We are Amazon; we pioneer.
Since opening our virtual doors in 1995, we’ve been pushing the boundaries of possible further and further.
Our entire business works hard to delight our customers – from the second an order is placed online to the seamless coordination of that order behind the scenes, we strive to stay agile, fluid and intentional. That can be described in one of our core Leadership Principles, which is Bias for Action. This means that our teams band together, roll up their sleeves, and aren’t content with just standing still. We’re aiming to become the most customer-centric company on Earth.
That’s why we’re seeking an experienced, motivated Operations Supervisor to join our busy Fulfillment & Operations department. Your responsibilities:
Thinking Big (one of our Leadership Principles) means looking beyond the immediate and considering the bigger picture. In this particular role, it also means developing a strong culture of Health and Safety, always adhering to Amazon’s Standard Operating Procedures.
Furthermore, as Operations Supervisor, you’ll strive to plan beyond your own needs, ensuring the sufficient resourcing of your function. This will include identifying training needs, measuring metrics based on key performance indicators, as well as engaging and working together with delivery service providers to monitor on road performance and compliance.
Additionally, you will need to constructively critique your department as a whole: making you responsible for tracking, trending and reporting on departmental metrics and liaising with other departments to share learnings. This comes under the high-level remit of achieving greater efficiency: we hold Kaizen methodologies dear at Amazon, and you will too.
From a leadership perspective, the Operations Supervisor role is also responsible for briefing the wider team, along with reviewing and updating metrics as required. There are more general accountabilities which include, but are not limited to: actions and circusmtances that happen out on road and creating solutions to resolve this in a timely fashion, and simplifying processes internally to increase operations efficiency.