Here are our current job openings. Please view the details for more information, and apply from that page if you are interested.
Use the criteria below to search within our open positions. Make multiple selections by pressing the Ctrl key (or Command key if using a Mac) and clicking your choice.
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Amazon.com was recently voted #5 most admired company in the US, #1 most innovative, and # 1 in Customer Service. Amazon’s technology business has a history and tradition of leading the world in Web-related technologies and services. Now, with Amazon Web Services (AWS) you have the chance to help individuals and businesses take their computing infrastructures and applications into “the Cloud”. As a member of the AWS Support team, you will be at the forefront of Cloud technologies with interactions with the full breadth of AWS services. You will be surrounded by people that are smart, passionate about cloud computing, and believe that world class support is critical to customer success.
AWS Customer Service provides global support to a wide range of external customers as they build mission-critical applications on top of AWS services such as Amazon EC2 and Amazon S3. We help our customers understand what Cloud Computing is all about, and whether it can be useful for their business needs. We help with complex account and billing related inquiries, and interface with AWS teams to provide the perspective of the Voice of the Customer.
Do you think Cloud Computing is fascinating? Do you ever ponder the backbone that powers internet TV and social media? Are you passionate about driving customer success? Interested in learning new technologies? Do you thrive in a dynamic, fast-paced environment? Do you love discussing new technologies with your friends and family? Do you enjoy digging in on the command line to troubleshoot the old fashioned way? Does the idea of launching a load balanced java application in Singapore from your laptop in Seattle make you smile?
As an AWS CS Tech Concierge agent, you'll engage with Enterprise and Amazon Partner Network (APN) customers, providing e-mail and phone support. You will interface with other AWS teams including Technical Account managers (TAM’s), Sales, Service Teams and Support. You will be the Subject Matter Experts on Enterprise/APN customers. You will work with exceptionally driven, customer focused Technical Customer Service Associates and Technical Support Engineers. You will act as a Cloud Computing evangelist in the leading edge of this growing industry. You will be the point of contact on Executive level escalations. You will act as a support partner to the Level 3 TCSA escalations team.
In addition, your responsibilities will include, but will not be limited to, the following:
- Being the customer-facing voice for Enterprise/APN customers, addressing complex account and billing issues.
- Performing deep dive analysis on Enterprise/APN customer contacts to gather lessons learned, and then uses that information to create or improve policies, procedures, and best practice reference materials.
- Providing prompt, efficient, detailed, customer-oriented service to Enterprise/APN AWS customers.
- Working with customer support peers around the globe to ensure a consistent and high-quality level of support.
- Driving projects that improve support-related processes.
- Working with Enterprise/APN customers to understand how they use AWS services, and providing valuable feedback to business and development teams.
- Acting as the Voice of the Customer for our Enterprise/APN customers, reporting and acting on observed areas for improvement
- Actively seeking solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience
- Assisting with Enterprise/APN customer communication during AWS critical launches and support events
- Field and handle escalated customer issues from Technical Customer service associates
- Assuming responsibility for developing detailed knowledge about AWS specific product and features
- Making sure internal knowledge reference pages are updated
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AWS Lambda’s goal is nothing less than to simplify and improve the experience of computing in the cloud for every developer on the planet, from startups to the largest Fortune 100 companies. Serverless computing is rapidly changing how every company thinks about building and delivering software solutions, and Lambda is leading this industry wide effort.
AWS Lambda is growing its initiatives in Dublin, Ireland, with goals of continuing to define the Serverless revolution. If you’re excited by Serverless computing, programming languages and container / function interaction models, this role is for you. Join us and change how the world computes by enabling new frameworks that enable customers to build better software on top of AWS.
An ideal candidate has experience delivering new initiatives and be comfortable working in a green field environment. You should be aware of industry best practices & patterns in all aspects of building, releasing & verifying software. You should also be familiar with industry trends in programming languages, build tooling, and deployment spaces. You will own and help driving exciting new and existing initiatives in Lambda, while being capable of working on massive scale, high availability, and ambiguous UX problems. This role will involve identifying and solving problems in different programming language ecosystems, enabling new customer facing functionality, and new programming paradigms in the Serverless ecosystem.
What does it take to succeed in this role? A roll-up-your-sleeves type. Able to think about business opportunities, operational issues, and architectural diagrams in the course of a single conversation. Intellectually curious, always looking to learn, and a dedication to turning developers into fans. Someone who makes the team both productive and a fun place to work. Being excited to learn from others while bringing your own novel capabilities and perspectives.
If you're excited by defining the future of cloud computing and want to help lead from the innovative edge, we guarantee that your work in our team will be ground-breaking and challenging. Together, we’ll deliver the next generation of industry-leading compute features and help every business from the smallest startups to the largest enterprises run their code in the cloud without the burden of infrastructure or scale (that’s our job). We’ll shape not just our own products, but contribute to the direction of AWS and the serverless industry. Come help us change the world!
Job location is Dublin, Ireland. Relocation assistance available. For more information on Amazon Web Services, please visit http://aws.amazon.com
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Come change the way the world sees the Cloud!
CloudWatch is the AWS monitoring service that provides visibility to our customers across their AWS infrastructure so they can manage resource utilization, application performance and operational health. A picture is worth a thousand words, so CloudWatch gives customers easy-to-use graphs to see how their systems are working. With its automatic alarms, CloudWatch helps customers keep their systems running 24x7.
We are seeking Systems Development Engineers excited by this opportunity.
What are we working on?
Today CloudWatch is one of the largest real time data platforms in the world, processing more than 1 quadrillion metric observations per month! This requires teams in CloudWatch to innovate at an unprecedented scale. We are building the next generation CloudWatch platform to provide a better customer experience for monitoring their AWS infrastructure. We are building new tools to make it easier and quicker to onboard our customers to CloudWatch. As AWS is expanding into multiple new regions, we are investing heavily in automation for quicker and resilient deployment of our services.
We use a combination of Scrum, TDD and Continuous Deployment to develop and deliver new features for our customers.
How can you help?
We are looking for a Systems Development Engineer who is result-oriented, innovative and sees automation as a way of life. You enjoy the challenge of operating some of the largest, distributed systems on the planet such as multi-terabyte storage farms and/or horizontally scaled request processing fleets. You detest outages and high latency, so take pleasure in doing deep dives to find and eliminate root causes of problems. You keep up to pace with the ever changing world of Cloud computing. You create tools to enhance efficiency for building new Cloud regions with highly scalable and high performing Monitoring services.
How will you grow?
You’ll get to work with experienced Software Engineers to design, build, and manage highly scaled Monitoring services. You will be responsible for automating all aspects of system management and look for ways to optimise performance of our services. You will play a key role in building Monitoring services in new Cloud regions efficiently and scale capacity in existing regions as their usage grows. You will have opportunities to deep dive on complex operation issues and drive the root cause and resolution.
