• Support Engineer,Integration

    Location UK-London
    Posted Date 1 month ago(21/01/2019 13:18)
    Job ID
    AMZN Dev Center (London) Ltd
    Company/Location (search) : Country (Full Name)
    United Kingdom
  • Job Description

    Amazon’s Prime Video is a premium on-demand video entertainment service that offers customers the greatest choice in what to watch from popular Prime Original TV shows (made by Amazon Studios) such as The Grand Tour, Tom Clancy’s Jack Ryan and the recent Golden Globe winning The Marvelous Mrs. Maisel to Prime Original Movies like the Oscar-winning Manchester by the Sea and The Salesman. The service also offers TV shows that are exclusively available for Prime members in each country such as American Gods, MR ROBOT and Outlander, and more recently live sport including the US Open tennis from 2018 and Premier League games from 2019. Beyond this content exclusivity, the service further differentiates from other video-on-demand services by offering Prime members the opportunity to subscribe to 60+ channels like Discovery, Starz, Eurosport Player and hayu and hundreds of thousands of additional titles to watch instantly with no extra apps to download or long term contracts. Prime Video is at the forefront of the entertainment industry and growing fast - now available in more than 240 countries and territories worldwide – and we work in a dynamic, and exciting environment where innovating on behalf of our customers is at the heart of everything we do. If this sounds exciting to you, please read on..

    The Integration Support Engineer will join a newly established team within the Prime Video Partner Engineering org, who are responsible for the worldwide distribution of the Prime Video application across living-room streaming devices. You will work directly with our partners such as Samsung, LG and Sony, to name a few. The role will be pivotal in assisting these partners to fully integrate Prime Video client applications on a growing range of living-room streaming devices such as Smart TVs and Set Top Boxes. You will have the opportunity to troubleshoot all aspects of Prime Video integration and verification, gaining a deep understanding of our full software stack, and become an expert at supporting these devices. You will support and champion device-specific live performance issues to ensure these are driven to resolution and in doing so, you will have a direct impact on the overall end customer experience of Prime Video across thousands of devices. In turn, you will become a customer advocate to influence feature developments and roadmaps owned by core development teams and moreover, you will have the freedom and encouragement to explore your own ideas with the reward of seeing your contributions benefit millions of Amazon customers worldwide.

    You will have an established background of working within a customer-facing environment, great communication and organizational skills, strong analytical reasoning, and above all, a motivation to deliver results and an eagerness to learn. The role is based in the London Development Centre and will provide opportunity to travel to partner sites in Europe, Asia and America. We’d love to have you join us!

    Basic Qualifications

    • Degree in Computer Science or closely related technical field, or equivalent work experience
    • Solid technical/testing/development support experience
    • Strong analytical, troubleshooting and problem-solving skills
    • Experience in debugging software in at least one of Java, C++, JavaScript
    • Experience in tracing and resolving issues using logging and other support diagnostic tools
    • An understanding of Unix/Linux commands
    • Familiarity with Linux OS

    Preferred Qualifications

    • Experience in Scripting in at least one of Perl, Ruby, Python, Shell etc
    • Demonstrated skill and passion for operational excellence
    • Experience in technical support, preferably with problem ticketing, incident management, and/or issue escalation
    • Knowledge of embedded systems is a plus
    • Experience of working in an on-call setup is a plus
    • Exposure to working in an Agile environment is a plus
    • Good written and verbal English communications skills

    Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on objective criteria including your experience and skills. We value your passion to discover, invent, simplify and build. We welcome applications from all sections of society irrespective of belief colour, race, religion or belief, nationality, ethnic or national origin, gender, gender reassignment, sexual orientation, sex, marital status, disability, age or trade union membership. Please let us know if you have any special requirements in relation to this recruitment process.
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