• Mgr. EU Internal Operations Communications

    Location LU-Luxembourg
    Posted Date 1 month ago(1 month ago)
    Job ID
    Amazon Europe Core SARL - LUX
  • Job Description

    Amazon is seeking a curious, highly-intelligent, high-judgment, self-motivated and creative communications professional to lead our internal operations communications team across Europe. This individual will drive the internal communications approach for Amazon’s EU Operations network, aligning it to the global strategy and partnering directly with stakeholders and senior leader across the business in several international markets.

    As a leader in the global internal operations communications team you will coordinate a team of country leads to protect the internal reputation through the development of an editorial calendar and implementation of employee communication and engagement strategies, programs and experiences. The role would suit a tenacious, detail-orientated people person with a passion for storytelling, ability to lead through ambiguity and willingness to travel.

    Core Job Responsibilities:
    · Work as part of a global team, developing innovative internal communications strategies, clear narratives and clever tactics that are tailored to, and engage, Amazon’s EU operations employee base;
    · Oversee the implementation of the global news agenda and channels across eight EU countries;
    · Ownership of the EU editorial calendar and EU-specific communication strategies, programs and content;
    · Proactively build and manage relationships with key internal stakeholders across a range of businesses, functions and geographies;
    · Provide expert internal communications counsel to a variety of functions, stakeholders and senior leaders within the organization taking account of the legal and cultural nuances of the eight EU countries where Amazon has an Operations presence;
    · Responsible for the creation of creative internal content, supporting country leads to develop localized materials including the print, video and digital/social content;
    · Manage change, internal policy and issues communications to support day to day business needs; and
    Be the employee

    Basic Qualifications

    · Bachelor’s degree
    · 6+ years of public relations or retail operations services experience
    · Internal communications experience within a multi-national company

    Preferred Qualifications

    · Internal communications experience with fulfillment centers, operations or logistics, and/or technology companies is highly preferred
    · Experience developing Operations and HR content for a diverse, remote and mobile workforce
    · Experience developing creative, effective approaches to difficult communications challenges
    · Experience creating metrics to measure communication effectiveness, reach and engagement
    · Excellent writing skills are a must, with the ability to think and communicate clearly, formulate a clear point of view on complicated issues, and create a concise and well-written narrative;
    · Comfortable dealing with ambiguity and able to form a cohesive and effective outcome from potentially incongruous facts and individual perspectives
    · Possess a strategic approach to problems solving; able to anticipate potential reputational issues
    · Ability to exercise high judgment, particularly in narrow time-frames
    · Willing to roll up one’s sleeves and get work done, even when at times it’s outside the scope of the job
    · Keenly focused and able to pay painstaking attention to important details
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