• Operations Manager

    Location UK-Hemel Hempstead
    Posted Date 6 days ago(13/07/2018 13:43)
    Job ID
    690117
    Company
    Amazon UK Services Ltd.
  • Job Description

    Amazon Logistics (AMZL) is launching a centralized team to define and implement a scalable solution for last-mile routing and scheduling in the increasingly complex delivery network. EU Central Operations Team is a key strategic initiative with a vision to transform the way Delivery Stations operate. We are looking for creative leaders with a passion for scrappy innovation, a knack for problem solving, and the ability to thrive in ambiguity to create world-class customer experiences.
    As an Operations Manager, you will lead a team of Shift Managers and Schedulers to drive performance and ensure standard processes are followed for all the daily tasks. You will be responsible for building processes, systems, and mechanisms to schedule tens of thousands of packages across multiple Delivery Stations daily. You will drive execution and efficiency through data-driven decision-making and analytical problem-solving. You will be accountable for cost, customer experience, and delivery partner experience, both in daily execution and long-term step-function improvements. Additional responsibilities include coaching and mentoring the team, nurturing positive employee relations and building leadership bench strength within the organization.
    Responsibilities:
    • Managing daily operations of the team, ensuring all the required tasks are executed on time, adhering to the standard practices.
    • Monitor and report on daily and weekly performances. Deep dive on trends, identify the gaps in performance metrics and take corrective actions.
    • Execute best practices that improve customer, cost, and delivery partner outcomes· Develop processes and systems to achieve metrics, often requiring scrappy solutions to temporarily overcome technical limitations. The ability to scale will be critical to all processes.
    • Create and drive scalable standard work that enables remote support of a complex business area
    • Proactively identify and lead process improvement initiatives though quantitative analysis and data-driven decision making
    • Create, manage, support recognition and communication programs for scheduling team

    Basic Qualifications

    • Has knowledge and experience in direct-to-customer fulfillment operations as well as excellent technical, problem-solving, and communication skills
    • Experience defining projects, collecting requirements, designing process solutions
    • A forward thinker, with an ability to manage high levels of ambiguity and thrive on change.
    • Qualifications in Engineering, Operations, or related fields is a plus
    • Excellent written and verbal communication skills; ability to communicate effectively and build partnership relationships with both agency management representatives and their delivery providers
    • Experience with performance metrics and process improvement with demonstrable problem solving skills and analytical skills
    • Ability to change and adapt as our business grows and you must adapt to changes in management
    • Excellent customer service skills and interpersonal skills
    • Direct management experience for employees and their performance
    • Willingness to work flexible schedules/shifts/areas

    Preferred Qualifications

    • Bachelor's or Master's degree in Engineering, Operations, or a related field.
    • 3+ years of management experience in a manufacturing, production or distribution environment.
    • Experience leading process improvements through Lean process, Kaizen, and Six Sigma.
    • Thrive in an ambiguous environment, create project plans, and meet deadlines.
    • Strong communication (public speaking and writing).
    • Working knowledge of SQL / ETL and visualization tools like tableau.
    • An ability and interest to work in a fast-paced and rapidly-changing environment.

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