Current Open Positions

Here are our current job openings. Please view the details for more information, and apply from that page if you are interested.

Search Within Open Positions

Use the criteria below to search within our open positions. Make multiple selections by pressing the Ctrl key (or Command key if using a Mac) and clicking your choice.
The system cannot access your location for 1 of 2 reasons:
  1. Permission to access your location has been denied. Please reload the page and allow the browser to access your location information.
  2. Your location information has yet to be received. Please wait a moment then hit [Search] again.
Click column header to sort

Search Results

IE-DUBLIN-Dublin
1 day ago
Amazon was recently voted #5 most admired company in the US, #1 most innovative, and #1 in Customer Service. Amazon’s technology business has a history and tradition of leading the world in Web-related technologies and services. Now, with Amazon Web Services (AWS) you have the chance to help individuals and businesses take their computing infrastructures and applications into the Cloud. As a member of the AWS Support team, you will be at the forefront of Cloud technologies with interactions with the full breadth of AWS services. You will be surrounded by people that are wickedly smart, passionate about cloud computing, and believe that world class support is critical to customer success.

AWS Support provides global technical support to a wide range of external customers as they build mission-critical applications on top of AWS services such as Amazon S3 and Amazon EC2. We have a team of talented Support Engineers located in 8 countries around the world, and are growing rapidly.

We are seeking Support Engineers with a specialty in database technologies.
Job ID
572707
IE-Dublin
3 days ago
At Amazon, we're working to be the most customer-centric company on earth! Amazon is a place where builders can build. We hire the world's brightest minds and offer them an environment in which they can invent and innovate to improve the experience for Amazon customers. If you'd like to help us build a place where you can find and buy anything online, this is the job for you.

Amazon Data Services Ireland is currently seeking an energetic Data Center Project Coordinator to serve as an administrative resource within Amazon data centers. Ideal candidates will possess the ability to correlate & interrogate data, to help develop and drive innovative solutions to address operational challenges & improve uniformity across regions. This role requires both independent contribution as well as the ability to work within multi-disciplinary teams. You will be responsible for, amongst others, administrative duties, data tracking & provision of metrics as required, as well as updating & maintaining internal data platforms.

If you are passionate about the Customer Experience; you think and act globally; and you want to contribute to the operational excellence of Amazon data centers then this may be the challenge you’ve been looking for! Only those who have worked within a data center environment need apply.
Job ID
586416
IE-DUBLIN-Dublin
3 days ago
Amazon was recently rated the #1 most reputable company in the U.S., #1 for innovation, and is regularly ranked at the top in Customer Service. Amazon’s technology business has a history and tradition of leading the world in Web-related technologies and services. Now, with Amazon Web Services (AWS) you have the opportunity to help individuals and businesses take their computing infrastructures and applications into the Cloud. As a member of the AWS Support team, you will be at the forefront of Cloud technologies and the full breadth of AWS services. You will be surrounded by people who are smart, passionate about cloud computing, and believe that world class support is critical to customer success.

AWS Support provides global technical support to a wide range of external customers as they build mission-critical applications on top of AWS services such as Amazon S3 and Amazon EC2. The team is a self-standing P&L with our ability to drive both Amazon Free Cash Flow and world class customer experience. We have a team of talented engineers located in multiple locations around the world, and are growing rapidly.

Amazon Web Services has an opening for a Site Training Program Manager (PM) located in Dublin, Ireland, who thrives in a dynamic, fast-paced environment and has a strong training and development background. As a Training PM at the Dublin site, you will be responsible for implementing and administering high quality training programs for technical and non-technical learning programs for AWS Support. This role focuses on training coordination, running programs, and assisting with curriculum development but does not typically involve delivery of training. You will play a significant role in the training and development of a successful and effective global support team.

The primary responsibilities for a Site Training Program Manager include:
  • Collaborate effectively with AWS Service teams, subject matter experts (SMEs) and others on the AWS Support team to drive and champion department training programs and initiatives
  • Implement, coordinate and schedule training
  • Apply adult learning principles to help design and develop training that best fits the needs of the audience and content (online, classroom, or blended learning methods).
  • Contribute to designing and developing exercises, tutorials, job aids, and assessments.
  • Manage New Hire Onboarding (i.e. LMS registration, logistics, granting system permissions, etc.)
  • Autonomously monitor all assessment, survey, and operational data and perform ongoing needs analysis
  • Support and drive use of our internal Knowledge Base (i.e., access control, engage SMEs)
  • Manage our Customer Connection program to drive improvements in our AWS customer experience.
Job ID
540990
IE-DUBLIN-Dublin
5 days ago
About Amazon
Amazon.com opened on the World Wide Web in July 1995. The company is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. Customer reviews, 1-Click shopping, personalized recommendations, Prime, Fulfillment by Amazon, AWS, Kindle Direct Publishing, Kindle, Fire phone, Fire tablets, and Fire TV are some of the products and services pioneered by Amazon.

About Amazon Pay
Amazon Pay is the means by which Amazon extends its relationship with customers beyond its sites. Amazon Pay exports the convenience, trust, and preference for Amazon across the web, apps, and other connected devices. Our goal is to become the method that every customer chooses to pay a merchant, worldwide. Amazon is bringing together its unrivalled customer data, world-class personalization technologies and unique positioning within the ecommerce value chain to enable other retailers and partners to create unique commerce and purchase experiences that benefit buyers and merchants globally. With a relentless obsession for our customers – both merchants and buyers – we are growing rapidly and offer a unique opportunity to join a small, high-visibility organization that has the potential to contribute to a sizeable part of Amazon’s overall growth.

Your Role in Our Growth
This Senior Partner Manager role is focused leading Amazon Pay to new places, new verticals, and new market segments. Specifically, you will be tasked with launching our business in Ireland in addition to winning partnerships within new verticals for Amazon Pay in the UK. The scope of the role will entail a personal sales target that encompasses:


  • Identify and develop a strategy of engagement in Ireland (40% of role)
  • Prospect, call, qualify and win high value and/or strategically important merchants for Amazon Pay.
  • Understand the wider business drivers of Amazon Pay to drive awareness/adoption through opening new verticals/market segments.
  • Create new internal business processes, tools, structures, etc to drive growth/continuous improvement and create new opportunities for Amazon Pay.
Operating in a fast-moving and challenging environment, Amazon’s high performance bar requires that you are self-motivated and target driven, skilled in phone based sales, able to work autonomously and take full control and responsibility for sales targets. This role can be based in either London or Dublin.

Who We Are Looking For
A Leader:
· Become a thought leader by developing deep understanding of the Amazon Pay technical product and value proposition.
· Partner with internal teams to align programs and initiatives to drive growth and guide the direction of our product.
· Help build a multi-level relationship engagement between the merchant organization and Amazon.
· Posses an internal drive to thrive and succeed in the ambiguity of our start-up environment.


Planning/Analysis/Execution:
· Manage complex contract negotiations, creating new models of execution where necessary.
· Identify and optimize high-return marketing engagements with new merchants to drive new revenue opportunities.
· Serve as the primary relationship liaison for business, technical and high priority customer service escalations during merchant launch process.
· Develop and execute new business strategies which create significant value to the business – opening new market verticals or pioneering new commercial models.


Communication & Reporting:
· Drive content for internal business communications highlighting various initiatives, successes, and platform improvement opportunities through voice of the merchant.
· Prioritise the needs of merchant clients in a manner that balances merchant client needs and internal priorities.
· Set up periodic multi-level engagement with cross-functional stakeholders across select merchants and Amazon Pay organization to address business, operational and strategic priorities.
· Be accountable for driving, measuring, and reporting on key inputs and outputs in Salesforce.com and other reporting systems.

Job ID
585745
IE-Dublin
1 week ago
Would you like to be part of a team focused on helping increase the adoption of Amazon Web Services (AWS) across EMEA? If you are passionate about cloud technologies, AWS is developing the next generation of cloud leaders. AWS offers an innovative and motivating environment where you will have the exciting opportunity to advance in your career, help drive the growth of AWS customers, and help shape the future of an emerging cloud technology.
As a Business Development Representative (BDR), you will help prospects and customers make the transformational move to AWS by understanding their business issues, and demonstrating the unique benefits of solving them with AWS services. You will receive hands-on education, training, and mentorship that will enable you to grow, learn, and be successful. Your primary responsibilities will be to follow-up with prospects and customers that showed an interest in AWS services in a timely manner, and identify and qualify leads. You will liaise with customers ranging from startups to established enterprises, and across all levels and departments (including the CXO level) to help enable customer success and support adoption of AWS services. You will work closely with the greater account management teams and the AWS partner ecosystem in further helping develop and meeting customer needs.
A successful BDR would be eager to learn and develop themselves, and be a driven self-starter with a deep interest in technology. The candidate should be prepared to perform against goals and consistently meet targets, with a focus on delivering results for supporting customers through solutions aligned to their business goals and outcomes.

We support relocation for successful candidates.

Job ID
587907
IE-DUBLIN-Dublin
1 week ago
Position Title: Data Centre Operations Engineering manager Job Description: The Data Centre DCEO Facility Manager, with be responsible for data center engineering operations within an Amazon Data Center including risk management and mitigation, corrective and preventative maintenance of critical infrastructure, vendor management and metric reporting.
Responsibilities: · Responsible for the on-site management of shift technicians, senior shift technicians, sub-contractors and vendors, ensuring that all work performed is in accordance with established practices and procedures.
· Has primary responsibility for availability zone of Data Centers (2-4 locations)
· Participates in strategic planning projects.
· Conducts financial analysis and contributes to financial decisions.
· Negotiates and rolls out contracts and space.
· May oversee the build out of Facility-specific infrastructure in existing locations.
· Participates in recruiting efforts. Continually raises the bar.
· Is active in the training and/or development of others.
· Executes vision and goals for the team or department.
· Will conduct Project Management for multiple sites
· Draws from a deep group or department level understanding to make business decisions.
· Uses business knowledge to set priorities and develop project plans.
· Has a deep understanding of best practices in their area of expertise and ensures their application.
· Strong verbal and written communication skills.
· Strong attention to detail and organizational skills.
· Able to prioritize in complex, fast-paced environment.
· Creates work plans and monitors accomplishments.
· Will contribute to the development of the project plan for the business group.
· Effectively sets priorities to meet goals on budget and on time.
· Demonstrates strong people/program management skills.
· Is resourceful, maintains effective pace and gets things done.
· May manage individuals and/or other managers in remote locations.
· Insists on the highest standards from self and others. Drives accountability for results.
· Keeps others informed of information that contributes to the performance of the team, department or company.
· Engenders trust and respect in all working relationships.
· Establish performance benchmarks, conduct analyses, and prepare reports on all aspects of the critical facility operations and maintenance.
· Work with IT managers and other business leaders to coordinate projects, manage capacity, and optimize plant safety, performance, reliability and efficiency.
· Operate and manage both routine and emergency services on a variety of critical systems such as: switchgear, generators, UPS systems, power distribution equipment, chillers, cooling towers, computer room air handlers, building monitoring systems, etc.
· May assist in the design and build out of new facilities.
· May assist in projects to increase current facilitiy efficientcy.
· Responsible for asset and inventory management.
· Assist in recruiting efforts
· Deliver quality service and ensure all customer demands are met
Job ID
458449
IE-DUBLIN-Dublin
1 week ago
Amazon.com has built a reputation for excellence with most recent examples being named #5 most admired company in the US, #2 most innovative, and # 1 in Customer Service. Amazon’s technology business is carrying on that tradition while leading the world in Cloud technologies. As a member of the AWS Support team, you will be at the forefront of this transformational technology with interactions with leading companies in this space and engineers within Amazon developing the capability. You will be surrounded by people that are wickedly smart, passionate about cloud computing, and believe that world class support is critical to customer success. AWS Support provides technical support to a global list of customers that are building mission-critical applications on top of AWS services.

Are you someone that thrives in a dynamic, fast-paced environment? Are you strong technically and want to mentor others? Do you like to dive deep into problems and are willing to train others on how to do it as well? Are you excited about learning a new feature or product and being the one to help define the training for the team? Are you someone that can drive improvements across a global organization to ensure customers receive world class support? If so, you may be what we’re looking for! AWS Support - Technical Lead is a technical coach and mentor within the AWS Support organization. Responsibilities include, but are not limited to the following:
  • Drive changes that improve support-related processes. Identify and address any gaps in internal tools and processes
  • Identify and address knowledge gaps, ensure common understanding across the team; Streamline cross-site processes and procedures
  • Own and drive various aspects of quality assurance from technical support team perspective
  • Review cases and provide appropriate feedback to support engineers, coaching them on their customer interactions and troubleshooting
  • Analyze previous customer cases to identify trends and customer pain-points to drive improvements
  • Monitor key network indicators like service levels, contact counts and quality metrics; establish quality metrics as needed
  • Partner with our internal Training team to provide input on new service offerings, features, mentoring, and define general technical needs of the team
  • Train new hires and team to ensure they have the right knowledge to help our customers
  • Assist with team coordination and customer communications during AWS critical launches and support events
  • Assist team with handling customer contact (case/chat/phone) as needed
  • Act as key member of the hiring team that hires and develops the best
  • Act as an escalation point within our team
Job ID
582087
IE-DUBLIN-Dublin
1 week ago
Amazon.com is looking to hire highly motivated, best-in-class Network Operations Engineers for our Network Operations team to drive the stability and sustainability of our next-generation networks and to discover innovative ways to automate and scale our network as we expand.

The ideal candidate will be expected to provide high quality first-tier network and network event management for Amazons worldwide network operations. He/she will demonstrate an excellent knowledge of networking and networking concepts and theory, and have experience participating in operational network support for a large-scale enterprise environment. He/she will have a proven track record of success in driving complex issues to resolution autonomously and/or collaboratively. A love for working with new technologies and pushing the envelope on existing technology is required.

This is an excellent opportunity to join Amazons world class technical teams, working with some of the best and brightest engineers while also developing your skills and furthering your career within one of the most innovative and progressive technology companies anywhere.

- Provide critical on-shift network operations support to Amazon.com customers to diagnose and respond to large-scale networking events
- Support and maintain our next generation data-center networks
- Deliver simple, sustainable and repeatable solutions and processes
- Partner with our broader Technical Operations organization to reduce operational burden
- Work closely with our Network Engineering teams to ensure fast, smooth roll-out of new designs and products
- Drive standards across the network and ensure that we are fully compliant to those standards and policies
- Monitor and manage communications during large-scale events utilizing an established Event Management process
- Collaborate with level two and level-three resolvers
- Identify and troubleshoot recurring platform issues. Effective escalation of same to mid- and senior-level engineering teams for full resolution
- Create and review documentation and process regarding recurring issues, new standard operating procedures, knowledge transfer material, etc.
- Troubleshoot networking, routing and interconnectivity issues, including troubleshooting of network device configuration and low level application interaction
- Complete customer requests via Remedy trouble ticketing system
Additional Responsibilities
- Identify and take ownership for opportunities to automate repeatable networking tasks through creation and maintenance of scripts and tools
- Contribute through innovation to the reduction in the end-to-end cost of delivering packets
- Mentor junior staff in basic network administration and help to structure relevant training plans
- Participation in entry level interviewing
Job ID
587539
IE-DUBLIN-Dublin
1 week ago
Amazon.com is looking to hire highly motivated, best-in-class Network Operations Engineers for our Network Operations team to drive the stability and sustainability of our next-generation networks and to discover innovative ways to automate and scale our network as we expand.

The ideal candidate will be expected to provide high quality first-tier network and network event management for Amazons worldwide network operations. He/she will demonstrate an excellent knowledge of networking and networking concepts and theory, and have experience participating in operational network support for a large-scale enterprise environment. He/she will have a proven track record of success in driving complex issues to resolution autonomously and/or collaboratively. A love for working with new technologies and pushing the envelope on existing technology is required.

This is an excellent opportunity to join Amazons world class technical teams, working with some of the best and brightest engineers while also developing your skills and furthering your career within one of the most innovative and progressive technology companies anywhere.

- Provide critical on-shift network operations support to Amazon.com customers to diagnose and respond to large-scale networking events
- Support and maintain our next generation data-center networks
- Deliver simple, sustainable and repeatable solutions and processes
- Partner with our broader Technical Operations organization to reduce operational burden
- Work closely with our Network Engineering teams to ensure fast, smooth roll-out of new designs and products
- Drive standards across the network and ensure that we are fully compliant to those standards and policies
- Monitor and manage communications during large-scale events utilizing an established Event Management process
- Collaborate with level two and level-three resolvers
- Identify and troubleshoot recurring platform issues. Effective escalation of same to mid- and senior-level engineering teams for full resolution
- Create and review documentation and process regarding recurring issues, new standard operating procedures, knowledge transfer material, etc.
- Troubleshoot networking, routing and interconnectivity issues, including troubleshooting of network device configuration and low level application interaction
- Complete customer requests via Remedy trouble ticketing system
Additional Responsibilities
- Identify and take ownership for opportunities to automate repeatable networking tasks through creation and maintenance of scripts and tools
- Contribute through innovation to the reduction in the end-to-end cost of delivering packets
- Mentor junior staff in basic network administration and help to structure relevant training plans
- Participation in entry level interviewing
Job ID
581593
IE-DUBLIN-Dublin
1 week ago
Amazon.com is looking to hire highly motivated, best-in-class Network Operations Engineers for our Network Operations team to drive the stability and sustainability of our next-generation networks and to discover innovative ways to automate and scale our network as we expand.

The ideal candidate will be expected to provide high quality first-tier network and network event management for Amazons worldwide network operations. He/she will demonstrate an excellent knowledge of networking and networking concepts and theory, and have experience participating in operational network support for a large-scale enterprise environment. He/she will have a proven track record of success in driving complex issues to resolution autonomously and/or collaboratively. A love for working with new technologies and pushing the envelope on existing technology is required.

This is an excellent opportunity to join Amazons world class technical teams, working with some of the best and brightest engineers while also developing your skills and furthering your career within one of the most innovative and progressive technology companies anywhere.

- Provide critical on-shift network operations support to Amazon.com customers to diagnose and respond to large-scale networking events
- Support and maintain our next generation data-center networks
- Deliver simple, sustainable and repeatable solutions and processes
- Partner with our broader Technical Operations organization to reduce operational burden
- Work closely with our Network Engineering teams to ensure fast, smooth roll-out of new designs and products
- Drive standards across the network and ensure that we are fully compliant to those standards and policies
- Monitor and manage communications during large-scale events utilizing an established Event Management process
- Collaborate with level two and level-three resolvers
- Identify and troubleshoot recurring platform issues. Effective escalation of same to mid- and senior-level engineering teams for full resolution
- Create and review documentation and process regarding recurring issues, new standard operating procedures, knowledge transfer material, etc.
- Troubleshoot networking, routing and interconnectivity issues, including troubleshooting of network device configuration and low level application interaction
- Complete customer requests via Remedy trouble ticketing system
Additional Responsibilities
- Identify and take ownership for opportunities to automate repeatable networking tasks through creation and maintenance of scripts and tools
- Contribute through innovation to the reduction in the end-to-end cost of delivering packets
- Mentor junior staff in basic network administration and help to structure relevant training plans
- Participation in entry level interviewing
Job ID
581592
IE-DUBLIN-Dublin
1 week ago
At Amazon, we're working to be the most customer-centric company on earth! Amazon is a place where builders can build. We hire the world's brightest minds and offer them an environment in which they can invent and innovate to improve the experience for our customers. If you'd like to help us build a place where you can find and buy anything online, this is the job for you.

We are currently seeking an energetic Data Center Capital Projects Manager/Engineer to serve as a technical resource within Amazon data centers. You will be part of a highly creative, efficient team tasked with tackling the most fascinating and challenging problems in designing, building, and operating Amazon data facilities. The Capital Projects Manager/Engineer is ultimately responsible for project oversight and review of all disciplines including electrical, mechanical, controls, and architectural. A fundamental understanding of these systems is required, as the individual will be expected to identify areas for improvement as well as act on data provided from other team and organizations. Ideal candidates will possess the ability to design, develop and deploy innovative solutions to address operational challenges. This role requires both independent contribution as well as the ability to work within mulch-disciplinary teams. The scope of projects will include but not limited to the improvement of electrical, mechanical, fire detection and building automation system. The Capital Projects Manager/Engineer is responsible for the overall direction, coordination, implementation, execution, control and completion of specific projects ensuring consistency with company strategy, commitments and goals.

If you are passionate about the Customer Experience; you think and act globally; and you want to contribute to the operational excellence of Amazon.com data centers then this may be the challenge you’ve been looking for! Only those who have worked within a data center environment need apply.


Responsibilities include:
Project management and oversight of construction related activities as they relate to modifying existing infrastructure for the purpose of installing new or to replace end of life equipment. This will include the ownership of the project scope, timeline, and budget.
- Provide project management for specific initiatives aimed at increasing the resiliency of our data centers.
- Electrical design and review of designs associated with the optimization of existing data centers.
- Construction/project package drawing review.
- Creation of project scope, request for proposals, and capital requests.
- Total project quality including the creation of a commissioning plan and oversight of the execution.
- Recording and reporting key metrics to team members and management.
- Concurrently managing multiple projects associated with existing data centers.
- Operational support including review of procedures, best practices, and maintenance initiatives.
- Drive teams to perform troubleshooting and root cause failure analysis associated with equipment or electrical failures.
- Work with contractors and vendors to deliver efficient and high quality project turnovers.
- Be a leader within the group as well as within internal and external teams that support the data center.
- Travel to datacenter sites for engineering evaluations, electrical systems audits, and mechanical system
- Strategic and tactical management of capacity delivery within their region.


In addition this individual must possess the following abilities:
- An ability and willingness to think outside of the box to find creative and innovative solutions to reduce costs with no impact on quality and reliability.
- The ability to perform complex business case analysis to justify the project scope and present the justification to management in a high level review.


Job ID
586451
IE-DUBLIN-Dublin
1 week ago
· Dublin Data Center Security Supervisor

Amazon Web Services (AWS) is looking to hire a highly motivated, best-in-class Data Center Security Manager to manage the physical security at our Dublin Data Centers. The job holder will support the Dublin Cluster Security Manager and the Regional Security Manager. He/she will deputize in these roles as required.

You will be responsible for managing the on-site operational physical security of our Data Centers in Dublin and will have a thorough knowledge of access control systems and process, guard force management, contract management, vendor management, risk assessment & management, reporting security metrics, security audits and incident reporting.

You will also understand and maintain compliance requirements with regional, EU and US government standards such as (SOC1, SOC2 and ISO27001). You will also be responsible for the implementation of new processes and adherence to existing Amazon policy and procedure relating to security guarding, media security, CCTV monitoring and the protection of customer data. You will also be required to work closely with other Amazon teams to deliver tight project schedules on time and within budget. You will be required to communicate status updates and ensure adherence to tight schedules and deadlines.

You will possess exceptional people management skills and will build relationships with internal and external partners to maintain and enhance the security and safety of Amazon. You will coordinate physical security (security services, access control and CCTV systems, site surveys), investigations, risk/threat assessments. You will supervise employees and contractors performing specific security and safety objectives and monitor vendor performance and expenses.


Job ID
585076
IE-DUBLIN-Dublin
2 weeks ago
Amazon has built a reputation for excellence with recent examples of being named #1 in customer service, #1 most trusted, and #2 most innovative. Amazon Web Services (AWS) is carrying on that tradition while leading the world in Cloud technologies. As a member of the AWS Support team you will be at the forefront of this transformational technology assisting a global list of companies that are taking advantage of a growing set of services and features to run their mission-critical applications.

AWS Customer Service provides global support to a wide range of external customers as they build mission-critical applications on top of AWS services such as Amazon S3 and Amazon EC2. We help our customers understand what Cloud Computing is all about, and whether it can be useful for their business needs. We help with account and billing related inquiries, and interface with AWS teams to provide the perspective of the Voice of the Customer.

Do you think Cloud Computing is fascinating? Do you ever ponder the backbone that powers internet TV and social media? Are you passionate about driving customer success? Interested in learning new technologies? Do you thrive in a dynamic, fast-paced environment? Do you love discussing new technologies with your friends and family? Does the idea of launching a load balanced java application in Singapore from your laptop in Seattle make you smile?

As an AWS Customer Support Associate, you'll help field customer e-mail and phone contacts, interface with Amazon Web Services Developer Support Reps, and represent Amazon and AWS as you interact directly with our Developer community to resolve support issues. You will work with exceptionally driven, customer-obsessed customer service associates and leadership. You will act as a Cloud Computing evangelist in the leading edge of this growing industry.

In addition, your responsibilities will include, but will not be limited to, the following:

• Providing prompt, efficient, detailed, customer-oriented service to AWS customers.
• Working with other customer support teams to ensure a consistent and high-quality level of support.
• Being a voice and advocate for our customers when something doesn’t feel right.
• Working with customers to understand how they use AWS services, and providing valuable feedback to business and development teams.
• Acting as an advocate for our customer, reporting and acting on observed areas for improvement.
• Actively seeking solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience.
• Assisting with customer communication during AWS critical launches and support events.
• Assuming responsibility for developing detailed knowledge about specific product lines and features.
• Making sure internal knowledge reference pages are updated.
Job ID
583468
IE-DUBLIN-Dublin
2 weeks ago
Amazon has built a reputation for excellence with recent examples of being named #1 in customer service, #1 most trusted, and #2 most innovative. Amazon Web Services (AWS) is carrying on that tradition while leading the world in Cloud technologies. As a member of the AWS Support team you will be at the forefront of this transformational technology assisting a global list of companies that are taking advantage of a growing set of services and features to run their mission-critical applications. You will work with leading companies in this space and directly with the engineering teams within Amazon developing these new capabilities.

Do you think Cloud Computing is fascinating? Do you ever ponder the backbone that powers internet TV and social media? Are you passionate about driving customer success? Interested in learning new technologies? Do you thrive in a dynamic, fast-paced environment? Do you love discussing new technologies with your friends and family? Do you enjoy digging in on the command line to troubleshoot the old fashioned way? Does the idea of launching a load balanced java application in Singapore from your laptop in Seattle make you smile?

As an AWS Enterprise CS Lead you are responsible for ensuring that front line Tech Customer Service Specialists (TCSSs) are setup for success. You will provide coaching and training as needed to help the TCSSs meet their performance goals. You will interface with other AWS groups to include Engineering and Premium Support to drive resolution on issues. You will be the Subject Matter Experts that TCSSs look to for advice and guidance on best practices in AWS Support. You will work with exceptionally driven, customer focused Customer Service agents. You will act as a Cloud Computing evangelist in the leading edge of this growing industry.
In addition, your responsibilities will include, but will not be limited to, the following:
  • Owning escalated customer contacts and leading the effort to satisfactorily resolve them
  • Performing deep dive analysis on selected customer contacts to gather lessons learned, then use that information to update internal reference materials and processes
  • Providing prompt, efficient, detailed, customer-oriented service to AWS customers
  • Working with other customer support teams to ensure a consistent and high-quality level of support
  • Driving projects that improve support-related processes
  • Working with customers to understand how they use AWS services, and providing valuable feedback to business and development teams
  • Acting as an advocate for our customer, reporting and acting on observed areas for improvement
  • Actively seeking solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience
  • Assisting with customer communication during AWS critical launches and support events
  • Assuming responsibility for developing detailed knowledge about specific product lines and features
  • Making sure internal knowledge reference pages are updated
Job ID
586484
IE-DUBLIN-Dublin
2 weeks ago
Amazon.com was recently voted #5 most admired company in the US, #1 most innovative, and # 1 in Customer Service. Amazon’s technology business has a history and tradition of leading the world in Web-related technologies and services. Now, with Amazon Web Services (AWS) you have the chance to help individuals and businesses take their computing infrastructures and applications into “the Cloud”. As a member of the AWS Support team, you will be at the forefront of Cloud technologies with interactions with the full breadth of AWS services. You will be surrounded by people that are wickedly smart, passionate about cloud computing, and believe that world class support is critical to customer success.

AWS Customer Service provides global support to a wide range of external customers as they build mission-critical applications on top of AWS services such as Amazon EC2 and Amazon S3. We help our customers understand what Cloud Computing is all about, and whether it can be useful for their business needs. We help with complex account and billing related inquiries, and interface with AWS teams to provide the perspective of the Voice of the Customer.

Do you think Cloud Computing is fascinating? Do you ever ponder the backbone that powers internet TV and social media? Are you passionate about driving customer success? Interested in learning new technologies? Do you thrive in a dynamic, fast-paced environment? Do you love discussing new technologies with your friends and family? Do you enjoy digging in on the command line to troubleshoot the old fashioned way? Does the idea of launching a load balanced java application in Singapore from your laptop in Seattle make you smile?
As an AWS CS Tech Concierge agent, you'll engage with Enterprise and Amazon Partner Network (APN) customers, providing e-mail and phone support. You will interface with other AWS teams including Technical Account managers (TAM’s), Sales, Service Teams and Support. You will be the Subject Matter Experts on Enterprise/APN customers. You will work with exceptionally driven, customer focused Technical Customer Service Associates and Technical Support Engineers. You will act as a Cloud Computing evangelist in the leading edge of this growing industry. You will be the point of contact on Executive level escalations. You will act as a support partner to the Level 3 TCSA escalations team.

In addition, your responsibilities will include, but will not be limited to, the following:


  • Being the customer-facing voice for Enterprise/APN customers, addressing complex account and billing issues.
  • Performing deep dive analysis on Enterprise/APN customer contacts to gather lessons learned, and then uses that information to create or improve policies, procedures, and best practice reference materials.
  • Providing prompt, efficient, detailed, customer-oriented service to Enterprise/APN AWS customers.
  • Working with customer support peers around the globe to ensure a consistent and high-quality level of support.
  • Driving projects that improve support-related processes.
  • Working with Enterprise/APN customers to understand how they use AWS services, and providing valuable feedback to business and development teams.
  • Acting as the Voice of the Customer for our Enterprise/APN customers, reporting and acting on observed areas for improvement
  • Actively seeking solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience
  • Assisting with Enterprise/APN customer communication during AWS critical launches and support events
  • Field and handle escalated customer issues from Technical Customer service associates
  • Assuming responsibility for developing detailed knowledge about AWS specific product and features
  • Making sure internal knowledge reference pages are updated
Job ID
586483
IE-DUBLIN-Dublin
2 weeks ago

Amazon.com is looking for a highly motivated Network Engineering Manager to help build and scale one of the worlds largest and complex networks.

With Amazon Web Services (http://aws.amazon.com), our goal is to become The Infrastructure Platform to the world. Our customers demand the highest quality and reliability for their services. As we expand at a tremendous rate across all of our services it is our responsibility to maintain that quality and reliability. We look for innovative ways to automate and scale our network as we expand, while driving complex issues to resolution.

As Network Engineering manager you will be responsible for leading a team of 6-8 highly skilled Network engineers. In addition, you will be responsible for end-to-end delivery of one of the key areas of our Network; including capacity management, implementation, automation, standards, process management and change control. At Amazon, we ask our technical leaders to be strong engineers who can dive deep and get involved in addition to being strong managers.


