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Creative Services Manager, International

Creative Services Manager, International

Job ID 
Posted Date 
Amazon Online UK Limited
Recruiting Team 

Job Description

Amazon's Advertising Design & User Experience (ADX) division seeks a Creative Services Manager, International (CSM) to oversee distributed design services as a program and inform better resource decision-making across local and international stakeholders. This function will influence performance and reporting on local full-time creative staff as well as scaled production personnel by driving consensus for deployment of creative resources spanning local, off-shore, and third-party centers. As the supply enabler, this individual will have a fully informed point of view on service demand, staff requirements, and infrastructural needs.

The right candidate is a proven leader with a track record of successfully overseeing the planning, load-balancing, execution, and delivery of creative work—preferably from an agency or in-house creative operation—and will implement improvements to project management processes, tools, and infrastructure to drive efficiencies across the organization. As a division, our goal is to generate media-first custom creative executions and, ultimately, drive those innovations toward productization for scaled rollout; this role will help us realize that ambition in London as well as other ADX International creative centers Munich, Paris, Milan, Tokyo, and Toronto.

This position is located in London and reports to the Head of Advertising Customer Success, International.

Basic Qualifications

  • 10+ years' experience independently managing cross-functional project teams
  • Detailed knowledge of workflow within a marketing, production company, or in-house creative services agency
  • Collaborate with internal teams in a Creative Services environment, including Creative Directors, Designers, and Creative Production Managers
  • Strong written communications skills for generating documents for internal stakeholders and senior leaders, like contributions to Quarterly Business Reviews and annual Operational Planning
  • Demonstrated ability to generate and analyze data for reporting needs
  • Actively manage integrated timelines
  • Experience working with Project Management Software to manage the life of a job (open job tickets, input milestones, track approval flow, etc.)
  • Identify project risks and prepare solutions or contingency plans
  • Disseminate and apply best practices to cross-functional teams
  • Ensure team adheres to established processes, procedures, and job-tracking to keep deliverables on-time and on-budget
  • Expert organizational skills and the ability to prioritize, monitor, and manage workload

Preferred Qualifications

  • Actively identify opportunities to drive efficiencies via tools, systems, and process improvements—maximizing time available for innovation
  • Expertise in Salesforce and Microsoft Excel
  • Ability to perform in a fast-paced environment with competing priorities under tight deadlines
  • Drive international execution and facilitation of global events in collaboration with North America, Europe, and Asia counterparts