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Head of Product Management and Customer Lifecycle - Kindle Content

Head of Product Management and Customer Lifecycle - Kindle Content

Job ID 
554847
Location 
LU-Luxembourg
Posted Date 
20/09/2017
Company 
Amazon Media EU Sarl
Recruiting Team 
..

Job Description

When Amazon.com launched in 1995, it was with the mission “to be Earth’s most customer-centric company, where customers can find and discover anything they might want to buy online, and endeavors to offer its customers the lowest possible prices.” This goal continues today, but Amazon’s customers are worldwide now, and have grown to include millions of Consumers, Sellers, Content Creators, and Developers & Enterprises. We get our energy from inventing on behalf of customers. We're a company of pioneers. For today’s pioneers, that’s exactly why there’s no place on Earth they’d rather build than Amazon.


EU Kindle Content is growing a diverse team. We are looking for a smart, analytical, excited and results-oriented Head of Product Management and Customer Lifecycle for a high visible role to drive demand and grow of our EU Kindle Content business.

In this highly visible role, you will work with business and tech teams across both the Kindle and broader Amazon organization. You will define innovative ways to attract new customers and to keep them committed to the Kindle environment by improving the Kindle customer experience and by defining the right marketing strategy.

You will also drive customer experience enhancements across all channels and in our fast-moving international business across Europe.

Our ideal candidate will have deep product management and marketing experience, and will be able to drive projects to completion with the support of a team made of strong talents.

You must be comfortable working both at the strategic level and diving deep with a number of metrics used in this business. You will show hustle, take ownership and help foster a high-energy, high-performance culture.

This is a highly visible position that will interact with senior leadership in the company. This role is based in Luxembourg.
Specific responsibilities include the following:
  • Lead the creation and definition of innovative business, product and customer experience concepts with the extended team of business managers, designers, technology managers, and cross-functional teams that will ultimately support the design (e.g. operations, customer service, etc.)
  • Define customer acquisition, activation and engagement strategies for the Kindle business in line with our Kindle business goals
  • Write product requirements documents (which serve as a bridge from high-level business requirements to the functional specification) and ensure clear communication and coordination of requirements to the business, design and development teams. Requirements should be based on intimate knowledge of the product, space, existing data analysis, current customers and non-customers (prospects and competitors)
  • Establish the product mission, goals, and supporting business metrics and indicators for success
  • Research and identify new opportunities for Amazon to further distinguish itself as the clear leader in offering an end-to-end digital reading experience

Basic Qualifications

  • 7+ years product management and/or marketing experience, preferably in delivering products/service and improving customer acquisition and engagement.
  • Proven track record of customer acquisition and engagement initiatives (also via paid marketing)
  • Proven track of record of managing a team of highly skilled managers
  • Strong analytical and quantitative skills; ability to use hard data and metrics to back up assumptions and evaluate outcomes.
  • Ability to juggle multiple priorities and make things happen in a fast-paced, dynamic environment; strong bias for action.
  • Experience working in a global environment. International work experience is a plus.
  • Excellent interpersonal skills; ability to work successfully with teams across the organization, including Engineering, Program Management and Senior Leadership.
  • Comfort rolling up sleeves to perform quantitative analysis and reach sound conclusions.
  • Must have bias for action, and experience making things happen in a fast-paced, dynamic environment

Preferred Qualifications

  • MBA from Top Business School