Since 1994, Amazon has continuously expanded its product selection and innovated on behalf of customers in an on-going effort to fulfil its stated ambition of being earth’s most customer-centric company. Its massive worldwide network of fulfilment and customer service centres delights customers around the world, both directly through Amazon and on behalf of merchants on the Amazon marketplace.
Amazon strives to become a destination where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - we continue to grow and evolve as a world-class e-commerce marketplace. Consumables is one of our fastest growing areas, and where we are constantly innovating and improving our customer experience and convenience.
We are looking for a talented professional fully focused on fueling our innovation pipeline for our European Consumables businesses and taking the lead on the development of new initiatives in areas such as Machine Learning, category specific enhancements, and definition of operating model for new categories.
This individual will be a self-started outstanding product manager with technical background, coupled with strong customer orientation, business acumen and ability to think big. They will be able to deal with ambiguity while driving the future roadmap of the product family. This role will be based in Amazon’s London office.
In partnership with the European Consumables leadership team, the Leader EU Consumables Innovation will have the responsibility of defining the strategy, generating the pipeline, and driving the implementation and execution of technical initiatives across the following business areas, with a Pan-European remit. Machine Learning:
Initiatives aimed at leveraging data (Amazon or external data sources) to better inform Amazon decisions such as informing the selection strategy and potential curation, improving the ability to surface the most relevant offers for each customer, and driving customer engagement to increase category customer penetration and shopping frequency. Category specific enhancements:
Initiatives aimed at unlocking specific business opportunities or resolving customer pain points specifically for the Consumables categories. Working with the category teams, surface, assess and prioritize the initiatives, by identifying the needed technology teams and driving the implementation. Support the definition and drive the development of category expansion:
a number of categories require dedicated approaches from a customer interaction stand point, as well as operational stand point. The leader will develop these initiatives by applying the Customer Backwards methodology, and interact with senior stakeholders in driving their approval and setup.