• Big-Data Cloud Engineer

    Location IE-DUBLIN-Dublin
    Posted Date 1 year ago(02/10/2017 14:37)
    Job ID
    AWS EMEA SARL (Irish Branch)
    Company/Location (search) : Country (Full Name)
  • Job Description

    Amazon has built a reputation for excellence with recent examples of being named #1 in customer service, #1 most trusted, and #2 most innovative. Amazon Web Services (AWS) is carrying on that tradition while leading the world in Cloud technologies. As a member of the AWS Support team you will be at the forefront of this transformational technology assisting a global list of companies that are taking advantage of a growing set of services and features to run their mission-critical applications. You will work with leading companies in this space and directly with the engineering teams within Amazon developing these new capabilities.

    AWS Support provides global technical support to a wide range of external customers as they build mission-critical applications on top of AWS services such as Amazon S3 and Amazon EC2. We have a team of talented Support Engineers located in 8 countries around the world, and are growing rapidly.

    We are seeking Devops Support Engineers with an affinity for big-data tools.

    Every day will bring new and exciting challenges on the job while you:
    • Learn and use groundbreaking technologies
    • Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs
    • Interact with leading technologists around the world
    • Work directly with Amazon Web Service architects to help reproduce and resolve customer issues
    • Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services
    • Drive customer communication during critical events
    • Drive projects that improve support-related processes and our customers’ technical support experience
    • Write tutorials, how-to videos, and other technical articles for the customer community
    • Work on critical, highly complex customer problems that may span multiple AWS services

    Basic Qualifications

    • Bachelor’s degree in Information Science / Information Technology, Computer Science, Engineering, Mathematics, Physics, or a related field
    • 3+ years of experience in a technical position

    Preferred Qualifications

    • Strong Linux system administrator skills
    • Excellent knowledge of Hadoop architecture and administration and support
    • Proficient in Map-Reduce, Zookeeper, HBASE, HDFS, Pig, Hive,
    • Python, and shell scripting; experience with Chef a plus.
    • Expert understanding of ETL principles and how to apply them within Hadoop
    • Be able to read java code, and basic coding/scripting ability in Java, Perl, Ruby, C#, and/or PHP
    • Experienced with linux system monitoring and analysis
    • Good understanding of distributed computing environments
    • Technology-related Bachelor’s degree or equivalent work experience
    • Excellent oral and written communication skills
    • Customer service experience / strong customer focus
    • Strong multi-tasking skills
    • Strong analysis and troubleshooting skills and experience
    • Self-starter who is excited about learning new technology
    • Networking (DNS, TCP/IP)
    • Databases (MySQL, Oracle, MSSQL)
    • Exposure to Virtualization (VMware, Xen, Hypervisor)
    • Prior working experience with AWS - any or all of EC2, S3, EBS, ELB, RDS, Dynamo DB, EMR
    • Exposure to security concepts / best practices
    • Expertise with IPsec, VPN, Load Balancing, Iperf, MTR, Routing Protocols, SSH, Network Monitoring / Troubleshooting tools
    • Experience managing full application stacks from the OS up through custom applications
    • Open to working non-standard hours (no night shifts) including a Sun-Mon or Fri-Sat weekend.
    Amazon Web Services is hiring. For more information: http://aws.amazon.com/careers/

    What if I’m not an expert in all the preferred qualifications listed on the job description?
    That’s okay. That’s our preferred list, not a required listed. We hire smart people who can dive deep so we’re more interested in the areas that you do know instead of those you haven’t been exposed to yet.

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