Returning Candidate?

Program Manager - Performance Management

Program Manager - Performance Management

Job ID 
UK-Hemel Hempstead
Posted Date 
Amazon UK Services Ltd.
Recruiting Team 

Job Description

Job Description Title - Program Manager - Performance Management
Location – Hemel Hempstead
Compensation - Competitive
Posting date – 2nd of January, 2018
Closing date – 1st of February, 2018

Do you see a clear path where others see roadblocks? Would you rather break the mold to do something right than settle for the status quo? What if you could use your creativity to change the direction of the entire transportation and delivery sector to raise the bar on customer experience? Here is your opportunity:

Amazon is looking for a customer-focused, detail-oriented, experienced Program Manager (f/m) for extremely fast paced environment in EU Transportation performance management function. As a program manager, you will be responsible for defining and executing network (transportation) wide initiatives to drive operational excellence, exceed our customers’ expectations and satisfy performance and budget goals.

· You will understand the EU transportation network, act as a subject matter expert and are able to identify key metrics which provide visibility into the performance of the network.
· You will own and drive initiatives which have direct impact on amazon’s ability to fulfill customer orders with relentless focus on improving service, savings and scalability.
· You will interact with various teams like network operations, country transportation, carrier operations, sort centers, FCs, supply chain and tech teams etc. to coordinate cross functional initiatives.
· You will work with other teams of program/project managers and analysts to drive the collection and implementation of requirements, ensure alignment with corporate objectives and contractual obligations.
· You will monitor execution and ensure that the results delivered are of highest standards while ensuring overall integrity within the program. You will present the project updates to senior leadership on weekly/monthly basis.
· You will write and review business cases, perform supporting research and analysis and drive cross functional initiatives
· You will define, prioritize and plan resources and technical requirements needed for various initiatives for on time delivery.
· Clear, precise, and regular communication with all stakeholders will be a key element for success in the role. This includes ongoing project status reports as well as capturing requirements from stakeholder teams.
· Retrieve and analyze data using Excel, Access, SQL, and other data management systems.

Successful candidates will have strong ability to understand network health via metrics/numbers, have excellent deep dive skills with very large datasets and ability to groom a team of analysts.

Basic Qualifications

· Master’s degree or equivalent with excellent academic record, with Supply Chain/Mathematics/Finance/Engineering subjects
· Work experience in operations/supply chain/logistics/retail
· Proven track record of delivering projects within scope, time, budget and quality.
· An entrepreneurial mindset, with the tenacity to develop ideas independently and thrive in fast-paced environment is crucial.
· Ability to prepare, report and interpret large sets of data, proficiency in Advanced Excel
· Excellent communication, both verbal and written as one will be required to create a narrative outlining weekly findings and the variances to goals, and present these finding in a review forum.
· Strong inter-personal and relationship-building skills.
· Proficiency in SQL is desired.

Preferred Qualifications

· Experience in a transportation operations role at a larger 3PL is a plus
· Experience of supply chain management and transportation concepts: forecasting, planning, optimization, logistics, delivery performance, carrier negotiation, inventory management, S&OP

By submitting your resume and application information, you authorize Amazon to transmit and store your information in the Amazon group of companies' world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief.