Customer Service Associate,German Speaking (Retail Department)

ZA-Cape Town
10 months ago
Job ID
472135
Amazon Development Centre (South Africa) (Proprietary) Limited

Job Description

Amazon Cape Town is seeking bright, articulate, detail-oriented applicants with a desire to contribute to a world class customer service organisation and join our German retail team in a position as a Customer Service Associate.

Your mission will be to deliver timely, accurate and professional customer service to all Amazon customers. This vital position requires an action-orientated, flexible problem-solver who will assist in resolving any customer facing problems. Associates will communicate with customers via telephone or email. Associates will utilize a variety of software tools to navigate customer accounts, research and review policies, including communicating effective solutions in a fun and fast paced environment.

Responsibilities:
  • Attend to all customer queries relating to online orders or the ordering process via email and phone
  • Provide account support to customers
  • Act as an advocate for our customers, reporting and acting on observed areas for improvement
  • Provide prompt, efficient, detailed, customer-oriented service to all Amazon customers
  • Actively seek solutions to customer needs and identify trends to appropriate personnel, including possible solutions or suggestions
  • Ensure internal reference pages are updated

What do we offer:
  • Competitive Salaries
  • Medical Aid Contribution (including Spouse and up to 3 children)
  • Carer Growth Opportunities (locally and globally) within an exciting and fast growing global company
  • Work Visa
  • Quarterly performance bonuses
  • Part time options available (no less than 20 hours)

Basic Qualifications

Basic Qualifications
  • Excellent verbal and written skills in German
Or Good command of spoken German, basic written skills
  • Excellent command of English Language (verbal and written)
  • Matric or equivalent qualification (Grade 12/Standard 10)
  • Solid typing, phone, and computer navigation skills
  • Ability to efficiently navigate the internet
  • Ability to thrive in a fast-paced work environment while maintaining high quality outputs
  • Ability to work as an effective team member
  • Strong interpersonal skills
  • Flexibility in terms of work schedule (Shifts will possibly start and end outside of business hours)
  • Positive attitude and a passion for providing excellent customer service
  • Effective communication and written skills


Preferred Qualifications

  • Excellent command of English Language (verbal and written)
  • Matric or equivalent qualification (Grade 12/Standard 10)
  • Solid typing, phone, and computer navigation skills
  • Ability to efficiently navigate the internet
  • Ability to thrive in a fast-paced work environment while maintaining high quality outputs
  • Ability to work as an effective team member
  • Strong interpersonal skills
  • Flexibility in terms of work schedule (Shifts will possibly start and end outside of business hours)
  • Positive attitude and a passion for providing excellent customer service
  • Effective communication and written skills
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