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Compliance KYC Manager

Compliance KYC Manager

Job ID 
Posted Date 
Amazon Capital Services UK Limited
Recruiting Team 

Job Description

Amazon opened its virtual doors in 1995 and strives to be the world’s most customer-centric company, where customers can find and discover anything they might want to buy online. Amazon is currently looking for a highly analytical and forward-thinking KYC Compliance Manager to join our growing Compliance team at our European headquarters in the vibrant city of Luxembourg. The Grand Duchy of Luxembourg is a diverse and multicultural country located in the heart of Europe, bordered by France, Belgium and Germany, with a total population of around half a million. Luxembourg has Luxembourgish, French and German as national languages, with English spoken by the many expatriates and most locals. Luxembourg is known for banking, steel and a number of EU institutions plus an increasing number of technology-centric organizations. Luxembourg boasts a rich cultural scene and a high standard of living.

Role Description and Responsibilities
  • The KYC Compliance Manager will support the Senior Training and KYC Manager in managing a team of highly-skilled KYC Project Specialists as well as taking responsibility for overseeing the KYC Project Portfolio
  • Solid business judgment, capability of driving the right results, partnering with cross-functional teams
  • Excellent communication and organizational skills
  • Ability to anticipate, identify and communicate risks to compliance, business and technology leadership
  • Working knowledge of the operational processes and controls in place that support all KYC compliance programs
  • Assists with linking policy, standard operating procedures, controls, monitoring, and reporting with the goal of improving operations, compliance policies, and risk management
  • Works to ensure that Compliance and TRMS SOPs and training materials are up to date and in line with KYC Policy and Luxembourg Regulations
  • Takes a lead role in communicating with the Business and driving projects to improve seller experience while still maintaining Compliance
  • Acts as primary point of contact for KYC-related escalations and strategic account reviews
  • Drives process improvement and control implementation projects in coordination with the Risk and TRMS Operations teams. This includes the resolution of audit findings, the execution of projects originating from internal assessments, and driving the long-term roadmap of improvements
  • Executes process improvement and process standardization projects by working closely and directly with technical and engineering team members as well as with Compliance Project Managers. This includes understanding the technical issues that need to be addressed, working across teams to resolve issues, proposing solutions as needed to implement scalable, repeatable processes, and participate in the documentation of in-scope processes
  • Expected to remain up-to-date on regulatory and compliance regulations and best practices in payments and financial services
  • Ability to think about compliance broadly and develop effective KYC processes that meet business objectives

Basic Qualifications

  • Advanced degree in Compliance, Law or Business
  • 4-6 years of experience in payments, fraud, e-commerce or compliance environment
  • Familiar with e-commerce and payments technologies
  • Demonstrated team management experience
  • Proven ability to work collaboratively cross-functionally, cross-border and vertically across a fast paced, changing environment
  • Experience managing or coordinating projects involving multiple resources and teams
  • Ability to facilitate and influence decisions
  • Demonstrated experience in gathering, analyzing and synthesizing business requirements from multiple sources
  • Effective and polished communicator in both written and spoken English
  • Committed team professional who can quickly be viewed as a valued member of the compliance team and be trusted to accomplish complex tasks
  • Self-starter who can work objectively and independently with integrity and exercise sound business judgment
  • Ability to travel internationally

Preferred Qualifications

  • Any AML-related certification preferred
  • Payments, fraud or e-commerce background preferred
  • Knowledge of Amazon products, processes and tools
  • Willingness to travel as needed