Returning Candidate?

Amazon Devices - Account Manager

Amazon Devices - Account Manager

Job ID 
Posted Date 
Amazon Dev Ctr (Romania) S.R.L.
Recruiting Team 

Job Description

Interested in Amazon Digital devices? Come work on them! We are building devices such as the Kindle eReader, Fire Tablets, Fire TV, Dash Button and more, devices that have the potential to change the world!

The Amazon "Developer Advocacy" team is seeking a dynamic problem solver who will be responsible for giving an exceptional support for our developers’ community.

As an Account Manager, you will be the first point of contact for developers to resolve queries, recommend best actions, analyze trends and drive solutions that meet developer needs. You will be interacting with both external developers and internal teams via a number of communication channels as part of a team of exceptionally driven and customer-obsessed specialists who strive to provide world-class support to Amazon Devices developers.

Key Responsibilities:
  • Work with developers to provide consultation and solutions to a variety of queries such as; payments, skill certification, marketing and more.
  • Identify patterns and trends on inbound contact activity across developers and conduct deep dive analysis in order to provide reporting to leadership and business.
  • Suggest and drive innovative solutions and projects to improve the developer experience and support.
  • Partner with other teams as a subject matter expert in developer related contact topics.
  • Review and maintain documentation, plus creating other support materials for developers to increase engagement and assist with publishing skills.

Basic Qualifications

  • Fluent oral and written French and English languages skills
  • Bachelor’s Degree or equivalent work experience
  • Experience working with external customers to address and resolve issues
  • Excellent written and verbal communication skills with the ability to present information in a clear and concise manner
  • Good interpersonal and communication skills
  • Experience using social media and writing blog posts
  • Experience with MS Office with an emphasis on Excel

Preferred Qualifications

  • Experience in customer support, preferably with problem ticketing, incident management, and/or issue escalation
  • Passion for technology, digital content, and the mobile/voice market segment
  • Drive to dig into the details of a system or process to address customer problems
  • Comfort working with a broad range of technological productivity and work-flow management tools including SharePoint, MS Excel, MS Word and databases
  • Embraces working with remote teams in different geographies and time zones is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation