Since opening our virtual doors in 1995, Amazon has been pushing the boundaries of possible further and further.
Our entire business works hard to delight our customers – from the second an order is placed online, to the seamless coordination of that order behind the scenes, we strive to stay agile, fluid and intentional. This can be described in one of our core Leadership Principles, which is Bias for Action. This means that our teams' band together, roll up their sleeves, and are not content with just standing still. We are aiming to become the most customer-centric company on Earth.
Amazon Logistics focuses on the last step of the parcel delivery: Our goal to ensure time efficiency and reliability in our deliveries to our customers.
We are currently looking for an Operations Supervisor (f/m), to join the team at our Delivery Station in Stoke.
First and foremost, you will support the overall, daily management of operational duties. This will mean deputising for the Shift Manager, as and when required: you’ll step in on their behalf where necessary.
You will be responsible for briefing and monitoring the workload of all drivers and associates. Therefore, so you’ll maintain a keen eye for detail, ensuring that all administrative tasks are accurately and fully completed. Moreover, you will measure and monitor overall workflows and daily metrics. This will enable you to assist the Shift Manager with tracking, trending and reporting on site performance, as often as is required.
In addition to your day-to-day responsibilities, you will also help with training and mentoring new Associates, ensuring that they are provided with the knowledge needed to successfully carry out their tasks. Further to this, you’ll follow-up on and resolve any process-related issues as and when required.
Finally, together with the Shift Manager, you will sufficiently resource your function from a personnel standpoint. Resourcing, in this context, means multiple things: call-outs for training needs, absence and performance management, coaching and continuous monitoring of department productivity etc.