Returning Candidate?

Sr. Program Mgr, Prime Fulfillement

Sr. Program Mgr, Prime Fulfillement

Job ID 
Posted Date 
Amazon Services Europe LU
Recruiting Team 

Job Description

Over 2 million Sellers in 10 countries list their products for sale on the Amazon Marketplace. Sellers are a critical part of Amazon’s ecosystem to deliver on our vision of offering the Earth’s largest selection and lowest prices.
With Seller Fulfilled Prime, sellers in Amazon’s Marketplace can make their products eligible for the Prime badge, while fulfilling orders from their own warehouse. Sellers are required to uphold Amazon’s high standard for the Prime customer experience by shipping on time and using qualified transportation solutions.

SFP is looking for a passionate, innovative Senior Program Manager to drive programs focused on Seller reimbursements and performance metrics as they relate to improving Seller Experience. This role will also be responsible for identifying root causes of reimbursement related issues and working with process partners across Amazon to resolve.

You will join a dynamic team delivering initiatives with tremendous growth potential. The role is pan-European in scope and requires a high level of interaction and synergy with the country business teams, Global Product Management teams, Transportation Operations and Finance and leadership teams. The position is within the Seller Services organization and is based in Luxembourg.

Basic Qualifications

  • Masters Degree in Logistics, Supply Chain, Business, Engineering, Economics, Science, or related discipline
  • 5-8 years of professional experience
  • Excellent track record managing KPIs, improving service levels and customer experience
  • Strong analytical/quantitative skills and ambition to develop these further (including SQL ability or willingness to learn)
  • Excellent communication skills in English (written and verbal)
  • History of teamwork and willingness to roll up one’s sleeves to get the job done
  • Desire to work in a fast-paced, challenging environment
  • A strong track record of delivering projects on time
  • Ability to influence diverse groups of stakeholders to manage towards a common goal

Preferred Qualifications

  • Experience defining requirements for business partnerships, contributing to negotiations, and managing ongoing relationships and delivery
  • Experience with e-commerce or retail supply chain & logistics
  • Experience in carrier / service provider management in fulfillment, transportation or supply chain