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HR Services Team Lead with English

HR Services Team Lead with English

Job ID 
599127
Location 
CZ-Prague
Posted Date 
30/11/2017
Company 
Amazon Logistic Prague s.r.o.
Recruiting Team 
..

Job Description

At Amazon we believe that every day is still day one.

At Amazon we believe that every day is still day one. A day to take a first step. A day to look forwards to new challenges. And today is that day for you. It's your day to be part of something great. A day to make your ideas come to life. And your day to join a company that redefines itself every day. That's the energy and passion behind Amazon. At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright and driven people. Amazon is one of the most recognizable brand names in the world and millions of products are distributed each year to loyal customers.

The overall mission is simple: to be the place where customers can find, discover and buy anything online. Whatever customers want, Amazon will find the means to deliver it. With your help, Amazon will continue to enable people to discover new worlds.
This is your chance to make history.

Join the HR team for the Regional Shared Services located in Prague, which will support Amazon across certain EMEA Countries. The hub will provide a multi-language capability to the internal customers, and is looking for HR Shared Services Team Lead (UK Leave and Absence Team) to join the growing Shared Services Centre. The role will have a strong focus on both operational delivery and effective team management ensuring outstanding levels of service to the internal customers and supporting the ongoing development of the services through effective Voice of the Customer feedback.

The T1 Team is working on and supporting key employee life cycle queries such as new starters, data management, absence management and pay.

Successful candidates must have experience of working and leading an operations process managed team with knowledge of HR processes.

Responsibilities:
· Lead teams working on and supporting key employee life cycle processes such as new starters, data management, absence management and leavers.
· Managing individual team member performance and development
· Ensure appropriate team coverage and scheduling and also monitoring and reporting upon key SLAs and KPIs.
· Deal with escalations from stakeholders and / or other parts of the shared services function to ensure that issues are addressed in a timely fashion.
· Carry out audits and checks on data changes to ensure ongoing accuracy and processing diligence of direct team and those in the wider HR team.
· Build effective relationships with stakeholders (in the wider HR team) and regional and global peers.
· Communicate effectively both verbally and in written form with employees to explain and resolve queries and concerns. This could be via email, phone and chat / instant messaging.
· Be part of a team that actively seeks customer feedback to improve levels of service.

Requirements:
· Fluent in English
· Bachelor’s Degree
· Computer literacy (Excel, Outlook, Word)
· Knowledge of HR Process and Systems
· Experience in Shared Service Environment is advantage
· Experience working with a remote employee base
· Experience of managing / leading HR frontline /Contact Centre operations teams.
· Experience of working in and managing teams in a Shared Services environment, advantage
· Flexibility


Basic Qualifications

Requirements:
· Fluent in English
· Bachelor’s Degree
· Computer literacy (Excel, Outlook, Word)
· Knowledge of HR Process and Systems
· Experience in Shared Service Environment is advantage
· Experience working with a remote employee base
· Experience of managing / leading HR frontline /Contact Centre operations teams.
· Experience of working in and managing teams in a Shared Services environment, advantage
· Flexibility

Sounds interesting?
We look forward to your application and portfolio. Please submit your online application in one document including your CV and covering letter (both written in English, max. 5MB) by clicking "apply online", stating your earliest start date and salary expectations separately in the applicant form.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.

By submitting your resume and application information, you authorize Amazon to transmit and store your information in the Amazon group of companies' recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies.


Basic Qualifications

  • Customer Service experience
  • Computer literacy (Excel, Work, PowerPoint, Outlook)
  • Ability to work in international teams where team members are in different locations and belong to different cultures
  • Ability to work with confidential information
  • Flexibility

Preferred Qualifications

  • Other European languages - advantage
  • HR Experience - advantage
  • Call Center experience - advantage