We’re looking for someone to drive improvements in the shopping experience for customers across UK and EU. This is a complex, multifaceted role that included pan-UK and pan-EU responsibilities and requires you to identify key customer needs, then work with a wide range of teams to develop, build and launch solutions to address those needs. You will be the interface between UK/EU retail businesses and a wide variety of tech teams, working on a programme of improvements and directly driving the roadmap of multiple teams, including owning the EU Hardlines CX roadmap. You will instigate and own pan-Hardlines initiatives to improve the key elements of the customer journey, including Traffic channel optimization, improved Search experience and Detail Page content. This is a highly visible role of considerable scope and complexity which will have a significant impact on customer experience and Amazon Europe as a whole. You will lead a team of technical experts, who are focused on optimizing customer journeys to increase customer engagement and conversion, plus working cross-functionally with numerous other teams in the UK, EU, US and India, including product management, vendor management, marketing, content management, finance and software development.