To be successful in this role you must by thoroughly comfortable with Windows and Unix operating systems and their operation in a large scale environment. Other qualifications include:
- Strong Windows Skills, with Unix/Linux knowledge being advantageous.
- Vendor and Technical Qualifications, or appropriate work based experience
- Experience with ticketing, helpdesk, and issue resolution in line with customer facing SLAs
- Robust troubleshooting and strong analytical skills with demonstrated problem solving ability required.
- Technical aptitude, written and oral communications skills, project management and the ability to deal effectively with people at all levels (technical and business audiences) and in different situations.
- Proven ability to operate in extreme high pressure situations, successfully handle multiple competing priorities and possess a high level of discipline while displaying a high degree of flexibility and professionalism.
- Ability to travel, with driving licence and transport advantageous.