Shift Manager - Northampton - Wednesday - Saturday
We are Amazon; we pioneer.
Since opening our virtual doors in 1995, we’ve been pushing the boundaries of possible further and further.
Our entire business works hard to delight our customers – from the second an order is placed online to the seamless coordination of that order behind the scenes, we strive to stay agile, fluid and intentional. That can be described in one of our core Leadership Principles, which is Bias for Action. This means that our teams band together, roll up their sleeves, and aren’t content with just standing still. We’re aiming to become the most customer-centric company on Earth.
To help everyone play their part, we’re looking for an innovative, data-driven, and above all customer-focused Shift Manager. We need you to help us continue building Amazon Logistics in our Delivery Station. Your responsibilities:
We’re looking for committed team players to embrace this role: you’ll support the Operations leadership team, in the daily management of a pivotal delivery station. This will involve leading meetings, assigning work and communicating with both internal and external suppliers. Moreover, you’ll oversee smooth delivery processes throughout your site: this will directly relate to positive end-user customer experience and satisfaction. While you achieve this, you’ll help your team identify innovative ways to improve how we work.
To this end, you’ll also help drive implementation, while keeping fundamental KPIs front of mind: delivery on time, first time delivery success and enhancing customer service are just a few examples.
We’ll need you to think analytically about project management, apply your attention-to-detail at every stage, while pursuing greater process efficiency wherever you can. On top of all of this, you’ll need to maintain a passion for smart metrics management: this will help you to dive deep (one of our Leadership Principles), rapidly identify root causes, and drive overall improvement as part of the process.