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Content Program Manager

Content Program Manager

Job ID 
Posted Date 
Amazon CS Ireland Limited
Recruiting Team 

Job Description

Are you great at communicating complex and technical concepts in an easy-to-understand way? Do you thrive in a fast-moving environment where team work, ownership, and drive are highly valued?

Amazon's Digital and Device Customer Service (D2CS) team is seeking a collaborative, hands-on Content Program Manager to drive content projects from initial strategy to implementation, and post-launch optimization. The successful candidate will audit, research, strategize, plan and lead the development and production of engaging customer service content for the Amazon digital and device ecosystem of products and services, including Amazon Echo, Amazon Video, Kindle E-readers, Fire TV, Amazon Music, and many more.

Specifically, you will:
· Develop and maintain detailed project plans to track milestones, deliverables and deadlines
· Use data analysis, user research, benchmarking, and content audits to identify high-impact improvement opportunities across all content areas
· Identify and implement strategies to improve content usability, governance and reuse
· Develop and continuously interpret metrics that assess the efficacy of content
· Use superior writing skills to uphold content standards that reflect the voice of Amazon
· Think creatively to solve problems and drive innovation
· Lead global projects, owning planning, implementation, and delivery, for multiple projects simultaneously
· Liaise with partner teams to gather and document project requirements, track and clarify open issues, and remove blockers

Basic Qualifications

· Bachelor’s degree in relevant field
· 5+ years of content management experience
· Exceptional writing skills and significant experience creating and editing content
· Proven record of managing multifaceted, global projects
· Comfortable challenging the status quo and questioning existing practices
· Ability to quickly adapt to changing priorities and generate innovative solutions in an extremely fast-paced environment
· Demonstrated data analysis skills and a strong bias for data-based decision making

Preferred Qualifications

· Master’s degree in a relevant field
· People leadership experience
· Information architecture experience
· SEO expertise
· Experience working with a CMS platform
· Intermediate HTML and/or XML skills

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.
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If at any time you want your personal data to be deleted, you simply need to notify the hiring Amazon company. Amazon will not share your personal data with any third party without your prior consent. As part of your interview process with Amazon you may be asked to authorize the hiring Amazon company to separately verify your application data and personal background through a third party service provider.