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Amazon Web Services (AWS) is looking for an experienced Trade Compliance Manager to support our business on a broad range of import and export compliance matters in Europe. In this role, you will interact with Engineering, Operations, Procurement, Supply Chain, Legal, Tax, and other internal businesses and external stakeholders to drive trade compliance. This position will be located in Dublin, and will report directly to the Head of Global Trade and Product Compliance (GPTC) for AWS, in Seattle.
AWS is at the forefront of providing a broad set of global cloud-based services including compute, storage, databases, networking, and enterprise applications, to help organizations move faster, lower IT costs, and scale. This is a dynamic business within Amazon.com, and one of the world’s fastest growing and evolving companies, with a team of exceptionally talented, bright and driven people. GTPC is responsible for ensuring that the infrastructure equipment necessary to support the AWS services are imported/exported in a compliant manner across the multiple countries where AWS operates and will expand.
PRINCIPAL DUTIES
· Coordinate end-to-end controls for AWS trade operations in Europe and ensure compliance with all European trade and product compliance regulations
· Manage compliance with local regulations, including any import or export licensing and reporting requirements
· Effectively evaluate transactions for compliance requirements relating to use of information security/encryption technology
· Determine import (HTS) coding
· Identify and implement compliant duty/tax savings opportunities
· Set up effective import/export processes and controls and drive trade compliance solutions that maximize import/export efficiency
· Monitor import/export regulatory and procedural change and clearly communicate those guidelines to stakeholders
· Analyze trends related to import/export processing and documentation to identify and communicate process improvements and process improvement opportunities
· Interface with cross functional groups to identify and rectify information/process gaps during the export/import process
· Build relationships with stakeholders
· Generate and contribute to performance metrics for all related activity
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Come change the way the world sees the cloud!
CloudWatch is the service that gives customers actionable visibility into the health of their applications and systems. Key features include web services for submission and retrieval of measurements, a console for presentation, and the ability to notify and automate based on results. Teams in CloudWatch solve problems of massive telemetric data scale, distributed systems/cloud computing, data visualization, and workflow.
We are currently looking for a software development manager to help us deliver several new services. Is that you? How can you tell? Well, you are passionate about producing innovative products for real-time data streaming and analysis. You also love giving customers what they want: high quality, highly usable, always-on services. And you're happiest when you're working with empowered, world-class engineers to meet world-class challenges. Finally, with your strong ownership bias, you have an infectious desire to continually improve how things are done.
In this position, you'll do these things:
- Lead and grow a team of great people, starting in the 4-10 person range and growing as our organization grows
- Create, enhance, and run wonderful services that gazillions of people use to make their lives easier
- Define and manage the roadmap for your services - including brand new ones - in consultation with our product managers (yes, you read the correctly: as an engineering manager, you get to own the roadmap)
- Build delightful customer experiences
- Collaborate with and learn from world leaders in distributed systems development and operations
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At Amazon, we're working to be the most customer-centric company on earth! Amazon is a place where builders can build. We hire the world's brightest minds and offer them an environment in which they can invent and innovate to improve the experience for our customers. If you'd like to help us build a place where you can find and buy anything online, this is the job for you.
The Data Center Global Services organization is looking for an individual with proven and tested leadership skills to help bring to fruition a newly developed Facilities Operations Center. The Facility Operations Center is responsible for 24X7 monitoring of the data center’s physical infrastructure and will serve as a facilitator for all Large Scale Events. This team will ensure that the customer experience will be optimal and gratifying by way of consistency, reliability and attention to detail.
The ideal candidate will need to have an understanding of data center IT Infrastructure and data center Facilities infrastructure and how the two entities co-exist. The successful candidate will be responsible for providing assistance and support to the onsite team. The position will help ensure overall availability and reliability to meet or exceed defined service levels. Qualified candidates must also have experience functioning in a large-scale data center and have demonstrated and displayed the ability to think outside of the box. This skill is essential, as the candidate will assist with aligning the Facility Operations Center with the larger objectives of other business and peer organizations. You will need to play a role with growing the team to a standard of operational excellence.
If you are passionate about the Customer Experience; you think and act globally; and you want to contribute to the operational excellence of Amazon Data Centers, then this may be the challenge you’ve been looking for!
Roles, Responsibilities and Requirements (job description is not meant to be an all-inclusive statement of every duty and responsibility required):
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- Monitors the global data center Amazon facilities infrastructure platform
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- Serves as a Point of Contact for internal and external teams
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- Assists with the development of communication and escalation protocols designed to improve the team’s performance
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- Contributes to outage post mortem analysis
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- Ensures records are updated in a timely manner
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- Assists with coordination and communication during emergency recovery efforts
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- Assists with the development of tools that will enhance the team’s performance
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The ability to support a 24X7 environment (This is shift work which may require that you work weekends and holidays)
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The Infrastructure, Supply Chain, and Procurement (ISCaP) team within Amazon Web Services (AWS) is responsible for sourcing and delivery of all AWS hardware to ensure that Amazon customers have the right capacity, at the right time, at the lowest cost. We are a team of hard-working, highly-motivated, engaged, and responsive professionals who support the core infrastructure of Amazon business. If you want to be a part of a team that has a daily impact on company success, this is a great opportunity for you.
We are looking for a results-oriented individual to support ISCaP sourcing requirements of mission critical equipment for AWS data centers supporting new region launches.
Our Category Sourcing Managers are responsible for developing sourcing strategies and clear action plans to drive the lowest total cost of ownership fueling the exponential growth across our Data Centers as we meet and exceed customer demand. In this role you will lead internal engagements across supply chain, engineering and business organizations while diving deep into the technologies and operations both from a product and supply chain perspective for new regions. You will analyze local requirements involving the industry players – vendors, customers, and technology to develop strategies to reduce cost, minimize risk, protect continuity of supply, and utilize emerging opportunities allowing AWS to meet and exceed its goals.
Responsibilities include:
- Create and execute strategic sourcing projects that will support the teams’ development of an end-to-end sourcing plan for new regions
- Influence suppliers' manufacturing processes, technology decisions, and policies in ways that are mutually beneficial and sustainable for both organizations by leveraging the growth of Amazon's spend
- Negotiate and implement supplier agreements/contracts by working with cross-functional stakeholders and suppliers to reach agreement on contract terms and conditions
- Analyze and determine cost reduction opportunities by leveraging volumes, optimizing the supplier base and reducing total cost of ownership..
- Adaptive to a fast paced, constantly changing environment.
- Lead sourcing engagements and competitive bidding (RFI, RFQ, and RFP).
- Working with our team and business partners to drive the creation and continuous improvement of the ISCaP supply chain.
- Track internal metrics for executing projects and sourcing plans for new region launches.
- Make optimal tradeoffs between schedule, resources, and scope, and apply advanced technical and business knowledge to address major risks, challenges, and obstacles.
