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Intern – Amazon Pay Merchant Experience

Intern – Amazon Pay Merchant Experience

Job ID 
593262
Location 
LU-Luxembourg
Posted Date 
19/01/2018
Company 
Amazon Payments Europe S.C.A. (LUX)
Recruiting Team 
..

Job Description

Amazon aims to be the most customer-focused company on earth, and we want to help customers find and buy the products they want on the internet. That's why we created Amazon Pay (http://pay.amazon.com/uk), and we are actively driving its growth in Europe.

In this context, Amazon Payments Europe SCA is looking for a talented, passionate and confident Intern for our Merchant Onboarding Team. Besides learning about our business and working in exciting projects, you will get in contact with our Merchants, and assist them during their onboarding, the mandatory KYC/Customer Due Dilligence process and launch.

Additionally, you will have a lot of opportunities to learn more about the fascinating payments ecosystem and will be able to give input to our ACES program to strengthen customer excellence. Not to forget about the chance to join the Amazonian culture with fun activities, events and opportunities for networking.

We offer a 6 month internship and the role is based in Luxembourg.

Responsibilities

  • Actively contacting registered Amazon Pay Merchants when they seem to be inactive or stuck somewhere in the onboarding process. Assist them with the KYC/Customer Due Dilligence process when explanation is needed.
  • Identify, report and act on observed areas for improvement of Merchant success, based on merchant anecdotes or data analysis.
  • Assisting with Merchant communication during Amazon Pay critical launches and support or marketing events.
  • Act as a Payments evangelist in the leading edge of this growing industry.

Basic Qualifications

  • Excellent oral and written communication skills.
  • Enjoying helping customers, even if the request is difficult to understand or implement.
  • Ability to work in a fast paced work environment.
  • Ability to understand issues and translate them into action items for the resolution.
  • Ability to summarize technical and non-technical customer issues into notes that are readable by other parties (you can paraphrase a complex issue while writing for comprehension).
  • Fluency in English and at least one of the following languages: French, German, Italian, Spanish

Preferred Qualifications

  • A drive to dig into the details of a system or process to solve customer problems.
  • Experience working directly with customers to resolve technical and non-technical issues.
  • Excitement to learn new technologies and help customers succeed.
  • Fluency in additional languages (especially French, German, Italian or Spanish) is a plus.