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Team Manager Technical Onboarding

Team Manager Technical Onboarding

Job ID 
589241
Location 
LU
Posted Date 
18/10/2017
Company 
Amazon Luxembourg
Recruiting Team 
..

Job Description

Amazon Pay is changing the way merchants engage customers. We make it simple for hundreds of millions of customers around the globe to check-in and checkout using information already stored in their Amazon account.

The Amazon Pay onboarding team in Europe is looking for a Team Manager Technical Onboarding who will lead a team of highly specialized Solution Architects to help international high-potential merchants and e-commerce solution providers integrate onto the Amazon Pay platform. This position is based in our Luxembourg headquarter.


Responsibilities
  • Be the central point of contact for the on-boarding of Amazon Payments merchants in the UK, France, Italy and Spain.
  • Hire, manage and motivate a multi-language, pan-European team of Solution Architects for Client Integration to meet and exceed targets.
  • Utilize metrics to deep-dive into issues and uncover business-driving trends and patterns.
  • Setup processes and guidelines to ensure that completeness and quality standards are maintained.
  • Identify areas of potential customer dissatisfaction with policy/process on Amazon Payments integration materials and work with relevant team(s) to improve the merchant experience.
  • Maintain communication with management regarding project status, metrics, and risks.
  • Work with management to identify, document, quantify and prioritize new strategic opportunities and product features to support the growth of the External Payments business.
  • Help with the planning and forecasting of group’s resources and targets.
  • Identify platform improvement opportunities and initiate process changes to enhance team performance, merchant experience and simplify the on boarding process of merchants.
  • Support and facilitate the roll out of new programs and product features.
  • Develop the talent and leadership skills of the people in the team.

Basic Qualifications

  • Minimum of 5 years of experience in technical consulting, technical on-boarding, technical account management, developer support and/or technical support.
  • Experience in people management.
  • Master degree in Computer Science, Mathematics or similar.
  • Fluency in English and at least one of {French, Spanish, Italian}
  • History of teamwork and willingness to roll up one’s sleeves to get the job done.
  • Being a self-starter who is excited about technology.
  • Ability to think strategically and execute methodically.
  • Ability to interpret data and make business recommendations.
  • High attention to detail and ability to juggle many tasks and projects simultaneously in a fast-moving environment.
  • Demonstrated ability to understand and discuss technical concepts, manage trade-offs and evaluate new opportunities.
  • Excellent communication skills with the ability to face external and internal partners in a professional and mature manner
  • Basic knowledge of front end and back end technologies including HTML, JavaScript, CSS, XML, JSON, JQuery, PHP, Java, Ruby, Python, Perl and/or C#.

Preferred Qualifications

  • Experience from a previous role in the payments industry.
  • Experience with Salesforce, SQL and/or other reporting systems.
  • E-commerce experience.
  • Experience with payment processing solutions.
  • Preferably an MBA with strong technical background.