- Help develop long-term new region strategies and significantly influences the cross-company project development and delivery processes and standards.
- Keys to success in this role include sound judgment and excellent written/verbal communication skills. The candidate should be able to extract insights from data and be able to communicate clearly appropriate triggers and actions.
- Travel required up to 25%.
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The Infrastructure, Supply Chain, and Procurement (ISCaP) team is looking for a results-oriented individual to own supply management for Data Center Power & Cooling Equipment. Our Supply Managers are experts in their industries who deliver the supply that helps drive the explosive growth of AWS.
As a member of the Power and Cooling Supply Chain Operations Team, you will manage the global supply chain for one or more of the categories that reside within the Power and Cooling Equipment space supporting AWS Data Center build projects. This role's primary responsibility is to maintain unconstrained supply on a global scale for the responsible categories and work with our internal customers and business partners to understand demand signals and drive the appropriate supply strategies to deliver continuity of supply.
Responsibilities include:
- Develop, implement, and manage supply chain strategies on a global scale
- Drive the strategic aspects of large complex cross-functional projects
- Develop and maintain supplier capacity modeling
- Understand demand inputs and position supply to support unconstrained growth at AWS scale in both the short-term and long-term horizons
- Engage with global supply chain counterparts to drive leading supply chain practices and initiatives.
- Drive innovation through the supply chain and influence industry practices
- Develop analytical reports to deliver information to business partners and stakeholders that support improved decision making
- Manage supplier lead times and drive them to meet AWS business requirements
- Manage supplier performance and allocation of material to demands based on priority
- Be a subject matter expert for the customers, technologies, and markets in which you engage
- Manage cross-functional projects against plans and objectives to meet commitments and goals
- Identify and drive realization of opportunities for sustainable, scalable, relative advantage in your category
- Requires travel up to 30% of the year
Function Specific Work Activities:
- Analyze industry trends and evolving technology to proactively identify supply base opportunities to minimize risk, protect continuity of supply, and utilize industry developments that benefit Amazon
- Identify and pursue opportunities to leverage and consolidate the supply base using system level tools and techniques
- Understand forecasting, demand planning, material planning, and manufacturing processes to verify supply commitments
- Manage supply buffers and allocation to shorten lead times and build resiliency into the supply chain without driving excess
- Drive supplier improvement initiatives to continually lower risk and reduce lead times
- Influence suppliers' manufacturing processes, technology decisions, and policies in ways that are mutually beneficial and sustainable for both organizations
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Amazon.com is looking to hire highly motivated, best-in-class Network Development Engineers for our Network Operations team to drive the stability and sustainability of our next-generation networks and to discover innovative ways to automate and scale our network as we expand.
The ideal candidate will have a proven track record of technical leadership and success in driving complex issues to resolution, autonomously and/or collaboratively. The successful candidate will demonstrate an in-depth knowledge of networking, networking concepts and theory. They will have experience managing proactive engineering, network optimization and operational network support for a large-scale service provider or enterprise environment. The successful candidate will be expected to provide high quality network event management for Amazon's worldwide network. As a technical leader, he/she will manage complex stakeholder relationships, both technical and management. A love for working with new technologies and pushing the envelope on existing technology is essential!
This is an excellent opportunity to join Amazons world class technical teams, working with some of the best and brightest engineers while also developing your skills and furthering your career within one of the most innovative and progressive technology companies anywhere.
- Provide critical on-shift network operations support to Amazon.com customers to diagnose and respond to large-scale networking events
- Support and maintain our next generation data-center networks
- Deliver simple, sustainable and repeatable solutions and processes
- Partner with our broader Technical Operations organization to reduce operational burden
- Work closely with our Network Engineering & Deployment teams to ensure operational readiness for new deployments
- Drive standards across the network and ensure that we are fully compliant to those standards and policies
- Participate and drive impact mitigation during large-scale events utilizing an established Event Management process
- Drive event deep dives for large-scale events, deliver high-quality documentation for the events and drive corrective actions to completion
- Improve our detection mechanisms by designing and implementing new alerts.
- Identify and troubleshoot recurring platform issues and ability to effectively engage with mid and senior-level engineering teams for full resolution
- Create and review documentation and process regarding recurring issues, new standard operating procedures, knowledge transfer material, etc.
- Troubleshoot networking, routing and interconnectivity issues, including troubleshooting of network device configuration and low level application interaction
- Identify and drive opportunities to automate repeatable networking tasks through creation and maintenance of scripts and tools
- Effectively contribute towards hiring and developing others in the team.
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The Corporate Identity and Authentication team provides innovative solutions to support Amazonians around the globe—wherever they may be. We touch every element of the business: our corporate offices, our customer service team, fulfillment centers, a diverse development community, and many more.
We are looking for an experienced Software Development Engineer with deep expertise in designing and supporting enterprise-scale software solutions. You will be responsible for the design, implementation, and quality of services you deliver.
Who are you?
You have a strong understanding of large scale computing solutions. You have experience working as a software engineer in an enterprise environment, and have implemented automated solutions across a variety of applications and systems. You are comfortable writing code or creating automation to monitor and manage your services.
You’re knowledgeable. You are an expert in a few chosen areas but also strive to maintain a broad skillset. You constantly seek out new ideas and technologies that you can use to deliver a higher quality services at a cheaper prices. People seek you out as a resource to solve difficult problems.
You’re passionate about success. You use data to measure success and you don’t spend time on things that do not matter. You take responsibility for the quality of your service and, regardless of their source, strive to prevent faults from impacting your customers.
You understand different people have different needs to be productive, and strive to develop self-service oriented solutions. You have a passion for learning, designing, and building cloud computing systems for a diverse set of customers.
You’re anAmazonian.
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Do you have both broad and deep knowledge of networking, virtualization, operating systems, application architectures, web applications, LOB apps, databases, and the new scale-out style of applications designed for the cloud? Do you have a passion for helping government agencies and educational institutions to implement innovative IT solutions? Do you have a knack for helping customers to build a deep understanding of new cloud platforms and application architectures, and the consultative and leadership skills to launch cloud computing projects on trajectories to success? Are you knowledgeable about security best practices for applications, servers, and networks?
Amazon Web Services (AWS) is looking for highly skilled and motivated Solution Architects to help accelerate our growing public business in EMEA. Government, education and nonprofit organizations face unique challenges to accomplish complex missions with limited resources. You would be one of the founding members of a team based in Dublin bringing the latest in disruptive, cutting-edge cloud computing technologies to public sector leaders that want to serve citizens more effectively, achieve scientific breakthroughs, reach broader constituents and put more of their time and resources into their core missions. More info
https://aws.amazon.com/government-education
As a Public Sector Solution Architect within Amazon Web Services, you will have the opportunity to shape and deliver on a strategy to build mind share and broad usage of AWS's utility computing services (such as Amazon Elastic Compute Cloud (EC2), Amazon Simple Storage Service (S3), Amazon DynamoDB, Amazon Elastic MapReduce, and Amazon CloudFront) within public sector organizations and the larger ecosystem that supports them. Your broad responsibilities will include: owning the technical engagement, educating Partners and Customers on the latest AWS technologies and design patterns, removing technical account management blockers, defining implementation and transition architectures, responding to RFIs and RFPs, and achieving success around specific technical projects. To achieve those goals you will build on your broad background and technical breadth in security, networking, operating systems, storage, and application architecture, you will develop expertise in AWS technologies, and gain a deep understanding of how customer applications and services are best built and operated on the AWS cloud computing platform.
The ideal candidate will …
Enjoy working with public sector customers and partners. You will have a passion for educating, training, designing, and building cloud computing systems for some of the world’s largest and most important government, education and non-profit organizations to reduce costs, drive efficiencies, and increase innovation across the globe.
Have a strong understanding of government mandates, security, standards, and compliance for designing large scale cloud computing solutions. The ideal candidate will have a variety of experience working as an architect and systems or software or network engineer. You will enjoy keeping your existing technical skills and developing new ones, to the point that you can not only contribute to but lead deep architecture discussions around systems and applications in the cloud. You will regularly take part in deep-dive education and design exercises along with technical discussions to create world class systems for government agencies, educational institutions, and AWS partners who operate in the public sector space, including system integrators and ISVs. You will be happy to roll up your sleeves, learn the deep details of systems, and generally do what it takes to achieve technical success for customers on the AWS platform.
Roles & Responsibilities:
• Serve as a key member of the business development and account management team in helping to ensure customer and partner success in building and migrating applications, software and services on the AWS platform.
• Engage systems integrators and support their technical implementation efforts.
• Closely collaborate with AWS Account Management teams and support and promote APN Consulting and Technology Partners in order to deliver maximum customer value.
• Assist solution providers and government agencies with the definition and implementation of technical and business strategies that will enable them to sell more of their offerings on the AWS platform.
• Develop and deliver compelling presentations, product demos, sample solutions, and discussions to drive awareness and adoption of Amazon Web Services in the Public Sector
• Capture and share best-practice knowledge amongst the worldwide AWS solution architect community, as well as your public sector SA team.
• Understand the AWS market segments, customer base, and industry verticals across EMEA.
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Amazon.com has an immediate opening for a Sr. Technical Program Manager to support infrastructure growth initiatives. The TPM will lead cross functional teams to drive the implementation and deployment of the completed designs, develop and document requirements, budgets, and project schedules.
The ideal candidate possesses 7-10 years of experience in technical program management, plus experience managing complex and large-scale and technology projects. Experience in managing networking projects and / or datacenter rollouts is essential. A Bachelor's degree is required and demonstrated ability to lead others in a technical environment. Successfully delivering aggressive project deliverables while effectively managing capital budgets is essential. Other requirements include proficiency with MS Office, MS Project, MS Sharepoint and Web Publishing.
The successful candidate will be an exceptionally strong communicator both written and verbally, and will lead multi-discipline, highly technical project initiatives. The ideal candidate will have successfully managed multiple enterprise-scale infrastructure projects. Their experience includes datacenter technologies such as Networking, HVAC, power, cable plant, as well as familiarity with software delivery, operating systems, server virtualization products, and datacenter automation tools.
Candidate must be comfortable managing remote project delivery teams, and possess the ability to facilitate technical whiteboard sessions to troubleshoot project implementation issues, and remove barriers to project success. The candidate can multitask and reprioritize and effectively lead deliveries based on ever changing business needs. This candidate will be a self started and required little guidance, have a will get it done attitude and can make decisions independently. The TPM will be fully competent in project management tools and techniques for all phases of the project lifecycle.
If you meet these qualifications, exude passion, and enjoy the challenges of deploying highly technical and innovative projects at massive scale, this job is for you!
- Bachelor’s Degree and 5+ years of project management experience
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- Experience in core project management disciplines including scope, schedule, budget, quality, along with risk and critical path management. Must be well organized and able to work effectively under time pressure. Proven ability to effectively manage project budgets is essential
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- Data Center, networking engineering, systems engineering background and demonstrated excellence
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- Basic understanding of TCP/IP networks and datacenter operations
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- Proficiency with MS Project, MS Office, and MS Sharepoint
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- Exceptional analytical, quantitative, communication, and presentation skills
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This position is based in our Development Centre in Dublin, Ireland.
Are you ready to create systems to power one of the largest e-commerce companies in the world? Amazon.com has over 70 million customers, and developers all over the world rely on our storage, compute, and virtualised services via Amazon Web Services. We support systems at massive, and ever-growing, scale. We rapidly integrate new technologies to expand our customer offerings. Our success depends on our world-class network infrastructure and our goal is to become “The Infrastructure Platform” for the world.
The AWS Infrastructure DNS team is seeking enthusiastic and talented Systems Engineers to design, build and operate the large-scale control plane software used to drive the Amazon DNS fleet. We run systems that are critical to the platforms that Amazon's global retail, AWS and Kindle businesses run upon -- the DNS services in Amazon's datacenters and integration of Amazon's systems with the likes of Amazon Route 53 to manage public DNS.
Our key challenges include reliable delivery of updates, which continually raise the bar on latency, update propagation times, and security of the DNS infrastructure. As a lead member of our growing team, you will design and develop highly visible products, be involved in all aspects of the software development lifecycle and interact with many other engineering teams across Amazon.
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Are you ready to create systems to power one of the largest e-commerce companies in the world? Amazon.com has over 70 million customers, and developers all over the world rely on our storage, compute, and virtualised services via Amazon Web Services. We support systems at massive, and ever-growing, scale. We rapidly integrate new technologies to expand our customer offerings. Our success depends on our world-class network infrastructure and our goal is to become “The Infrastructure Platform” for the world.
The AWS DNS team is seeking enthusiastic and talented Software Development Engineers to architect, build and operate large-scale DNS platforms, configuration management systems and real-time system status APIs. Our team relentlessly focuses on the security, performance, availability and scalability of our Internet-scale services. We build and operate systems that are critical in powering the platforms that Amazon's global retail, AWS and Kindle businesses run upon. As a member of our team, you will design and develop highly visible products, be involved in all aspects of the software development lifecycle and interact with many other engineering teams across Amazon.
Successful candidates for this role will have strong analytical and troubleshooting and a desire to tackle the complex problems at scale.
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Do you have a passion for highly available Tier 0 services such as DNS? Are you interested in leading an elite team of engineers building and operating some of the largest DNS systems in the world? Do you want to work on deep, technical problems that span a variety of core topics in computer science ranging from databases to networking to distributed systems to numerical analysis to security?
In Route 53, our mission is to make DNS invisible for our customers. It just works. Are you ready to create systems to power one of the largest e-commerce companies in the world? Amazon.com has over 70 million customers, and developers all over the world rely on our storage, compute, and virtualised services via Amazon Web Services. We support systems at massive, and ever-growing, scale. We rapidly integrate new technologies to expand our customer offerings. Our success depends on our world-class network infrastructure and our goal is to become “The Infrastructure Platform” for the world.
As our team grows, the AWS Infrastructure DNS team is seeking enthusiastic and talented Software Development Manager to lead a team that builds and operates the large-scale DNS systems used to drive the Amazon fleet. You will own systems that are critical to the platforms that Amazon's global retail, AWS and Kindle businesses run upon -- the DNS services in Amazon's data centers and integration of Amazon's systems with the likes of Amazon Route 53 to manage public DNS.
This is your opportunity to pave the path for a new generation of DNS systems, to grow as a technology leader, and to work with some really smart people. You are great fun to work with. Our company credo is “Work hard. Have fun. Make history”. You are smart, ambitious, love what you do and instinctively know how to make work fun. You enjoy being a really great people manager. Building, motivating and mentoring a world-class systems & software engineering team is the most important part of this role. You should have a proven track record in recruiting and retaining top talent and excel in day-to-day people and performance management tasks.
You have strong Agile product management and delivery experience. In this role, you will create and implement product roadmaps for the team using Scrum methodologies. This will include helping innovate and invent new value-add services layered on top of our existing services. You will need excellent technical project management skills to deliver product roadmap items as well as other cross-team projects.
You have a strong engineering background with an understanding of OO Design and DNS Technologies, network and OS expertise is a plus. Ideally, you have past experience working as a senior software development engineer. You enjoy keeping your technical skills reasonably current, to the point that you can still contribute to architecture discussions. You regularly take part in deep-dive troubleshooting exercises and drive technical post-mortem discussions to identify the root cause of complex issues.
You also have strong operational experience and have a track record operating highly available fault tolerant systems. You know how to run a tight, lean, efficient operation. You will want to measure everything and be very data driven using metrics, monitoring and alarming to measure and improve the operational processes and performance of your team. You thrive operating in a fast moving, dynamic environment.
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We are looking for a Technical Program Manager to join the Networking Operational Excellence team.
The ideal candidate will require proven project management, critical thinking and problem solving skills. The candidate should be open to new challenges, extremely good at multi-tasking, innovative, creative, self-directed and a great team player. Candidates should drive continuous process improvement, and collaborate effectively with cross-functional operational and software engineering teams to solve problems and implement new solutions.
Amazon’s network is a key differentiator for Amazon Cloud Computing and Web Services (AWS), enabling the global operation of thousands of applications across hundreds of thousands of servers worldwide. The AWS Networking team develops and operates the network platform for all of Amazon including e-commerce products and cloud computing solutions. This platform is industry-leading for its efficiency, throughput and reliability, and it is critical to the success of hundreds of thousands of AWS customers.
Our engineers, TPMs, managers and leaders are innovators at heart; come join us and become integral to the technology company that is the past, present and future of real Cloud Computing.
Key responsibilities
· Clarify and drive network project commitments as well as establish and maintain clear chains of accountability.
· Manage multiple competing networking projects simultaneously.
· Partner with multiple teams across multiple locations with varying sets of priorities to ensure a timely and high quality delivery.
Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation
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Are you passionate about the intersection of cloud computing and customer facing retail applications? Join the Amazon Pinpoint organization to build large-scale messaging application for app developers and enterprises to engage their users.
We are ramping up the team to build out richer and more engaging interactions and experiences through various channels, and this is a unique opportunity to work with technologies at the bleeding edge and support a high-performing team that is working to change the way developers and enterprises to interact with their customers.
Amazon Pinpoint organization is recruiting a Software Development Engineer who will be part of the team that is responsible for helping driving messaging products including email and text messages. You will work with customers and other technology leaders at Amazon to help translate strategic business needs into features and projects, and then work with your team to deliver those features and projects. Successful candidates will be adept at driving the implementation of distributed system.
The best part of working with this team is the chance to help customers solve exciting new challenges and create new web-based experiences every day that impacts millions of users. AWS customers are innovators, and you will have the chance to work with them to understand their challenges and design new offerings. Join us and make history building a massive-scale messaging system!
This hands-on position requires broad engineering competence and in-depth technical knowledge of service engineering. As the Software Development Engineer, you will engage in the following key responsibilities:
- Develop and deploy cloud software framework for Amazon Pinpoint channels
- Provide technical leadership and contribute to the definition, development, integration, test, documentation, and support of (mainly Java-based) software
- Create new feature and performance improvements
- Prepare technical requirements and software design specifications
- Instill best practices for software development and documentation, making sure designs meet requirements, and delivering high quality software on tight schedule
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Amazon is looking for Software Development Engineers to build the software that monitors one of the world’s largest and most complex networks. Tens of millions of customers rely on Amazon’s network for using our retail websites, accessing content on their Kindles and building applications and businesses on top of Amazon Web Services (AWS). Our goal is to become The Infrastructure Platform for the world – achieving this goal requires high-leverage, massively scalable software systems. Our success depends on our world-class network infrastructure, and our network depends on our Network Monitoring team.
· You are interested in being part of a high-bar team with global responsibility for the Network Monitoring software used across all of Amazon’s businesses.
· Solving problems at scale excites you.
· You don’t implement specs from analysts and architects – you talk to your customers and design solutions to their problems. You automate and innovate.
· You do not push just one technology agenda – you choose the best tool for the problem at hand.
· You believe that the craft of software engineering is about writing code right the first time. For you, code reviews and automated testing are not chores – they’re a core part of writing great software.
· You don’t throw your code over the wall. You launch it, own it, support it and make it incrementally better for the benefit of your customers.
· You enjoy working in a flexible, fast-paced, collaborative team environment.
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Amazon's network is growing at an unprecedented pace. Availability of the network for our customers is absolutely critical, and this requires that we drive changes within the network quickly and safely via automation. Keeping pace with the network growth demands that scaling activities – from provisioning, cabling, validation, and integration into the network – require little human involvement.
To drive network change quickly, safely, and effortlessly, we view the network as software and network change as continuous integration (CI) and continuous deployment (CD) of software updates into the network. We are developing the AWS network CI that enables humans to describe the intent of network design and a workflow that integrates those changes with automated testing before release into the network. Network CD takes released changes and continuously deploys them into network.
WHAT? A wave of innovation is bringing sweeping changes to networking technology. Virtualization, unimaginable scale, hardware commoditization, and automation are revolutionizing network software.
WHERE? At Amazon we push the boundaries in robustness, fault-tolerance and smart adaptive algorithms that can react intelligently to real-world events. Software engineers on our team contribute to every phase of the development process and deploy scalable software systems worldwide.
WHY THERE? Amazon Web Services (AWS) runs one of the biggest networks in the world. We leverage big data technologies and deep network analytics software to drive network automation, performance, and reliability.
WHY CARE? Make history as a software developer at AWS Networking. We develop software at every level of the stack from front-end user interfaces to low-level embedded software and everything in between. We are a highly motivated, co-operative, and fun loving team of software developers who thrive on solving challenging problems and building large-scale distributed software systems.
Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Vet
Visit www.amazon.jobs for more information.
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At Amazon, we're working to be the most customer-centric company on earth! Amazon is a place where builders can build. We hire the world's brightest minds and offer them an environment in which they can invent and innovate to improve the experience for our customers. If you'd like to help us build a place where you can find and buy anything online, this is the job for you.
We are currently seeking an energetic Data Center Projects Engineer to serve as a technical resource within Amazon data centers in the EU. Position will be Dublin based and will involve 80-90% travel to support projects across the EU. You will be part of a highly creative, efficient team tasked with tackling the most fascinating and challenging problems in designing, building, and operating Amazon data facilities. The Data Center Projects Engineer is ultimately responsible for project oversight and review of all disciplines including electrical, mechanical, controls, and architectural. A fundamental understanding of these systems is required, as the individual will be expected to identify areas for improvement as well as act on data provided from other team and organizations. Ideal candidates will possess the ability to design, develop and deploy innovative solutions to address operational challenges. This role requires both independent contribution as well as the ability to work within mulch-disciplinary teams. The scope of projects will include but not limited to the improvement of electrical, mechanical, fire detection and building automation system. The Data Center Projects Engineer is responsible for the overall direction, coordination, implementation, execution, control and completion of specific projects ensuring consistency with company strategy, commitments and goals.
If you are passionate about the Customer Experience; you think and act globally; and you want to contribute to the operational excellence of Amazon.com data centers then this may be the challenge you’ve been looking for! Only those who have worked within a data center environment need apply.
Responsibilities include:
Project management and oversight of construction related activities as they relate to modifying existing infrastructure for the purpose of installing new or to replace end of life equipment. This will include the ownership of the project scope, timeline, and budget.
- Provide project management for specific initiatives aimed at increasing the resiliency of our data centers.
- Electrical design and review of designs associated with the optimization of existing data centers.
- Construction/project package drawing review.
- Creation of project scope, request for proposals, and capital requests.
- Total project quality including the creation of a commissioning plan and oversight of the execution.
- Recording and reporting key metrics to team members and management.
- Concurrently managing multiple projects associated with existing data centers.
- Operational support including review of procedures, best practices, and maintenance initiatives.
- Drive teams to perform troubleshooting and root cause failure analysis associated with equipment or electrical failures.
- Work with contractors and vendors to deliver efficient and high quality project turnovers.
- Be a leader within the group as well as within internal and external teams that support the data center.
- Travel to datacenter sites for engineering evaluations, electrical systems audits, and mechanical system
- Strategic and tactical management of capacity delivery within their region.
In addition this individual must possess the following abilities:
- An ability and willingness to think outside of the box to find creative and innovative solutions to reduce costs with no impact on quality and reliability.
- The ability to perform complex business case analysis to justify the project scope and present the justification to management in a high level review.
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At Amazon, we're working to be the most customer-centric company on earth! Amazon is a place where builders can build. We hire the world's brightest minds and offer them an environment in which they can invent and innovate to improve the experience for our customers. If you'd like to help us build a place where you can find and buy anything online, this is the job for you.
We are currently seeking an energetic Data Center Capital Projects Manager/Engineer to serve as a technical resource within Amazon data centers. You will be part of a highly creative, efficient team tasked with tackling the most fascinating and challenging problems in designing, building, and operating Amazon data facilities. The Capital Projects Manager/Engineer is ultimately responsible for project oversight and review of all disciplines including electrical, mechanical, controls, and architectural. A fundamental understanding of these systems is required, as the individual will be expected to identify areas for improvement as well as act on data provided from other team and organizations. Ideal candidates will possess the ability to design, develop and deploy innovative solutions to address operational challenges. This role requires both independent contribution as well as the ability to work within mulch-disciplinary teams. The scope of projects will include but not limited to the improvement of electrical, mechanical, fire detection and building automation system. The Capital Projects Manager/Engineer is responsible for the overall direction, coordination, implementation, execution, control and completion of specific projects ensuring consistency with company strategy, commitments and goals.
If you are passionate about the Customer Experience; you think and act globally; and you want to contribute to the operational excellence of Amazon.com data centers then this may be the challenge you’ve been looking for! Only those who have worked within a data center environment need apply.
Responsibilities include:
Project management and oversight of construction related activities as they relate to modifying existing infrastructure for the purpose of installing new or to replace end of life equipment. This will include the ownership of the project scope, timeline, and budget.
- Provide project management for specific initiatives aimed at increasing the resiliency of our data centers.
- Electrical design and review of designs associated with the optimization of existing data centers.
- Construction/project package drawing review.
- Creation of project scope, request for proposals, and capital requests.
- Total project quality including the creation of a commissioning plan and oversight of the execution.
- Recording and reporting key metrics to team members and management.
- Concurrently managing multiple projects associated with existing data centers.
- Operational support including review of procedures, best practices, and maintenance initiatives.
- Drive teams to perform troubleshooting and root cause failure analysis associated with equipment or electrical failures.
- Work with contractors and vendors to deliver efficient and high quality project turnovers.
- Be a leader within the group as well as within internal and external teams that support the data center.
- Travel to datacenter sites for engineering evaluations, electrical systems audits, and mechanical system
- Strategic and tactical management of capacity delivery within their region.
In addition this individual must possess the following abilities:
- An ability and willingness to think outside of the box to find creative and innovative solutions to reduce costs with no impact on quality and reliability.
- The ability to perform complex business case analysis to justify the project scope and present the justification to management in a high level review.
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European Data Center Edge Operations is seeking a passionate, results oriented engineer to drive operational excellence in its colocation based data center operations. This position serves as a technical resource to support Amazon Web Services (AWS) within its geographically distributed Edge Operations. The position will drive overall availability and reliability to meet or exceed the defined service level expectations of data center operations.
The Data Center Engineer will be responsible for working with Biz development on site qualification and selection. In addition the engineer will be responsible for working with the Colo providers to oversee the operation and maintenance of all electrical, mechanical, and HVAC equipment in multiple colocation data centers. This equipment supports mission-critical servers and networking equipment with high uptime expectations. The Data Center Engineer will identify and drive projects to maintain high reliability and performance while keeping operating costs in facilities at a minimum. Where appropriate, the engineer will drive innovation cooperatively with the colocation facility to reduce operational costs.
The Data Center Engineer is Amazon’s front line technical subject matter expert when it comes to hands-on electrical and mechanical equipment operations and troubleshooting. They will work with the Colo provider and Biz Development to ensure the ongoing maintenance and operations of Data Center Operation’s Mission Critical Facilities, which includes stand-by diesel generators and related fuel systems, 3 phase electrical systems that include but not limited to switchgear, UPSs, PDUs, wet cell batteries and associated systems, CRAC, centrifugal chillers, cooling towers/water chemical system, air handlers and associated systems, pumps, & motors.
Responsibilities:
- Supervise, advise and consult with Colocation operators performing servicing or preventive maintenance.
- Assist in performing root cause analysis for operational issues.
-Perform periodic on site assessments and audits of operations, electrical, and mechanical systems
-Supervise the design and implementation of retrofits of existing facilities
- Qualify new sites for new deployments
- Drive operational excellence in all data center sites
- Perform first level trouble-shooting for facility and rack level events.
- Approval of all CMs (Change Management Tasks) to enable changes and maintenance at sites.
- Perform basic support concepts such as ticketing systems, root cause analysis, and task prioritization.
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Amazon is looking to hire an experienced and highly motivated Data Center Technician to provide local and remote on support for its Edge & PoP (Point of Presence) locations within the EMEA region.
About You:
You are someone who is highly autonomous, very detail oriented and possesses strong written & verbal communication skill? Can you be a mentor to other team members with less experience than you? In addition to build-outs and PoP deployments, you will be required to travel between Edge sites conducting routine audits and service assessments. You will also be required to provide remote support to internal teams during scheduled maintenance, operational and service impacting issues.
You will be expected to manage your time on site and coordinate materials and labour with external vendors to ensure that internal standards are met in the most cost-efficient way possible.
You will have experience building relationships with internal and external customers along with innovating effective solutions to meet technical issues & problems as they arise.
You will have previous hands on technical troubleshooting experience and a proven track record for solving complex problems. You will be expected to create and maintain project build documentation.
Most of all you will also have a passion for technology along with a desire to be the best at your job every day!
About the Role:
As a Data Center Technician in Amazon, you will get to help build and maintain a Cloud Computing Infrastructure across a number of local and remote locations within the EMEA region.
The role involves some periods working independently from your team and requires the ability to drive change while maintaining excellent communications.
Your day job will include (but not limited to):
· Triaging and repairing data center & network hardware.
· Troubleshooting network installations & configurations.
· Installing and expanding network & data center infrastructure.
· Resolving data center facility issues.
· Coordinating remote hands & eyes support for any site issues.
· Actively participate in small to mid-size projects to build new or expand Edge data centers.
· Think proactively while working within project teams to prevent support issues before they are realized.
· Building relationships with remote facilities to ensure swift response times to events.
· Drive the team to improve operational efficiency through the identification and development of SLAs, metrics, monitors, procedures, tools, and documentation.
· Produce reports to management on metrics and project status.
About Us:
"Work Hard. Have Fun. Make History". This is Amazon’s motto and it is followed every day. Mid 2013, AWS S3 web service accepted its 2 trillionth object. The service is regularly peaking at over 1.1 million requests per second. Amazon thinks this is really cool and wants to expand its cloud to meet customers’ continued needs.
Amazon is one of the most customer centric companies in the world and will stop at nothing to meet its customers’ demands. Amazon has proven this business model a success for many years and is always on the lookout for like minded individuals to take it to the next level.
Amazon is expanding at unseen rates, more than doubling its worldwide CloudFront co-location data centers in the last 12 months, and expecting to exceed that amount again in the coming 12 months.
Amazon is building some of the largest distributed systems in the world, and needs smart people to help plan and put the pieces together. Amazon is obsessed with Operational Excellence and strive to improve everything done. The team wants you to progress your career, so will give you the tools to focus on your next desired role and then help you reach it, this is part of Amazon’s ethos.
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Amazon Web Services (AWS) is looking for smart and ambitious individual to join its EMEA Public Policy team, focused on Ireland, as a Programme Manager on an 11 month fixed term contract.
AWS’s public policy function in Ireland works with policy makers to ensure understanding of our operations and to ensure that we can operate to continually better serve our customers. If you enjoy fast-paced business engagement, have a keen eye for detail, are interested in the impact of public policy on commercial operations, work well across different business and legal groups and can multitask, AWS is looking for you.
Expect to get involved in supporting new projects and initiatives, helping drive performance and build plans for the future. The role is broad based and will require an individual who is good at communicating across functional teams and has a strong knowledge of the Irish political environment.
This is an 11 month fixed term contract aimed at people in early career roles. We will provide you with unforgettable working experience in a fast-paced, dynamic environment, working on policy issues with a national business impact.
Role responsibilities:
Supporting AWS policy development on issues such as infrastructure, cloud computing and digital services, including policy monitoring and research and responding to Government consultations
Assisting with managing, implementing and updating our external engagement programme
Scheduling and preparing briefing material for meetings with policy-makers and other stakeholders
Representing AWS at trade association working groups and other collaborative fora
Working across AWS business teams in Ireland to ensure alignment between business and policy goals
Working with the EMEA public policy team on issues that span across EU geographies.
Requirements:
Available to start role on Monday 4 March 2019.
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Amazon has a history and tradition of leading the world in Web-related technologies and services. Now, with Amazon Web Services (AWS) you have the chance to join us as a Developer Support Engineer who helps individuals and businesses take their computing infrastructures and applications into the Cloud.
We will come to Egypt in March to hold last round interviews. This is based in Dublin, Ireland.
What can you expect from a life in the Amazon Cloud as a Cloud Support Engineer?
You will be surrounded by people that are wickedly smart, passionate about cloud computing, and believe that world class support is critical to customer success.
Every day will bring new and exciting challenges on the job while you:
- Learn and use groundbreaking technologies
- Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs
- Interact with leading technologists around the world
- Work directly with Amazon Web Service architects to help reproduce and resolve customer issues
- Leverage your extensive customer support experience to provide feedback to internal AWS teams on how our customers use our services
- Drive customer communication during critical events
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Amazon.com has built a reputation for excellence with most recent examples being named #5 most admired company in the US, #2 most innovative, and # 1 in Customer Service. Amazon’s technology business is carrying on that tradition while leading the world in Cloud technologies. As a member of the AWS Cloud Support team, you will be at the forefront of this transformational technology with interactions with leading companies in this space and engineers within Amazon developing the capability. You will be surrounded by people that are wickedly smart, passionate about cloud computing, and believe that world class support is critical to customer success. AWS Cloud Support provides technical support to a global list of customers that are building mission-critical applications on top of AWS services.
We will come to Egypt in March to hold last round interviews. This is based in Dublin, Ireland.
Overview
We are seeking people with strong customer support and technical skills. Do you have experience troubleshooting problems spanning multiple systems? Do you have a background in networking or operating systems? Do you have experience providing world-class customer service? If you fit the description, you might be the person we are looking for! Every day will bring new and exciting challenges on the job while you:
- Learn and use groundbreaking technologies
- Apply advanced monitoring and troubleshooting techniques to provide unique solutions to our customers' individual needs
- Interact with leading IT companies around the world
- Work directly with Amazon Web Service engineers to help reproduce and resolve customer issues
- Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services
- Drive customer communication during critical events
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Amazon has built a reputation for excellence and Amazon Web Services (AWS) is carrying on that tradition while leading the world in Cloud technologies. Amazon has built a reputation for excellence with recent examples of being named #1 in customer service, #1 most trusted, and #2 most innovative. Amazon Web Services (AWS) is carrying on that tradition while leading the world in Cloud technologies. As a member of the AWS Support team you will be at the forefront of this transformational technology assisting a global list of companies that are taking advantage of a growing set of services and features to run their mission-critical applications. You will work with leading companies in this space and directly with the engineering teams within Amazon developing these new capabilities. You will be surrounded by people that who are smart, passionate about cloud computing, and believe that world class support is critical to customer success. AWS Cloud Support provides technical support to a global list of customers that are building mission-critical applications on top of AWS services.
We will come to Egypt in March to hold last round interviews. This role is based in Dublin, Ireland.
Overview The AWS Support team is seeking engineers that enjoy solving problems, working with customers, and have technical backgrounds from a variety of different fields including Linux/Windows systems administration, database design and optimization, big data analysis, network administration, and dev ops.
The security role supports our services that focus on security technologies including Identity Access Management (IAM), Cloudwatch, KMS, Cloud Trail, CloudHSM, and Inspector etc. As Solid security provides the foundation for all Cloud services. We are looking for candidates who are passionate about working with network security products. Since we’re working in the Cloud, you will need to be very comfortable with networking technologies including DNS, TCP/IP, SSL, DHCP and Load Balancing.
If you fit the description, you might be the person we are looking for!
Our support engineers are also the “voice of the customer” and have a strong voice in to the development teams for recurring issues or feature requests. A successful candidate will need a combination of troubleshooting, technical, and communication skills, as well as the ability to handle a mix of disparate tasks. This role will provide career growth opportunities as you gain new security skills in the course of your duties.
Why AWS Support?
- Follow-the-sun model with support sites located globally: No after hours on-call or mandated overtime in this role.
- Career development within AWS Support: We promote advancement opportunities including senior support engineer, SME, Team Lead, and Technical Account Manager.
- Variety: Support engineers not only work a broad spectrum of technical issues but may also coach/mentor new hires, develop and present training, partner with development teams on complex issues or contact deflection initiatives, participate in recruiting, write tools/script to help the team, or work with leadership on process improvement or strategic initiatives.
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Storage, Content delivery networks, transcoding, streaming, messaging. These are the kinds of services we work with daily in Premium Support. We know the technology intimately and eagerly keep abreast with where it is moving. It is through this passion that we support our customers in their innovative ventures.
Members of the AWS Support team, are at the forefront of Cloud technologies, interacting with the full breadth of AWS services. They are surrounded by people that are smart, fanatical about cloud computing, and believe that world class support is critical to customer success.
AWS Support provides technical support to a wide range of customers as they build mission-critical applications on top of AWS services. The team is globally distributed, working under a follow-the-sun model and is growing rapidly.
We will come to Egypt in March to hold last round interviews. This role is based in Dublin, Ireland.
Amazon was recently voted #5 most admired company in the US, #1 most innovative, and #1 in Customer Service. Amazon’s technology business has a history and tradition of leading the world in Web-related technologies and services. Now, with Amazon Web Services (AWS) you have the chance to help individuals and businesses take their computing infrastructures and applications into the Cloud.
Are you ready to make a difference and help our customers to make the most of AWS mobile services? If you have a passion for Mobile Applications and the cloud, read on:
Every day will bring new and exciting challenges on the job while you:
· Learn and use groundbreaking technologies
· Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs
· Interact with leading technologists around the world
- Work directly with Amazon Web Service architects to help reproduce and resolve customer issues
- Leverage your experience to provide feedback to internal AWS teams on how to improve our services
- Drive customer communication during critical events
-
Amazon.com has built a reputation for excellence with most recent examples being named #5 most admired company in the US, #2 most innovative, and # 1 in Customer Service. Amazon’s technology business is carrying on that tradition while leading the world in Cloud technologies. As a member of the AWS Cloud Support team, you will be at the forefront of this transformational technology with interactions with leading companies in this space and engineers within Amazon developing the capability. You will be surrounded by people that are smart, passionate about cloud computing, and believe that world class support is critical to customer success. AWS Cloud Support provides technical support to a global list of customers that are building mission-critical applications on top of AWS services.
We will come to Egypt in March to hold last round interviews. This role is based in Dublin, Ireland.
Overview
We are seeking people with strong customer support and technical skills. Do you have experience troubleshooting problems spanning multiple systems? Do you have a background in networking or operating systems? Do you have experience providing world-class customer service? If you fit the description, you might be the person we are looking for! Every day will bring new and exciting challenges on the job while you:
· Learn and use groundbreaking technologies
· Apply advanced monitoring and troubleshooting techniques to provide unique solutions to our customers' individual needs
· Interact with leading IT companies around the world
· Work directly with Amazon Web Service engineers to help reproduce and resolve customer issues
· Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services
· Drive customer communication during critical events
aws-support-eu
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Internet of Things, Serverless Computing, Mobile Development, Game Development…
For us at AWS Premium Support, that means IoT, Lambda, Mobile Hub, Lumberyard. These are some of the services that we help our customers use to their maximum potential.
Members of the AWS Support team, are at the forefront of Cloud technologies, interacting with the full breadth of AWS services. They are surrounded by people that are smart, fanatical about cloud computing, and believe that world class support is critical to customer success.
AWS Support provides technical support to a wide range of customers as they build mission-critical applications on top of AWS services. The team is globally distributed, working under a follow-the-sun model and is growing rapidly.
We will come to Egypt in March to hold last round interviews. This role is based in Dublin, Ireland.
Amazon was recently voted #5 most admired company in the US, #1 most innovative, and #1 in Customer Service. Amazon’s technology business has a history and tradition of leading the world in Web-related technologies and services. Now, with Amazon Web Services (AWS) you have the chance to help individuals and businesses take their computing infrastructures and applications into the Cloud.
Are you ready to make a difference and help our customers to make the most of AWS Developer and Mobile services? If reading this has ignited the passion for tech and cloud in you, read on:
Every day will bring new and exciting challenges on the job while you:
· Learn and use groundbreaking technologies
· Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs
· Interact with leading technologists around the world
- Work directly with Amazon Web Service architects to help reproduce and resolve customer issues
- Leverage your experience to provide feedback to internal AWS teams on how to improve our services
- Drive customer communication during critical events
