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Vendor Contact Management with Spanish

Vendor Contact Management with Spanish

Job ID 
Posted Date 
Amazon Spain Services, S.L.
Recruiting Team 

Job Description

LOCATION - Barcelona

Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon continues to grow and evolve as a world-class e-commerce platform.

Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to to research and develop technology that improves the lives of shoppers and vendors around the world.

The purpose of a Vendor Contact Management Associate is a full life-cycle support of Amazon’s Vendors (from A to Z), means from an initial contact, through contractual agreement on cooperation, training on our systems, processes and applications, daily ongoing support in the areas of Purchase Order Management, Delivery, Shipments, Update of Web Pages, Account Management and technical support, until termination of cooperation. Our department is multilingual supporting languages in Spanish, French, Italian, and English through Email and Phone.

Basic Qualifications

  • Language: Fluent English and Spanish.
  • 6 + months experience within a customer service /contact center environment would be an advantage.
  • Demonstrated desire to expand skills into new areas.
  • Technical (Computers & Internet) savvy is required. Desired skill-sets include MS Office Application Excel and Internet Explorer / Mozilla Firefox.
  • Business acumen in areas of e-commerce and retail is advantageous.
  • Process improvement awareness and experience.
  • Enthusiasm and strong self-motivation.
  • Strong prioritization and time management skills, with a high degree of flexibility.
  • Ability to embrace constant change with flexibility and good grace.
  • Demonstrate appropriate sense of urgency and adaptability in response to changing business needs
  • Demonstrates effective communication, composure, and professional attitude

Preferred Qualifications

Preferred Qualifications:
  • Exemplary performance record, particularly with regard to quality & productivity.
  • Desired skill-sets include MS Office Application, Excel and Internet Explorer / Mozilla Firefox.
  • The applicant should be fluent in Spanish and English. French or Italian as additional languages will be advantageous.