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Operations Engineer, Search CX

Operations Engineer, Search CX

Job ID 
Posted Date 
Amazon Data Services Ireland Limited
Recruiting Team 

Job Description

Amazon’s Search group is seeking talented and highly motivated engineers to establish a new worldwide team that will support the infrastructure and operations of the product search service.

As part of the Amazon Search Customer Experience team, you will be responsible for the worldwide customer facing features on desktops, tablets, and mobile devices: enabling customers to easily discover what they are looking for.

Join us and be a part of driving operational excellence within one of the world’s largest product search engines, serving billions of search requests to millions of customers worldwide. This team will combine application operations, systems engineering and software development skills to run large-scale fault-tolerant and highly available systems. We need customer-obsessed engineers who relentlessly focus on performance, availability and improving efficiency to help us solve complex growth and support issues.


  • Site reliability, systems, and application operations of the Amazon Search CX service.
  • Collaborate with engineering and remote support engineers to drive down operational burden through improved documentation and SOPs/runbooks.
  • Daytime on-call support, monitoring, and triaging as part of a shared rotation. Diagnose and mitigate critical failures in high pressure situations. Perform deep dives and root cause analysis as needed.

Basic Qualifications

  • Bachelors in Computer Science or equivalent experience.
  • 2+ years of recent systems engineering, software engineering, site reliability, or dev-ops experience in a medium to large scale production Linux or other UNIX environment.
  • 2+ years of scripting and development skills in bash and one of Python, Ruby, Perl or JavaScript.
  • 2+ years experience with Linux, Apache, DNS, monitoring, load-balancing, and caching.

Preferred Qualifications

  • Experience with Amazon Web Services (AWS), ideally S3, EC2, EMR, and DynamoDB.
  • Experience working with high-availability, distributed systems and services in a hosting environment including hardware, OS, storage, network, and database solutions.
  • Experience in the development and rollout of technical operations processes and new services.
  • Working knowledge of Agile development methods (Kanban, Scrum, etc).