• Operational Trainer - Amazon Logistics

    Location UK-Southampton
    Posted Date 4 months ago(4 months ago)
    Job ID
    Amazon UK Services Ltd.
  • Job Description

    Amazon opened its virtual doors in 1995 and strives to be the world’s most customer-centric company, where customers can find and discover anything they might want to buy online.

    Amazon Logistics is looking to hire experienced, innovative, hands-on, and customer-obsessed Operational Trainers to play a critical role in improving safety, productivity and the overall customer experience. The ACES Execution team is responsible for supporting change within the sites and for ensuring that all Associates have the appropriate skills. The team is also responsible for inductions, cross training, skills assessment and H&S training.

    As a Operational Trainer, you will play a critical role in supporting AMZL Transportation and Sortation functions with all training requirements and will report directly to the ACES Execution Manager. Operational trainers help with the ongoing learning and refresher training for AMZL employees, enabling them to fulfill their potential within their organization. Our operational trainers are proactive rather than reactive, assessing the skills and knowledge within our organization and determining what training is needed to insure operational best practice and delivering it, providing clear return on investment.


    The ideal candidate requires operational training experience gained within a multi-site operation, ideally within a transportation, warehouse environment or a similar international fast paced customer driven environment as you will be responsible for:

    · Identifying training and development needs within an organization through concession analysis and regular consultation with DSP and Ops Teams
    · Designing training and development programs based on the organizational needs
    · Working within the ACES Execution team to produce new materials for in-house courses
    · Monitoring and reviewing progress of learner through questionnaires and discussions with managers
    · Ensuring statutory training requirements are met
    · Being flexible and able to adjust training techniques according to individual learning abilities
    · Act as an ambassadors for Amazon Core Values
    · Ensure training records are kept up to date

    Essential Skills
    · Well-developed observational and analytical skills
    · Effective communications skills, including presentation skills
    · Experience using all MS packages, such as Word, Excel, PowerPoint
    · Demonstrates a methodical approach in tasks
    · Must be willing to work flexible schedules / shifts as needed
    · A strong sense of personal and professional integrity
    · Well-developed problem solving abilities
    · Be able to identify and address safety hazards within the work area
    · Be a positive role model
    · Effective team working
    · Shows a drive for improvement of learning and design processes
    · Shows determination
    · A basic understanding of project management

    Basic Qualifications

    Preferred Experience / Qualifications
    · Proficiency in Microsoft Office packages such a Word, Excel and PowerPoint
    · Strong Interpersonal skills - Develops and maintains good working relationships with internal customers, treating others with respect, building trust and rapport.
    · Instructor certificate (DSA,RTITB or similar)
    · CIDP (Certificate in Learning & Development)
    · NVQ in Learning and Development
    - Valid U.K. drivers licence and access to a vehicle

    Preferred Qualifications

    About our rewards
    We’ll expect you to go the extra mile, but we’ll also make sure you’re well rewarded. As well as a competitive salary and stock units, we offer a whole host of other benefits, including an employee discount.
    There are other, more intangible rewards too. Like our commitment to your development, a refreshing lack of hierarchy, the chance to work with some of the brightest minds in the industry, plenty of team spirit and an informal atmosphere – suits and ties are few and far between.

    Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief.
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