• FBA Operations Specialist

    Location UK-BEDS-Ridgmont
    Posted Date 2 weeks ago(11/06/2018 14:52)
    Job ID
    Amazon UK Services Ltd.
  • Job Description

    If you thrive in a challenging and fast-paced environment, we might be your perfect match. We don’t like to sit still, which is why we always treat every day like it's day one. It’s that kind of spirit that drives our success now and in the future and you could be part of it.

    Amazon EU’s Fulfillment by Amazon (FBA) team is seeking a highly motivated Operations Specialist to support the FBA operation based at LTN1. Reporting to the FBA Country Lead, the Ops Specialist will be responsible for developing and delivering large scale, cross-functional initiatives to improve key seller facing metrics. Partnering with broad network of stakeholders from across the business, this is a great opportunity to drive continuous improvements in operational excellence and build scalable processes that directly impact our seller experience. The role will require some travel within the UK and occasional meetings in European locations.

    With Fulfillment by Amazon, Amazon’s new and innovative service offering, any merchant can send inventory directly to Amazon, where it is stored and managed in one of our modern, secured facilities. Merchants may list items for sale on Amazon or use other sales channels such as their own website or third party shopping/ auction websites. When orders are received, Amazon will professionally pick, pack and ship the product direct to a merchant’s customer. In addition, Amazon takes full responsibility for servicing the merchant’s customers and handles all customer returns as required, thus offering end to end fulfillment and customer service experience.

    FBA is a highly visible and strategic program within Amazon. This is a chance to work in an innovative team, participating in operational excellence, system support, process and design that span the entire company. Come help build a world class product with Amazon’s customer centric focus applied to the Merchant experience.

    Responsibilities include:

    · Investigating and responding to escalated cases in a timely manner
    · Documenting SOPs and improving internal processes.
    · Performance management and quality audits
    · Work with relevant stakeholders such as Seller Recruitment, Seller Support, Fulfilment Centres, Legal and Compliance teams to improve processes and reduce incoming tickets.
    · Support the FBA Country Lead with new projects and initiatives.
    · Provide on-site support to teams in other Amazon locations throughout the UK and EU.

    About our rewards
    We’ll expect you to go the extra mile, but we’ll also make sure you’re well rewarded. As well as a competitive salary and stock units, we offer a whole host of other benefits, including an employee discount.
    There are other, more intangible rewards too. Like our commitment to your development, a refreshing lack of hierarchy, the chance to work with some of the brightest minds in the industry, plenty of team spirit and an informal atmosphere – suits and ties are few and far between.

    About us

    Operations make sure we live up to our promise: to deliver Earth’s biggest selection of products around the world come rain, hail or snow. We want to be a company where customers from every country will recognise, value and trust our products and our services. But getting the right product to the right place at the right time – every time – is no easy task.

    Explore our website – check out the stores, read some customer reviews and learn about our programmes. You can also visit our investor relations and PR sites to have a look at our last annual report and read recent announcements about partnerships and product launches.

    Yes, we’ll expect a lot of you and we’ll stretch you constantly with all sorts of challenges. But you’ll never feel like you’re going it alone. We’ll give you all the help you need to do the best job possible and encourage you to develop every day. Plus you’ll be part of a supportive team, working with colleagues, learning from them and collaborating to get the job not just done, but done brilliantly. And with all of us behind you, you’ll achieve more than you ever thought you could.

    Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.

    By submitting your resume and application information, you authorize Amazon to transmit and store your information in the Amazon group of companies' world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies.

    Basic Qualifications

    Skills & Experience:

    · Ability to meet deadlines, prioritize workloads, maintain a strong attention to detail, and work independently in a fast-paced and rapidly changing environment.
    · A bias for action and an ability to deal with ambiguity. Can work effectively and drive change in loosely defined situations.
    · Impeccable communication skills in spoken and written English.
    · Proven problem solving ability
    · Experience of driving process improvements

    Preferred Qualifications

    · Experience of inbound processes, FC launches and travelling to multiple FCs would be a distinct advantage

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