Alexa is Amazon’s voice service and the brain behind tens of millions of devices like the Amazon Echo, Echo Dot, and Echo Show.
Alexa provides capabilities, or skills, that enable customers to create a more personalized experience. There are now tens of thousands of skills from different companies around the globe.
The Amazon Alexa skills team is seeking a dynamic technical problem solver, who will be responsible for providing technical support for our developer community.
As a Support Engineer, you will work directly with developers to analyze and resolve technical issues. You will analyze trends and drive solutions that meet developer needs. You will be interacting with both external developers and internal teams via a number of communication channels, including face-to-face encounters and events, as part of a team of exceptionally driven and customer-obsessed specialists who strive to provide world-class support to Alexa skill developers. Key Responsibilities:
- Work with developers to understand how they develop for Alexa and seek solutions to a variety of technical issues in the process of publishing a skill.
- Identify patterns and trends on inbound technical contact activity across developers and conduct deep dive analysis in order to provide reporting to leadership and business to shape features, processes, and systems.
- Offer consultation to your developer support colleagues and partner with other teams as a subject matter expert in technical contact topics.
- Drive projects that improve technical support-related services, plus creating other support materials for developers.