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Project Manager, Product Quality

Project Manager, Product Quality

Job ID 
Posted Date 
Amazon Luxembourg
Recruiting Team 

Job Description

Amazon's Product Quality team works to ensure that buyers receive authentic and safe products. We design and implement policies, tools and technology innovations to protect the buying experience on Amazon while minimizing friction for sellers. Our team is looking for an Incident Manager to manage critical and high impact global events and escalations. Incident Managers combine a passion for protecting customers with an ability to think quickly and take decisive action. At Amazon, Incident Managers don’t just put out fires – they also own fixing the problems that caused them. In this position you will:
  • Support teams in responding to, investigating, managing and resolving high-impact incidents and escalations around product authenticity (counterfeit, trademark, copyright) and safety issues.
  • Take leading role in drafting and presenting deep-dive documents, including responses to senior executives and Correction of Errors (COE) reports.
  • Analyze existing policy and process gaps, and develop solutions to close them.
  • Own and/or manage projects designed to improve operational and process efficiency. This will include working extensively with external teams.
  • Closely monitor media and global events to anticipate and mitigate potential risks. Be comfortable using data to analyze trends, predict and fix problems before they happen.
  • Use high-level judgment to own our most complex enforcement decisions.

Basic Qualifications

  • At least 3-5 years of experience working in relevant industries such as law, IP protection, customer service, investigations, etc.
  • Bachelor's degree.

Preferred Qualifications

  • Intensely customer-focused, with passion for protecting customers from bad actors.
  • Exceptional bias for action – willing to move quickly and decisively to resolve an incident.
  • Strong critical thinker with the vision to work both tactically and strategically.
  • Exceptional verbal and written communication skills.
  • A proven track record of successfully delivering initiatives from conception through completion.
  • Experience with abuse, risk management, intellectual property, compliance or similar product initiatives preferred.
  • Advanced degree.