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Support Engineer - Physical Security

Support Engineer - Physical Security

Job ID 
600848
Location 
IE-CORK-Cork
Posted Date 
07/12/2017
Company 
Amazon CS Ireland Limited
Recruiting Team 
..

Job Description

The Physical Security Application Support Specialist II (PSSS) manages the various Applications which integrate and augment Physical Security infrastructures that are essential components of the Global Access Control and CCTV Systems. The PSAS II will provide operational support of the various security applications, systems and infrastructures and will work to resolve issues directly or through facilitation and engagement of third parties as appropriate. The PSAS II position requires availability for on-call rotation and flexibility in shift scheduling. This position is technical in nature with emphasis on applications built to enhance physical security industry.
The PSAS II will be responsible for:
· Day-to-day support operations of a fast-paced complex distributed physical security applications & infrastructure supporting access control, and alarms.
· Respond to telephone, ticket and e-mail requests in a professional, efficient and customer-centric manner
· Perform various programming and technical project / administrative related activities on the security applications.
· Ensure report requests and account creations receive required approvals and documentation prior to creation.
· On-call support during the day on weekdays and on-call support during weekends
· Mentoring or guiding PSAS I coworkers

Basic Qualifications

· 2+ years of experience supporting and managing applications that augment and/or enhance physical security access control systems
· Experience with Information Security and Risk Management, access control, telecommunications and network security, environmental security, and/or operations security.
· Understanding of Business Continuity Planning and Disaster Recovery Planning
· Understanding of multi-tiered applications—web, app, & database layers.
· Associate’s degree in computer science or related field, or 1+ years Amazon experience

Preferred Qualifications

· 1+ years of experience and valid related certification with Mercury based system (Example: Lenel OnGuard, S2 Enterprise, S2 Global, Honeywell Pro Watch, Schlage SMS access control Systems or equivalent)
· Experience with Linux and/or Windows scripting.
· Experience in Java and/or JavaScript.
· Highly motivated to solve problems efficiently
· Fast troubleshooting and resolution skills
· Proven ability to manage multiple tasks with shifting priorities
· Ability to build and maintain strong working relationships with physical and logical security teams
· Bachelor’s degree in Computer Science or related field, or 3+ years Amazon experience

Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation