Here are our current job openings. Please view the details for more information, and apply from that page if you are interested.
Use the criteria below to search within our open positions. Make multiple selections by pressing the Ctrl key (or Command key if using a Mac) and clicking your choice.
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At Amazon we believe that every day is still day one. A day to take a first step. A day to look forwards to new challenges. And today is that day for you. It’s your day to be part of something great. A day to make your ideas come to life. And your day to join a company that redefines itself every day. That’s the energy and passion behind Amazon.
The successful candidate will play a critical role in the provision of a full resourcing service to our Amazon Web Services businesses in EMEA ensuring that candidates are recruited in a timely, efficient and cost-effective manner that meets the ongoing needs of a rapidly growing business. Responsibilities include building attraction strategies, interview process management, offer management and building and maintaining relations within the hiring community.
You will love this job if you are someone:
- Who enjoys partnering with hiring managers to build effective sourcing, assessment, and closing approaches.
- Who wants to build and own an end to end regional recruitment strategy.
- Who knows recruiting is hard, but has a passion and energy for innovative thinking and driving big ideas.
- Who can take big projects, break them down into manageable pieces, and deliver results.
- Who loves to provide an excellent service to candidates and the hiring community.
- Who challenges the status quo and approaches every day as if it was “day one”.
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Amazon is looking to hire an experienced and highly motivated Data Center Technician to provide local and remote on support for its Edge & PoP (Point of Presence) locations within the EMEA region.
About You:
You are someone who is highly autonomous, very detail oriented and possesses strong written & verbal communication skill? Can you be a mentor to other team members with less experience than you? In addition to build-outs and PoP deployments, you will be required to travel between Edge sites conducting routine audits and service assessments. You will also be required to provide remote support to internal teams during scheduled maintenance, operational and service impacting issues.
You will be expected to manage your time on site and coordinate materials and labour with external vendors to ensure that internal standards are met in the most cost-efficient way possible.
You will have experience building relationships with internal and external customers along with innovating effective solutions to meet technical issues & problems as they arise.
You will have previous hands on technical troubleshooting experience and a proven track record for solving complex problems. You will be expected to create and maintain project build documentation.
Most of all you will also have a passion for technology along with a desire to be the best at your job every day!
About the Role:
As a Data Center Technician in Amazon, you will get to help build and maintain a Cloud Computing Infrastructure across a number of local and remote locations within the EMEA region.
The role involves some periods working independently from your team and requires the ability to drive change while maintaining excellent communications.
Your day job will include (but not limited to):
· Triaging and repairing data center & network hardware.
· Troubleshooting network installations & configurations.
· Installing and expanding network & data center infrastructure.
· Resolving data center facility issues.
· Coordinating remote hands & eyes support for any site issues.
· Actively participate in small to mid-size projects to build new or expand Edge data centers.
· Think proactively while working within project teams to prevent support issues before they are realized.
· Building relationships with remote facilities to ensure swift response times to events.
· Drive the team to improve operational efficiency through the identification and development of SLAs, metrics, monitors, procedures, tools, and documentation.
· Produce reports to management on metrics and project status.
About Us:
"Work Hard. Have Fun. Make History". This is Amazon’s motto and it is followed every day. Mid 2013, AWS S3 web service accepted its 2 trillionth object. The service is regularly peaking at over 1.1 million requests per second. Amazon thinks this is really cool and wants to expand its cloud to meet customers’ continued needs.
Amazon is one of the most customer centric companies in the world and will stop at nothing to meet its customers’ demands. Amazon has proven this business model a success for many years and is always on the lookout for like minded individuals to take it to the next level.
Amazon is expanding at unseen rates, more than doubling its worldwide CloudFront co-location data centers in the last 12 months, and expecting to exceed that amount again in the coming 12 months.
Amazon is building some of the largest distributed systems in the world, and needs smart people to help plan and put the pieces together. Amazon is obsessed with Operational Excellence and strive to improve everything done. The team wants you to progress your career, so will give you the tools to focus on your next desired role and then help you reach it, this is part of Amazon’s ethos.
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Software Development Engineer - Amazon DynamoDB
Are you interested in building and operating some of the largest distributed systems in the world? Do you want to revolutionize the way people manage and query huge amounts of data?
In AWS DynamoDB, our mission is to provide customers with best in class cloud data services to store, query and analyze the enormous datasets that their businesses generate. We build distributed storage, index and query systems that are scalable, fault-tolerant, low cost, and easy to manage and use. These are exciting times – we are building out an elite team of developers in Dublin working on ambitious initiatives to keep pace with global demand for DynamoDB. Check out (https://www.youtube.com/watch?v=fhnAvn2YxZA) for one example on how DynamoDB helps its customers scale their database needs.
We’re looking for developers with expertise, ambition and passion in solving difficult problems in distributed systems, high performance storage systems, and database internals – experience with parallel query processing, distributed caching, or transaction processing are all big pluses. If this is you, AWS is a unique place where you can design and build innovative technologies in a very large distributed computing environment and help lead fundamental changes in the industry.
Position Responsibilities:
• Drive the architecture and technology roadmap and execution for key DynamoDB services
• Definition of functional and technical feature epics and user stories, translation into detailed solution architecture
• Code and test system components, lead code and design reviews
• Deliver and operate highly available, scalable low latency services in production
• Be responsible for overall system architecture, scalability, reliability, and performance
• Mentor other engineers, define the technical culture, and help grow the team
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Are you interested in leading an elite team of developers building and operating some of the largest distributed systems in the world? Do you want to revolutionize the way people manage and query huge amounts of data? Do you want to own service delivery end-to-end?
In AWS DynamoDB, our mission is to provide customers with best in class cloud data services to store, query and analyze the enormous datasets that their businesses generate. We build distributed storage, index and query systems that are scalable, fault-tolerant, low cost, and easy to manage and use at scale. These are exciting times – we are building out an elite team in Dublin working on an ambitious set of new initiatives to keep pace with demand for DynamoDB. Check out this video (https://www.youtube.com/watch?v=fhnAvn2YxZA) for one example on how DynamoDB helps its customers scale their database needs.
This is an opportunity to pave the path for a new generation of database systems, to grow as a technology leader, and to work with some really smart people. The ideal candidate will look like this….
Be great fun to work with. Our company credo is “Work hard. Have fun. Make history”. The right candidate will be smart, ambitious, love what they do and instinctively know how to make work fun.
Enjoy being a really great people manager. Building, motivating and mentoring a world-class systems & software engineering team is the most important part of this role. You should have a proven track record in recruiting and retaining top talent and excel in day-to-day people and performance management tasks.
Have strong Agile product management and delivery experience. The successful candidate will create and implement product roadmaps for the team using Agile methodologies. This will include helping innovate and invent new value-add services layered on top of our existing services. You will need excellent technical project management skills to deliver product roadmap items as well as other cross-team projects.
Have a strong engineering background with an understanding of OO Design and Database Technologies, network and OS expertise is a plus The ideal candidate will have past experience working as a senior software development engineer. You will enjoy keeping your technical skills reasonably current, to the point that you can still contribute to architecture discussions. You regularly take part in deep-dive troubleshooting exercises and drive technical post-mortem discussions to identify the root cause of complex issues.
Have strong operational experience. The candidate must have a track record operating highly available fault tolerant systems.
Know how to run a tight, lean, efficient operation. The right candidate will want to measure everything and be very data driven. He/she will excel at using metrics, monitoring and alarming to measure and improve the operational processes and performance of their team. The candidate must be comfortable operating in a fast moving, dynamic environment.
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Do you like to solve complex technical problems? Do you want to find the next big thing in technology and empower partners to take full advantage of the cloud? Do you have a passion for globally scaling partner development programs? Then come help us make history!
This is the right role for someone who has experience in Operations, DevOps or software engineering, but wants to focus on building, advising, and teaching our partner community through scalable and programmatic interactions. This role serves as the technical face of AWS to the emerging partner community (startup through enterprise). Passion for new and progressive technology is an absolute requirement for this position. Technical breadth is crucial this role, as it spans a large area from distributed systems, CI/CD, database design, automation, storage, networking and just about everything in-between.
In this role you will have the opportunity to work directly with AWS engineering teams to advise on their roadmap, assist with architecture design, guide their implementation and help promote their offerings. We also work hard to get the word out about the cool things our partners are doing with AWS. To do this at scale, we focus on writing technical papers, producing code samples, writing blog posts, conducting webinars and speaking at technical conferences. Your broad responsibilities will include owning the technical engagement with AWS emerging technology and system integrator partners, as well as managing technical enablement of our internal Partner Development teams.
The ideal candidate will possess deep technical skills in software architecture, continuous deployment, automation, and operations. Strong communication skills are important in this role and the ability to authentically speak to technical audiences is important.
Having fun is an important part of our approach. We're here because we love what we do, and we come to work ready to have fun changing the world.
Roles & Responsibilities:
- Support high scale partner development business team
- Advise partners on opportunities to grow their business in the cloud
- Provide architectural guidance on cloud-ifying partner offerings
- Capture and share feedback from field with internal engineering teams
- Write technical white papers, blog posts, produce artifacts and provide specific technical guidance
- Provide guidance to partner engineering teams
- Promote partners internally and externally with webinars and speaking opportunities
- Turn big ideas into products and services, and help influence the direction of AWS
Please be aware that the role is to be based in Madrid. AWS will support the relocation of a successful candidate.
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Job Description – Logistics Specialist
Be a part of operating the world’s largest cloud computing infrastructure. Amazon Web Services is seeking bright, motivated, hardworking individuals to fill Datacenter Logistics Specialist positions. The ideal candidate possesses a strong work ethic, attention to detail, the ability to meet deadlines, and a commitment to Safety & Operational Excellence.
Logistics Specialists monitor inventory levels to ensure that proper stock levels are maintained to support build and repair activities. They receive parts, maintain inventory, and check-out parts as needed to Datacenter Technicians and Engineers. They will also be responsible for loading and unloading shipments and transporting parts between different locations. This position involves frequent lifting of materials and products. Logistics Specialists will be required to keep precise records of all commodities going in and out of company. They must also maintain the cleanliness, organization, and safety of all workspaces. They must be available to work shift work.
The ideal candidate will have experience working in a warehouse or distribution environment, as well as experience and knowledge of reverse logistics processes. Experience handling vendor relationships is helpful.
Physical / Environmental Demands
· Requires standing, sitting, and walking for prolonged periods of time.
· Typically work is in a warehouse environment where the noise level is moderate to loud.
· May also work is in a data center environment where the noise level is loud.
· Occasionally assist in loading and unloading shipments.
· Occasionally exposed to extreme cold or hot weather
Work Environment
· Work with and/or around moving mechanical parts
· Noise level varies and can be loud
· Temperature between 60 and 90 degrees, and will occasionally exceed 90 degrees
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Cluster Security Manager
Amazon Web Services (AWS) is looking to hire a highly motivated, best-in-class Cluster Security Manager to manage the physical security at our data centers.
You will be responsible for managing the on-site operational physical security of our Data Centers and will have a thorough knowledge of access control systems and process, guard force management, contract management, vendor management, risk assessment & management, reporting security metrics, security audits and incident reporting.
You will also understand and maintain compliance requirements with regional, EU and US government standards such as (SOC1, SOC2 and ISO27001). You will also be responsible for the implementation of new processes and adherence to existing Amazon policy and procedure relating to security guarding, media security, CCTV monitoring and the protection of customer data. You will also be required to work closely with other Amazon teams to deliver tight project schedules on time and within budget. You will be required to communicate status updates and ensure adherence to tight schedules and deadlines.
You will possess exceptional people management skills and will build relationships with internal and external partners to maintain and enhance the security and safety of Amazon. You will coordinate physical security (security services, access control and CCTV systems, site surveys), investigations, risk/threat assessments. You will supervise employees and contractors performing specific security and safety objectives and monitor vendor performance and expenses.
You will be required to manage the daily operations of the vendors providing services, training and risk assessment; conduct investigations of Code of Conduct and other violations as needed. Collaborate with other teams within Amazon (DC Engineering, DC Operations, etc.) and outside of Amazon (Vendors, Emergency Services, etc.) as they relate to daily operations. Develop security plans for on-site special events and other unique security situations to assure proper access control and evacuation procedures are followed. Perform data analysis and create benchmarking to support risk assessments and threat identification. Partner with Data Center Engineering and other Amazon business units to identify safety and security deficiencies, and develop customized policies and procedures to gain compliance with regulations internal and external to Amazon.As part of a global team in this space you will also be required to work with peers in other geographic regions and travel as required by Amazon.
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Amazon Web Service (AWS) operates 53 Availability Zones (AZs) within 18 geographic Regions around the world, with announced plans for 12 more AZs and four more Regions, making AWS one of the fastest growing enterprise tech companies ever. Amazon’s AWS Data Centers (DC) are a major component of worldwide cloud-computing infrastructure and are industry leading examples of critical facilities.
Architects and Engineers in AWS work to design resilient, cost effective DC facilities. We are responsible for achieving a world class uptime for our customers and drive to develop a fleet of buildings emphasizing security, safety, efficiency, and cost effectiveness, while finding new ways to meet AWS’s growing demand. We justify and communicate the technical decisions we make to AWS leadership and work hard to drive continuous advancements in our designs. As an Architect/Engineer at AWS you will have the opportunity to impact changes in our current design, as well as establish design procedures and protocols for future systems.
The Architectural, Civil, and Structural (ACS) Design Team is responsible for the building/structure design of all Amazon DCs world-wide. The ACS Team is seeking a Structural Engineer to become part of our global ACS team. As a Structural Engineer at AWS you will be part of a highly creative and efficient design team comprised of Architects, Engineers and Designers tasked with solving problems and challenging the status quo. As a subject matter expert, you will have a direct impact on the design of prototypical DC facilities, provide technical guidance to team members, solve large scale implementation issues, and build a strong understanding of international architectural/structural design requirements.
Responsibilities
The Structural Engineer will be responsible for the following:
- Work with the other design and engineering professionals on concepts and build projects.
- Create, review and release data center Architecture designs.
- Manage the portfolio of data center designs and features.
- Development and maintenance of ACS Basis of Design, prototype design, and template specifications for structural systems.
- Serve as a technical advisor for AWS DC design projects including; review of foundation and structural systems, evaluating superstructure design options, and assessing structural calculation assumptions.
- Create, review and release architectural/civil/structural design RFPs.
- Manage our external architectural/civil/structural design consultants.
- Coordinate with internal and external MEP design engineers.
- Lead initiatives aimed at improving cost, quality, schedule, and consistency.
- Work on multiple data center build and capital improvement projects simultaneously.
- Travel for site assessments, consultant selection activities, internal design meetings, construction review, interface with AHJs, design consultants, quantity surveyors, and building owners.
- Anticipated travel not to exceed 25%.
- Experience completing designs and calculations for auxiliary framing systems used to support cable tray, conduit, ductwork, etc.
- Demonstrated ability to evaluate the constructability of new technologies, and determine construction methods of data center equipment and facilities.
- Perform and present business case analysis.
- Solid working proficient with AutoCAD, Revit, Bluebeam, and MS Office Suite.
- Motivated, dependable and capable of working with limited oversight.
- Ability and willingness to think outside of the box to find innovative solutions prior to and during the construction process to reduce costs without negative impacts on quality or reliability.
- Proficiency in building codes, regulations, and standard including IBC and ASCE.
- Excellent communication skills, attention to detail, maintain high quality standards.
- Ability to effectively communicate design standards to internal and external project partners.
- Ability to manage multiple fast paced projects simultaneously.
- Ability to travel internationally
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Amazon Web Services (AWS) is a dynamic, growing business unit within Amazon.com that provides a broad set of infrastructure services including computing power, storage options, networking and databases available on demand. We are the leader in cloud computing and our pioneers are embracing innovation, building the future, and making history!
We are currently seeking a creative, results-driven, and forward-thinking sourcing and procurement professional to join our Services Procurement and Supplier Development team. This is a new role that will focus on identifying and onboarding construction and maintenance, repair, & operations (MRO) suppliers in emerging regions where we have a limited or non-existent supplier base. You will be charged with creating new region sourcing plans and then quickly delivering results that enable internal teams to meet aggressive schedules. It will be critical that you identify new ways to forge partnerships with new suppliers, evaluate suppliers' performance against clearly defined metrics, and balance priorities of, both, Amazon and our suppliers to achieve mutually beneficial outcomes. The ideal candidate thrives in a fast-paced, dynamic environment and can effectively manage multiple ongoing projects.
As a new region sourcing specialist, you must embrace Amazon's leadership principles and model the team’s mission, which is to be laser focused on the needs of customers, empowering them so they can have a more significant impact in their roles. The team serves the best interest of Amazon by engaging in ethical, transparent and professional transactions and takes ownership of services procurement functions to increase high quality competition, promote supplier diversity, and elevate supplier performance. Responsibilities include but are not limited to the following:
* Identifying viable construction and MRO suppliers in new regions through customer & business partner collaboration and market research.
* Negotiating contract terms with new suppliers, and creating mechanisms to help them understand Amazon's business requirements.
* Establishing new region supplier sourcing strategies and timelines that address specifics of each region including local language, ease of doing business with suppliers in-market, existing supplier availability, etc., and then acting as a project manager to drive the strategies to completion.
* Managing the supplier selection process includes leading all aspects of RFPs and RFQs (competitive bidding).
* Communicating frequently and professionally with internal customers and stakeholders on the status of sourcing and procurement activities for new regions.
* Developing and leading supplier- and customer-focused trainings that enable them to partner more closely with your business unit.
* Establishing key internal metrics and utilizing them to monitor and improve personal performance against business objectives and to make informed business decisions
* Driving process improvement initiatives that positively impact customers, stakeholders, and the team.
* Creating procedures and tools and simplifying those that already exist.
Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.
*Please note that this role requires upwards of 25% international travel
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The International Quality for devices team focuses on expanding devices’s capabilities on a global scale. We take on the unique challenge of understanding the nuances of how devices enabled devices can serve customers’ needs in different cultures and locations. If you are interested in shaping the future of devices for customers around the world, come and join our team.
The Role:
QA Engineers test code at the user level, both manually and with automated tools. Our QA Engineers use black box, gray box, and white box testing techniques; they are able to understand software internals, debug problems using log files, and write automated tests and/or user-level test automation tools. Software QA Engineers work with Software Development Engineers to understand features and technical implementation. Software QA Engineers also work with groups such as Product Management, User Experience Design, and Customer Support to understand customer usage models and develop test plans and test suites that approximate real-world environments and regression tests. Software QA Engineers are also responsible for driving the software development process toward quality-centric methodologies.
Responsibilities:
- Collaborate on test case creation for new Amazon digital devices with focus on IP, Wi-Fi, 3G/LTE and BT technologies
- Design and Execute cases all over the world and provide detailed status reports
- Investigate and troubleshoot technical issues and consult with Dev teams to engineer solutions and fixes. Collect and analyse many different types of log files using several different recording tools.
- Provide detailed status reports for management and executives
- Identify process improvement needs and develop solutions and procedures, including the use of programming and scripting automation, to improve test efficiency
- Collect and review user experience-based metrics to find engineering defects in software and then devise solutions
- Provide support to customer service when customer complaints require engineering consultation (primarily in the area of radio connectivity)
- Travel within the EMEA and in foreign countries and test for multiple days. (up to 50% travel could be required)
- Work as an individual contributor but also as a Test Lead for large-scale global test projects
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The AWS Relational Database Service (RDS) is one of the fastest-growing AWS businesses, providing super-simple provisioning and management for databases in the cloud. Customers can set up a new database with just a few clicks, and complex administrative tasks like scaling, fail-over, and monitoring are all handled in an automated fashion by our control systems. Operating such a large-scale system comes with the challenge of building sophisticated and reliable control systems automations and management tools that allow us to provide improved control, visibility and predictability.
The RDS Operations team are looking for a talented, passionate and inquisitive Systems Development Manager with experience managing highly distributed systems at scale.
The ideal candidate will look like this….
Be great fun to work with. Our company credo is “Work hard. Have fun. Make history”. The right candidate will love what they do and instinctively know how to make work fun.
Enjoy being a really great people manager. Building, motivating and mentoring a world-class systems & software engineering team is the most important part of this role. You should have a proven track record in recruiting and retaining top talent and excel in day-to-day people and performance management tasks.
Know how to run a tight, lean, efficient operation. You will be integral to carrying out incident management and driving operational excellence. The right candidate will want to measure everything and be very data driven. He/she will excel at using metrics, monitoring and alarming to measure and improve the operational processes, tooling and performance of their team and the RDS team as a whole.
Have a strong understanding of Software Development, Linux & Networking Technologies. The ideal candidate will have past experience working as a systems or software development engineer and a strong level of knowledge in Linux. You will enjoy keeping your technical skills reasonably current, to the point that you can still contribute to architecture discussions. You regularly take part in deep-dive troubleshooting exercises and drive technical post-mortem discussions to identify the root cause of complex issues.
Have strong project & product management experience. The successful candidate will create product roadmaps for the team. This will include helping innovate and invent new solutions to manage our systems at scale. You will need excellent technical project management skills to deliver product roadmap items as well as other cross-team projects. Experience with Agile methodologies is an advantage.
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The International Quality for Alexa team focuses on expanding Alexa’s capabilities on a global scale. We take on the unique challenge of understanding the nuances of how Alexa enabled devices can serve customers’ needs in different cultures and locations. If you are interested in shaping the future of Alexa for customers around the world, come and join our team.
The Role:
QA Engineers test code at the user level, both manually and with automated tools. Our QA Engineers use black box, gray box, and white box testing techniques; they are able to understand software internals, debug problems using log files, and write automated tests and/or user-level test automation tools. Software QA Engineers work with Software Development Engineers to understand features and technical implementation. Software QA Engineers also work with groups such as Product Management, User Experience Design, and Customer Support to understand customer usage models and develop test plans and test suites that approximate real-world environments and regression tests. Software QA Engineers are also responsible for driving the software development process toward quality-centric methodologies.
We are looking for QA Engineer Italian speaking
Responsibilities:
- Evaluate device functionality and create test strategies and test cases to assess device quality for multiple regions.
- Will work with a team of quality engineering professions to ensure the highest quality product delivery against defined milestones
- Provide detailed status reports for a wide range of stakeholders
- Bug triage and defect tracking
- Test execution and automation
- Communication with a wide range of stakeholders (users, other technical teams and management) to collect requirements, evaluate alternatives and develop processes and/or tools as needed to support the organization.
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Amazon is a world leader in Web-related technologies and services. Now, with Amazon Web Services (AWS) it is at the forefront of Cloud technologies, helping individuals and businesses take their computing infrastructure and applications into “the Cloud”.
AWS Support provides global technical support to a wide range of external customers as they build mission-critical applications on top of AWS services such as Amazon S3 and Amazon EC2. We have a team of talented engineers located in a number of global locations.
As a member of the AWS Cloud Support team, you will be at the forefront of this transformational technology with interactions with leading companies in this space and engineers within Amazon developing the capability. You will be surrounded by people that are passionate about cloud computing, and believe that world class support is critical to customer success. AWS Cloud Support provides technical support to a global list of customers that are building mission-critical applications on top of AWS services.
Overview
We are seeking people with strong customer obsession and technical skills at all levels of seniority and technology depth. If you fit the description, you might be the person we are looking for! However, if you are not sure this is the role for you, don’t dismiss it just contact us and ask, we are more than happy to give you more information and make sure you feel comfortable in applying for the role.
Every day will bring new and exciting challenges on the job while you:
- Learn and use groundbreaking technologies
- Apply advanced monitoring and troubleshooting techniques to provide unique solutions to our customers' individual needs
- Interact with leading IT companies around the world
- Work directly with Amazon Web Service engineers to help reproduce and resolve customer issues
- Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services
- Drive customer communication during critical events
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Have you ever imagined how Amazon manages 1000s of network devices, millions of network events? If you want to learn and build a self healing network, then this is the place to be!
Who are we?
We are called Network Remediation Services. This team offers a unique opportunity to work at the heart of AWS Networking and become an expert in automating our massive network. The engineers within our team are instrumental in allowing us drive the stability and sustainability of our next-generation networks and to discover innovative ways to automate and scale our network as we expand globally. The team today owns platforms which automates the operation of network once it goes into production. Our vision is to create a self healing network not requiring human intervention. We auto-remediate majority of network events, significantly lowering the ops burden for network engineers, while reducing the outage minutes of the network. Our platform requires high-availability, high scalability and operational excellence, all while enabling the network to scale effortlessly without human involvement in network operational events.
Our team faces technical challenges such as: how do we mitigate a critical problem before it manifests as an impairment to our customers? How we detect trends in network incidents and how do we prevent them? What would it take to achieve 100% uptime for AWS Networking?
This role is for experienced Software Development Engineers who are hungry for solving complex problems; your role will be to technically lead the organization and identify areas that the group should be focusing on. You will be responsible of technically reviewing software design documentation and providing suggestions to more junior engineers how to proceed. You will work hand-in-hand with Network Engineering teams and Network Operations to automate and invent new ways of operating Amazon's Next-Generation Network. You will work with a group of technologists across the company, leveraging AWS technologies such as DynamoDB.
If this excites you, this job is for you!
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As an Account Manager in our Pioneering Public Sector team, you will have the exciting opportunity to help support the growth and shape the future of a group of cloud technologies at Amazon Web Services.
You will be responsible for supporting and managing a dedicated Public Sector Mid-Market Territory by identifying demand for the AWS services in both new and existing accounts in MENA (Middle East and North Africa).
Your goal will be to support the AWS business in the public sector by managing inbound leads, conducting outbound calls, opportunity discovery and pipeline maturation and closing.
This position is based in Dublin and we support relocation where required.
Responsibilities
- Manage key customer relationships, prospecting, and pipeline for your assigned territory
- New customer planning by cold calling
- Up and cross management on existing customer base
- Collaborate with Channel, Marketing, Business Development and other functions on key initiatives in assigned territory
- Present regular and accurate reports for management for review
- Provide feedback and suggestions for program improvement on a regular basis
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The Amazon Web Services (AWS) Data Center Operations Security Team is seeking a highly talented and motivated Security Systems Installation Manager to join our team. The team is responsible for the design and installation of security systems equipment including, but not limited to, Access Control/Intrusion Detection and CCTV Surveillance systems.
You will also be responsible for the continuous review of existing standards and to stay abreast of developments in new technology that will enhance the physical security footing of AWS data centers and collocations. You will work directly with the Cluster Security Managers (CSM’s), the Ops Team and customers, both internal and external to translate their requirements into physical security systems design and implementation. Your work will include supporting the construction and deployment of physical security packages for all AWS data centers and collocations in EU region. You will also work closely with contractors and vendors to ensure that all security standards are met during the construction phase of the facilities.
The ideal candidate for the role will be willing and able to work in all disciplines, at all levels; from system design and layout, construction and implementation and oversee system maintenance and upgrades over the life of the project. You will have an in depth knowledge of security technology, be innovative, highly organized and know how to deliver results on time and on budget.
Roles and Responsibilities
· Installation of approved physical security system hardware, that includes access control devices, intrusion detection devices, and other components of datacenter physical security systems
· Design of a physical security system for datacenter expansion projects, subject to CSM and RSM approval for implementation.
· Preparation of security design documentation and bills of material for expansion projects for the purposes of pricing by approved vendors. Review and quality assurance of vendor quotes along with the CSM and RSM. Submission of complete and accurate vendor quote packages to the Infrastructure Technical Project Manager for inclusion in expansion project CARs.
· Project management of security system installation vendors in support of datacenter expansion projects.
· Representative for physical security system acceptance, sign-off, and operational readiness validation in conjunction with the CSM and RSM
· Indexing and archiving of project close-out documentation.
· Reporting performance metrics such as physical security system installation vendor service delivery performance and device performance as required
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As an Account Manager in our Pioneering Public Sector team, you will have the exciting opportunity to help support the growth and shape the future of a group of cloud technologies at Amazon Web Services..
You will be responsible for supporting and managing a dedicated Public Sector Mid-Market Territory by identifying demand for the AWS services in both new and existing National Security accounts across the UK and Ireland.
Your goal will be to support the AWS business in the public sector by managing inbound leads, conducting outbound calls, opportunity discovery and pipeline maturation and closing.
This position is based in Dublin and we support relocation where required.
Responsibilities
- Manage key customer relationships, prospecting, and pipeline for your assigned territory
- New customer planning by cold calling
- Up and cross management on existing customer base
- Collaborate with Channel, Marketing, Business Development and other functions on key initiatives in assigned territory
- Work closely together with the in-country Account Managers
- Present regular and accurate reports for management for review
- Provide feedback and suggestions for program improvement on a regular basis
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About Us
Working with Amazon People Tech connects you to the heart of Amazon - it's employees. From hire to retire we are responsible for the employee experience and for re-imagining what this might be. We directly shape the future growth of Amazon and the impact of our work can be seen all around us.
Do you?
Do you find building new products from the ground up exciting? Do you like working with new technologies and finding solutions to complex problems? People Technology is looking for Software Development Engineers who enjoy working in a green field environment building large-scale applications using a service oriented architecture.
What you will do
You will build products for Amazon's core asset - it's employees and you will revolutionize their user experience. You will use highly scalable AWS technologies such as Lambda, EMR, DynamoDB, S3, Kinesis, ECS and many others to do this. These products will serve hundreds of thousands of active users and deliver data-driven insights about the Amazon employee life cycle.
About the Role
As a Software Development Engineer, you will be responsible for building new products for our employees to enhance their experience. Amazon is the market leader in cloud services and You will get to work with this incredible platform while sitting across the room from people who build it. You will develop software to meet complex data security needs, build different data access services and develop new and innovative ideas that benefit the Amazon world.
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Amazon has built a reputation for excellence with recent examples of being named #1 in customer service, #1 most trusted, and #2 most innovative. Amazon Web Services (AWS) is carrying on that tradition while leading the world in Cloud technologies. As a member of the AWS Premium Support team you will be at the forefront of this transformational technology assisting a global list of companies that are taking advantage of a growing set of services and features to run their mission-critical applications. You will work with leading companies in this space and directly with the engineering teams within Amazon developing these new capabilities.
The AWS Premium Support team is seeking an experienced Workforce Analyst to provide world class support to our AWS support sites operations team. This role will be responsible for building relationships with a site’s leadership teams and helping them execute on a staffing plan for highly complex engineering teams that provide 24/7 supports for 70+ services within AWS.
Key Expectations of the AWS Workforce Analyst include:
o Supports the site management team by optimizing the staffing requirements that fit site’s needs
- Creates weekly level capacity plan for a site and resolves the differences of this plan to the monthly plan provided by the global capacity planning team
- Creates mitigation plans for capacity risks or gaps by managing dependencies across multiple operating units
- Coordinates with local site operations and the global capacity planning team to analyze historical data and forecast demand for that site
- Manages the analyses of daily, weekly, and monthly reporting of site performance via Key Performance Indicators (e.g., service level)
- Builds a strong relationship with the site operations team to help ensure proper execution of the capacity plan as well as provides general education regarding to the best workflow management practices
- Provides the optimal workforce and capacity planning solutions for the upcoming initiatives and new service launches at that site
o Be actively engaged with our queue and routing mechanisms to make proactive changes for long term trends, as well as real time adjustments for events that occur
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Amazon is looking for a Senior Software Development Engineer that can pioneer the next wave of safety and automation scaling of Amazon's growing network in an agile and an easy manner. Amazon's network is growing at an unprecedented pace. Availability of the network for our customers is absolutely critical, and this requires that we drive changes within the network quickly and safely via automation. Keeping pace with the network growth demands that scaling activities – from provisioning, cabling, validation, and integration into the network – require little human involvement.
To drive network change quickly, safely, and effortlessly, we view the network as software and network change as continuous integration (CI) and continuous deployment (CD) of software updates into the network. We are developing the AWS network CI that enables humans to describe the intent of network design and a workflow that integrates those changes with automated testing before release into the network. Network CD takes released changes and continuously deploys them into network.
In this role, you will play a major role in defining software development activities that help faster and safer network deployments working closely with our customers - the network engineers. You will not only transform old processes and tools into new ones, but also lead the user experience initiatives across these tools - transforming console based access tools into more user friendly UI based products. Additionally, you will be closely engaged with some of the most senior leadership team within Amazon's AWS division - working closely with them to define new design patterns that help agility.
- You will raise the bar on quality of services that manage the network and have global responsibility for your software
- Develop new and transform existing services that can scale seamlessly and solve critical business growth needs
- Work closely with a wide variety of engineers - locally and globally - across the entire software stack
- You make a choice of the technology you want to use, design patterns and the design methodology you want to adopt
- You interact with a plethora of customers, yet design software in a way that isn't custom fitted to specific customer needs
- You work closely with customers to identify key pain areas and transform those into an improved user experience.
- You not write code on existing services, you develop, own, launch and maintain your new services
- You enjoy working in a flexible, fast paced environment
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SR. Manager, Data Center Construction - EMEA
The Senior Manager of Construction - EMEA is a strategically significant role in the EMEA and Global Construction team. You will be responsible for directly leading, mentoring, and coaching skilled Construction Managers and managing a regional construction program delivering industry leading data centre capacity to support Amazon’s growth in the Europe, Middle East and Africa. This position in based in Dublin, Ireland.
Our data centere are industry-leading examples of energy efficient, cost effective designs. The Data Center Construction team is responsible for the construction management of all disciplines including civil, electrical, mechanical, controls, and architectural aspects related to the construction of the data centre. The Senior Manager of Construction will also be used as a resource in their specific discipline and support the wider team delivering efficient and sophisticated electrical and mechanical systems.
At Amazon, we are diverse, driven, and creative team of engineers and leaders working daily to develop and construct data centres that are changing the face of data facilities for our Customers.
The Senior Manager of Construction will be responsible for:
- Hire and develop new Construction Managers. Coach, mentor, and lead a large Construction Management team.
- Strategic and tactical management of construction capacity delivery within the EMEA region.
- Communicate and provide guidance to Finance during the development and execution of capital budgets.
- Coordinate with various teams supporting the data centre development and launch.
- Develop and manage metrics quantifying performance within their region.
- Coordinate with business development on land and facility acquisition
- Oversight of the contractor's safety and quality control program.
In addition this individual must possess the following abilities:
- Ability to lead, motivate, and train team members.
- Ability to dive into technical construction details.
- Ability and willingness to think creatively and build innovative solutions to reduce cost and duration with no impact on quality and reliability.
- Ability to perform complex business case analysis to justify the project scope and present the justification to management in a high-level review.
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At Amazon Web Services (AWS), we are the public cloud. AWS commands a majority of the world's public cloud traffic, serving over 1 million customers, and this volume is growing exponentially every day. Our team provides the data persistence platform that AWS is built upon.
At Amazon/AWS, we take databases to their limits. Due to our scale, we see issues that no other RDBMS customers see. We are creatively and disruptively solving some of the most complex database problems related to immense growth, scaling, leveraging the cloud, extremely high performance and high availability requirements. Do these types of challenges excite you? if so ....
AWS Database Services is currently looking for a talented Oracle database administrator/engineer with 5+ years of experience for its Seattle office. The DBA will perform administration and engineering for multiple production databases. The ideal candidate will be responsible for fast-paced complex distributed database environments supporting primarily OLTP on a UNIX/Linux platform. Successful candidates will have the ability to rapidly troubleshoot complex technical problems under pressure.
- Test, validate and implement performance and resource optimization improvements in consultation with AWS development Teams
- Maintain development and production database environments
- Monitor and maintain database security and database software
- Database & Application( SQL & PL/SQL ) performance tuning
- Backup and recovery (RMAN and traditional)
- Root cause analysis of production-related database issues
- On-call for production databases - daily maintenance, monitoring, problem resolution and internal customer and dev support
- Experience managing servers in large-scale, geographically diverse environments.
Deep knowledge of Oracle and Postgres internals.
Excellent troubleshooting and problem-solving abilities.
Experience with other Data Persistence platforms: RDBMS (Postgres, Oracle, MySQL), NoSQL, Hadoop, Data and Software Migration off/to RDBMS, AWS DBs (RDS, DynamoDB, EMR, Redshift, Aurora, etc.), Data Information Lifecycle Management, Data Security, Big Data ....
Review, design and develop data models in conjunction with the application development teams
Design, develop, and implement Oracle database instances for the development and production environments
Database Engineering
Review, design and develop data models in conjunction with the application development teams
Design, develop, and implement RDBMS database instances for the development and production environments
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Amazon Web Services’ Technical Operations team (TechOps) is Amazon’s central defense against large-scale incidents as well as driving operational excellence across all of Amazon businesses. Our key offering to Amazon is best-in-class Incident Management. Our engineers are front-and-center in driving down event duration through experience in operational excellence, best current practices and incident management tools. We’re looking for engineers who have owned or participated in operational and incident management for at least one large-scale enterprise.
Responsibilities
- Provide critical support, incident response, and management to internal customers across all of Amazon including management of communications and coordination of service owners via conference calls
- Be a technology evangelist and use your deep knowledge to solve business problems
- Reduce mean time to resolution for all incident types
- Update and/or build world class listening systems
- Participate in Agile sprints to evolve business processes and technologies
- Take part in a “follow the sun” rotation split between Seattle, Dublin and Sydney sites, including weekends and holidays
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The AWS Unified Communications Infrastructure team provides globally scaled, high-quality voice and video communications solutions that support hundreds of thousands of Amazonians around the world. Our services touch every element of the business every day: our corporate offices, our customer service teams, fulfillment centers, a diverse development community, and many more.
We are looking for a systems development engineer with a strong foundation in object-oriented programming in a Linux-based enterprise environment. You’ll play a key role in architecting, designing, supporting, and enhancing our AWS-based telecommunications infrastructure. You’ll use and touch a wide range of technologies and systems, including products we’ve built from the ground up as well as commercial software. You’ll help junior engineers develop their skills, and continue to raise the bar and build the future of Amazon.
Who are you?
You have a strong understanding of large scale computing solutions. You have experience in networking and telecommunications. You have experience building large-scale systems in an enterprise environment, and have implemented automated solutions to manage virtualized infrastructure across all of its lifecycle stages.
You view run book instructions as code that just hasn't been written. Quality is foremost on your mind, and test driven development is your starting point. You think about how to manage systems in mass and to auto-remediate configuration drift.
You love digging into new technologies and figuring out how to incorporate what they offer into your infrastructure.
You’re passionate about success. You obsess over how to help your customers do their job, not their computing environment. You understand different people have different needs to be productive, and strive to develop self-service oriented solutions. You have a passion for designing and building cloud-computing systems for a diverse set of customers.
You’re an Amazonian.
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We are currently seeking a Data Center Operations Technician to serve as a technical resource within our mission critical Data Center. The position will help ensure overall availability and reliability to meet or exceed defined service levels of Data Center Engineering Operations. Due to the success of the Amazon’ operations and rapid expansion of Data Centres we are recruiting suitable candidates to operate / maintain these facilities in Ireland. The successful candidates will be expected to have a positive involvement in both the maintenance of facilities and the improvement of efficiencies to help offer Amazon’ customers better value.
Tasks:
- Assist in the operation and maintenance of all electrical, mechanical, and HVAC equipment within the Data Center/Facility. This equipment supports mission-critical servers and must maintain better than 99.999% uptime.
- Assist in maintenance and monitoring of all Data Center systems to include incidents/events, problems, changes, monitoring, problem escalation/notification/resolution and all other aspects of Data Center support.
- Monitor and troubleshoot all mechanical, electrical, HVAC systems, voice/data, chiller systems and generators.
- Provide assistance to contractor or data center engineers to ensure proper operation and maintenance of all facility equipment.
- Provide assistance to contractor or data center engineer to deploy new equipment, such as building racks, cabling, and other tasks as necessary
- Perform site walkthroughs to verify proper operation of Facility Equipment and Monitoring Systems
In addition to acting as a Facilities First Responder to critical events, this individual will also support new data center facilities and existing data center facilities and will demonstrate an ability to Operate with minimal supervision
Competencies:
The successful candidate show be able to demonstrate the following competencies / behaviors:
- An ability to solve problems through root-cause elimination, stepping back to understand the broader context.
- An aptitude for trouble-shooting and problem-solving complex issue
- Ability to maintain service level agreements (SLAs) through the implementation of proactive issue detection and immediate response.
-An ability to follow procedures system documentation and track issues through appropriate entries into a Trouble Ticket system.
-Demonstrate good judgment and instincts in decision making.
- Prioritise appropriately in a complex, fast-paced environment.
- Willingness to take ownership for technical issues brought by the customer base.
-Be capable of actively engaging and working collaboratively with other support teams to drive resolution of problems encountered
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The ideal candidate will be a highly motivated individual who has a strong administration and co-ordination background. The role will be responsible for coordinating training and document control activities, distributing regular communications to our audience and various reporting and administrative tasks related to our Learning Management and Document Control Systems.
The primary responsibilities for the Training & Documentation Co-ordinator include:
- Scheduling and overseeing all internal and external training activities for Infrastructure Operations teams
- Administration of the Learning Management System relating to training scheduling, logistics and learner attendance
- Soliciting relevant content to be included in regular distribution of upstream and downstream communications
- Administration of the Document Management System according to document control best practices; including publishing, permissions and version control
- Preparing of reports to outline training and learner activities and document control status
- Utilizing the Learning Management System to create learner assessments and evaluations to track the effectiveness of learning initiatives
- Documenting of procedures related to administration tasks; and co-ordination of workflow approvals of all controlled documents
- Preparing facilities in advance of instructor learning initiatives and logistical management of instructors and scheduling
- Collaborating effectively with other teams to ensure all training and documentation enquiries are addressed to expectations
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Data Center Operations Chief Engineer (Level 5)
Job Description
Amazon is currently seeking adventurous engineering operations professionals for our mission critical Data Centers in Dublin. Amazon Web Services invites best-in-class engineering professionals to join an elite team to build and maintain one of the world's largest information system infrastructures.
Our Data Center Engineering Team is a committed group that works to maintain the critical physical infrastructure that supports Amazon Web Services across the EMEA region. Specifically, this team works to ensure that the data center's MEP operates at 100% availability while maintaining world-class customer service to the teams and groups within the data centers.
The Data Center Chief Engineer (CE) is responsible for ensuring that all electrical, mechanical, and fire/life safety equipment within the data center is operating at peak efficiency. This involves both planned preventative maintenance of equipment, daily corrective work, and emergency response to emergent issues. The CE serves as an expert technical resource interacting with onsite Engineering Operations Technicians (EOT) and any third party vendors. They are expected to be a singular focal point for all facility operations and to support Amazon within its owned and operated data centers.
Also expected from the CE is the ability to manage large scale impacting projects and new region support from conception to completion. These projects involve large amounts of independent work as well as collaboration with external support groups including engineering, automation, procurement, and finance in both local and global settings. The CE will be tasked with creating and delivering on key milestones, obtaining and tracking quotes for all necessary costs, and documenting project results for future implementation at other facilities. The goals of such projects are for the CE to drive innovation and resiliency while reducing operational costs in the facilities.
The CE directs, trains and supports EOTs in their role of providing hands-on electrical and mechanical equipment troubleshooting and operations. Implementation and execution of site/equipment-specific training exercises is also expected. This equipment includes, but is not limited to, stand-by diesel generators, switchgear, UPSs, PDUs, AHUs, chillers, cooling towers, chemical treatment systems, pumps, motors, VFDs, and building automation systems.
The role will be based in Dublin, flexibility required to travel to sites within Dublin cluster and EU region.
Responsibilities
· Oversee the day-to-day operations and maintenance of mechanical and electrical equipment in data centres.
· Operate independently with limited direct management
· Assist in the design and build out of new facilities
· Act as an escalation point for all facilities-related issues within the data centre region and work OT hours as needed to support site stability.
· Perform root cause analysis of equipment failures
· Troubleshoot and report of facility and data sever-level events within internal SLA
· Create and deploy new standard practices for Engineering Operations Technicians, Chief Engineers, and vendor support teams
· Provide training and guidance to Engineering Operations Technicians and assisting in recruiting efforts for the same
· Ensure all safety procedures are adhered to by vendor and Amazon staff
· Utilize internal Change Management Systems to manage building workflows
· MV/LV Isolation to facilitate MV maintenance
· Provide metric availability reporting on a weekly basis.
· Support all regions in the EMEA
· Communicate complex technical information to a non-technical audience
COMPETENCIES:
The successful candidate must be able to demonstrate the following competencies and behaviours:
· Ability to solve problems at their root, stepping back to understand the broader context.
· Aptitude for troubleshooting and problem solving.
· Ability to maintain SLAs through the implementation of proactive issue detection and immediate response.
· Proven experience of reading SLD's and control schematics.
· Ability to follow support procedures, system documentation, and issue tracking entries into a trouble ticket system.
· Shows good judgment and instincts in decision making.
· Ability to prioritize in complex, fast-paced environment.
· Ability to demonstrate their ability to take ownership of technical issues brought to them by their customer base.
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The DCO Cluster Operations Manager is responsible for one or more Amazon Web Services (AWS) Datacenter Clusters and PoP-scale deployments within Ireland. It is the senior Infrastructure Operations role within the region and has managerial responsibility for safety, security, availability, scaling, and efficiency.
The Infrastructure Operations organizations are composed of four functions: Compute Operations, Engineering Operations, Logistics, and Security.
- Compute operations focuses on the server-level platforms that support both Amazon Retail and Amazon Web Services.
- Engineering Operations focuses the mechanical, electrical, and controls systems that support our datacenter critical environments.
- Logistics Operations executes materials planning and control to support both on-going operations and expansions.
- Security Operations is charged with the physical security of our people, assets, and customer data. The Regional Infrastructure Operations Leader must manage across the disparate functions but also have the ability to dive deep into any given function as needed.
The Regional Infrastructure Operations Manager is a key role in the management team that is operating and scaling the world’s largest cloud computing infrastructure. We encounter interesting, challenging and complex problems every day.
As a technical manager in Amazon you can innovate to solve these issues and help drive operations excellence in all areas of your role. You will have the ability to refine and develop processes to optimize operational excellence in every aspect of your role. You must also have a passion for technology along with a desire to achieve best-in-the-world operational performance.
Responsibilities
- Hiring, managing, and developing the operations management team including compute operations managers, engineering operations managers, logistics operations managers, and security operations managers.
- Attainment of organizational performance goals and objectives relating to safety, security, availability, scaling, and efficiency.
- Planning and executing the Infrastructure Operations component of new AWS datacenter build outs, new colo build-outs, AWS datacenter expansions, and colo expansions, including server hardware install, troubleshooting and repair, security system install, troubleshooting and repair, and related Operations tasks.
- Operation and maintenance of mechanical, electrical, and controls systems for Amazon datacenters to include preventive maintenance, corrective maintenance, and change management.
- Vendor management of colocation datacenter services providers to meet or exceed contracted performance SLA’s.
- Safety, security, and availability incident response, incident management, and incident resolution.
- Continuous improvement of operational processes, procedures, methods, and tools.
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The Infrastructure, Supply Chain, and Procurement (ISCaP) team within Amazon Web Services (AWS) is responsible for sourcing and delivery of all AWS hardware to ensure that Amazon customers have the right capacity, at the right time, at the lowest cost. We are a team of hard-working, highly-motivated, engaged, and responsive professionals who support the core infrastructure of Amazon business. If you want to be a part of a team that has a daily impact on company success, this is a great opportunity for you.
We are looking for a results-oriented individual to support ISCaP sourcing requirements of mission critical equipment for AWS data centers supporting new region launches.
Our Category Sourcing Managers are responsible for developing sourcing strategies and clear action plans to drive the lowest total cost of ownership fueling the exponential growth across our Data Centers as we meet and exceed customer demand. In this role you will lead internal engagements across supply chain, engineering and business organizations while diving deep into the technologies and operations both from a product and supply chain perspective for new regions. You will analyze local requirements involving the industry players – vendors, customers, and technology to develop strategies to reduce cost, minimize risk, protect continuity of supply, and utilize emerging opportunities allowing AWS to meet and exceed its goals.
Responsibilities include:
- Create and execute strategic sourcing projects that will support the teams’ development of an end-to-end sourcing plan for new regions
- Influence suppliers' manufacturing processes, technology decisions, and policies in ways that are mutually beneficial and sustainable for both organizations by leveraging the growth of Amazon's spend
- Negotiate and implement supplier agreements/contracts by working with cross-functional stakeholders and suppliers to reach agreement on contract terms and conditions
- Analyze and determine cost reduction opportunities by leveraging volumes, optimizing the supplier base and reducing total cost of ownership..
- Adaptive to a fast paced, constantly changing environment.
- Lead sourcing engagements and competitive bidding (RFI, RFQ, and RFP).
- Working with our team and business partners to drive the creation and continuous improvement of the ISCaP supply chain.
- Track internal metrics for executing projects and sourcing plans for new region launches.
- Make optimal tradeoffs between schedule, resources, and scope, and apply advanced technical and business knowledge to address major risks, challenges, and obstacles.
- Help develop long-term new region strategies and significantly influences the cross-company project development and delivery processes and standards.
- Keys to success in this role include sound judgment and excellent written/verbal communication skills. The candidate should be able to extract insights from data and be able to communicate clearly appropriate triggers and actions.
- Travel required up to 25%.
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This role is a unique opportunity to work in some of the most cutting edge data centers in the world. Amazon data centers are large-scale high-density centers where you will be working on changing the face of Cloud technology in the region.
A Data Center Technician will work as part of the Operations team whose primary responsibility is the maintenance and upkeep of the data center infrastructure. The candidate may be the primary point of contact for both internal customers (for example: Network Engineers, Systems Engineers, Software Developers, Database Engineers, Technical Operations) and external customers (Hardware Vendors, Contractors, Service Providers among others). The position is full time and shift based, operating on a 24*7 rotation. The ideal candidate is someone with hands-on hardware experience.
Responsibilities:
· Work and meet SLA’s against assigned trouble tickets via a directed workflow
· First line touch point for hardware troubleshooting and technical issues
· Perform regular server hardware repairs(drives, motherboards etc)
· Carry out routine network, server hardware and OS related repairs
· Work with cross-functional teams on a regular basis to complete routine work
· Engage with Smart Hands in EU Regional POPs
· Adhere to security and safety best practices in the data center
· Participate in Data Center power & cooling events
· Participate in team meetings for metric analysis and daily/weekly goals achievement
· Identify and help create documentation for use globally
· Identify and help create process improvements relevant to the data center environment
· Perform server upgrades, rebuilds, scheduled works as required
· Interact with third party vendors & contractors
· Contribute to the development of other team members
