e-commerce platform. Founded by Jeff Bezos, the website started in 1995 as a place to buy books because of the unique customer experience the Web could offer book lovers. Bezos believed that only the Internet could offer customers the convenience of browsing a selection of millions of book titles in a single sitting. During the first 30 days of business, Amazon fulfilled orders for customers in 50 states and 45 countries - all shipped from his Seattle-area garage. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to to research and develop technology that improves the lives of shoppers and sellers around the world.

We are looking for an experienced Senior Manager of Employee Benefits for our EMEA region. This hands-on managerial role will partner extensively with internal stakeholders and external partners across the region as well as the globe on strategy, design and delivery of employee benefits. In addition to ensuring a positive employee experience with our programs, this role will also be responsible for all regulatory requirements and reporting for Amazon’s EMEA based programs. Qualified candidates need to have industry experience in managing multi-country benefit programs, regionally based teams, program compliance and experience with integrating acquired programs through acquisition activity. The ideal candidate is highly organized, analytical, works effectively with internal and external contacts, has proven abilities to manage critical projects concurrently through to successful completion, and enjoys the challenges of developing and improving programs and service delivery in a highly dynamic environment. The successful candidate must demonstrate critical thinking skills, a strong focus on attention to detail with sound judgement, excellent written and verbal communication skills, and a passion for customer service.

Periodic global travel is required.

Core Responsibilities:

Program Development – Set and deliver on plan strategy that aligns to Amazon’s total compensation philosophy, delivers on a great employee experience, and enables continued scalability. Continuously monitor for cost savings, operational efficiencies and improved customer experience. Manage and oversee multiple vendor engagements as well as develop and deliver on complex and broad based projects including team training and change management to impacted individuals and stakeholders.
Research and Reporting - Provide reports on a regular basis and keep senior leadership informed of operational metrics, financial dashboards, and employee satisfaction measures. Participate in quarterly business reviews of benefits spend and trends for the EMEA region
Plan Governance - Manage all financial and regulatory compliance requirements and metrics. Identify potential areas of enhancements, financial opportunities and risk mitigation, develop and implement corrective action plans for resolution of problematic issues, and provide general guidance to team on how to avoid or deal with similar situations in the future.
People Management – As a people manager, the ideal candidate will have demonstrated abilities to attract senior-level talent in multiple functions from inside and outside company. Set high performance standards for team and ensure deliverables are met on time and on budget. Recognize trends for larger-scale development needs within and across teams; builds plans to develop skills across the team

Basic Qualifications

  • University degree
  • 8+ years of global benefits program management experience
  • Experience with international benefits including design and delivery
  • Demonstrated bias for action with strengths in problem solving, issue-resolution, ability to work in an ambiguous and deadline-driven work environment, attention to detail and ability to multi-task
  • Excellent verbal and written communication skills, including the proven ability to effectively manage, influence, negotiate and communicate with business partners and teams to meet operational goals across the globe
  • Excellent project management skills with a proven ability to design workable solutions, manage multiple initiatives simultaneously, prioritize workloads, meet deadlines and drive projects to successful implementation
  • Strong business judgment and a practical, common sense approach to getting things done
  • Flexibility, sharp organizational and process-oriented skills, and a self-starting work ethic
  • Demonstrated strengths in talent development
  • Strong analytical and data gathering skills (including Excel and database analysis)
  • Demonstrated passion for delivering a great customer experience

Preferred Qualifications

  • Experience influencing executives, in partnership with cross functional business leaders, to gain approvals on proposals and recommendations
  • Proven track record of working effectively with people across a large, complex organization to create and launch innovative, successful solutions
  • Experience with acquisition integration and new country expansions

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, gender, disability, sexual orientation, race, religion or belief.

By submitting your resume and application information, you authorize Amazon to transmit and store your information in the Amazon group of companies' world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies.