• Process Manager Outbound

    Location UK-BEDS-Ridgmont
    Posted Date 2 weeks ago(14/06/2018 10:52)
    Job ID
    Amazon UK Services Ltd.
  • Job Description

    Location: Marston Gate
    Salary: competitive
    Opening date: June 14th
    Closing date: July 12th

    The EU Amazon Customer Excellence System team (ACES) is seeking an enthusiastic, data-driven and technology-minded Process Manager to contribute to the continuous improvement of the EU Operations network.

    The Process Engineering team’s mission is to support Fulfillment Center (FC) process improvement on behalf of Amazon customers. This mission is delivered through creation and implementation of FC process, software and equipment standards, by providing process skills to FC leaders, by providing end-to-end support and definition for FC launches, by rolling out of software projects aligned with OP2 initiatives, by providing ad-hoc FC process support, by supporting Standard Work and Kaizen events and by running and coordinating selected cross-functional projects and being the primary Operations liaison with other departments including Amazon Fulfillment Technologies (AFT), Retail, Vendor Operations etc.

    The Process Manager will partner with existing Process Managers and SMEs to contribute to development work and tactically execute improvement plans.

    Key Job Responsibilities:

    · Development of Standards. Lead the development and implementation of EU process standards across the top process paths (by labor hours), focusing on the core processes with which to establish a standard platform for new and existing FCs
    · Development of global relationships to ensure world-wide alignment on process best practice and utilization of lessons learnt
    · New FC Launch Support. Ensure new FC Launches are delivered on-time meeting business requirements from a process and software perspective
    · AFT Team Project Support. Lead the scoping, assist with design and lead the implementation of technology projects in pilot FCs
    · Process Skills Training: Provide detailed process skills training for new and existing EU FC managers, including both classroom and hands-on training environments as appropriate
    · Benchmarking and Process Auditing. Audit internal work on process standards, leading to action planning and execution of improvement activity
    · Standard Work and Kaizen support. Support the Standard Work pilot projects and Large-Scale Kaizen events as required through support such as data analysis, testing, coordinating with pizza teams and ensuring EU standard solutions are shared and implemented
    · Support real-time problem solving by way of need-based FC support and trouble ticket queue maintenance

    Basic Qualifications

    · Bachelor degree in a Science or Engineering discipline and MBA qualified
    · Proven lean or six sigma experience in operational, process, and performance improvement projects including value stream process mapping and process re-design
    · Demonstrated strong track record of team leadership or technical roles within a large scale, rapid and process driven environment, in an Operations, Supply Chain, Manufacturing, Transportation, General Management or Engineering function
    · Proven experience in large scale, cross-functional project management across the full project lifecycle – scope, design, test and implementation
    · Experience in influencing cross-functional teams including high level senior team members to deliver a network-wide change agenda across multiple sites and countries
    · Excellent analytical skills and the ability to evaluate complex processes and financial scenarios, collect and analyze information, problem-solve, and make decisions.
    · Experience measuring key operational metrics (e.g. FC throughputs, order cycle time, ship estimate accuracy, click to deliver times, inventory record defect rates etc.)
    · Strong communication skills (written and verbal, reporting and listening) in English
    · Advanced working knowledge of MS Excel and the MS Office package, MySQL, ETL
    · Ability to travel for up to 50% of the time around Europe and NA as required

    Preferred Qualifications

    · Knowledge of at least one other EU language (French, German, Italian or Spanish advantageous)
    · Experience working with Software Development Engineers to develop technical solutions to operational problems
    · Project Management certification
    · Desired but not essential – Python, front and back end Web Design

    Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.
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