As a manager within the Networking team you will be expected to drive operational excellence in everything we do. This includes creating sane processes, procedures and automation to improve efficiency in our day-to-day tasks and projects.. You will work closely on supporting our internal customers and ensuring that their needs and issues are being addressed.

Network Measurement
As a Network Engineering manager you will be expected to drive quality into the metrics we report to assist us in focusing on the areas that give us the best ROI. This includes measurement of our project plans, build schedules, issues, and cycle times.

Performance Management/Team Health
You will own all facets of performance and career management for the team. Regular one-on-one meetings with all team members are required. You will be expected to provide both technical and soft skill mentoring in order to maintain a well-rounded, world-class organization. This includes project management, quality audits and coordination of training sessions with senior-level engineers.

Incident/Change Management
You will be integral to developing and improving incident and change management within the Networking space. Responsibilities include driving initiatives regarding improvements to existing tools & processes and providing feedback on new practices & procedures in order to scale with the rapid expansion of the Amazon platform and customer base.

Recruiting and Hiring
You will take the lead in hiring quality personnel who not only fit the needs of the current organization but also will allow the team to scale with platform and service growth. You will coordinate with Amazon and external recruiting staff to evaluate potential candidates, participate in initial phone screens and provide relevant guidance and feedback during on-site interview loops. You will also be responsible for ensuring that proper training takes place for all new hires.


This is an amazing opportunity in terms of responsibility, interesting challenges and high visibility. We truly are looking for the highest quality candidates, so you should expect a rigorous interview process.


** For more information on Amazon Web Services, please visit http://aws.amazon.com **
Job ID
583867
IE-DUBLIN-Dublin
2 weeks ago
At Amazon Web Services, we run one of the largest networks in the world. We are taking all the industry trends and blending them into the critical foundation of utility computing: the network. Our goal is to become the infrastructure platform for the world and our team provides and manages critical infrastructure to support a software oriented network.

Indirectly, our goal is to eliminate human intervention and errors from network engineering and network build processes by building tools and systems to successfully manage thousands of heterogeneous devices in dozens of data centers across the world.

In this role, you will be part of a team of systems development engineers who create proactive engineering mechanisms to provide a number of globally distributed specialized Linux server fleets.

We are seeking a passionate and motivated engineer to be part of a team of Linux Systems Development Engineers. The ideal candidate would be innovative and have great problem solving and analytical skills. You must be very comfortable and confident working on Linux systems. You have very strong knowledge of operating system and networking fundamentals. You understand TCP/IP and other common network protocols. You are proficient with at least one high-level scripting language (Python, Ruby, Perl). You should have a bias toward automation and track record of creating automated solutions. You have experience operating distributed systems and diagnosing and resolving complex problems. You pay attention to detail and solve problems at their root.

You will be working in a hyper-growth environment where priorities shift quickly. You must be flexible and adapt well to a wide range of tasks and technologies.

Your compensation will include meaningful equity ownership, growth, and the opportunity to work in a fast-paced, collaborative environment.

Major Responsibilities
· Functionally decompose complex problems into simple, straight-forward solutions
· Have a complete understanding of the various system interdependency and limitations
· Understand business context to decisions made within and across groups
· Identify security issues and risks, and develop mitigation plans
· Architect, design, implement, support, and evaluate secure, infrastructure focused tools and services including project leadership roles
· Evaluate and recommend new and emerging products and technologies
· Mentor junior members of the team
· Participate in security compliance efforts
· Participate in projects that develop new intellectual property
· Functionally decompose complex problems into simple, straight-forward solutions
· Have a complete understanding of the various system interdependencies and limitations
· Understand business context to decisions made within and across groups
· Support critical infrastructure services that process millions of requests every minute
· Participate in 24x7 on call rotation
Job ID
577328
IE-DUBLIN-Dublin
2 weeks ago
Amazon Web Services is a dynamic and rapidly growing business within Amazon.com. We are building some of the largest and most complex distributed systems in the world, and we need world class people to help us launch them.

Amazon Web Services provides a highly reliable, scalable, low-cost infrastructure platform in the cloud that powers hundreds of thousands of businesses in 190 countries around the world. And we're just getting started.

If you have strong networking background, experience leading large and complex projects to launch, and want to lead in the launch of new regions around the world, we would love to talk to you. We are looking for a dynamic, organized self-starter to join AWS to manage and execute the network delivery of new region builds across the globe. You will have the opportunity to work closely with Networking leadership Service Teams, Infrastructure and Business Development to design and deliver new AWS regions. You will collaborate with engineering leaders to deliver the best solutions with efficient use of resources and technologies. You will work with all stakeholders to assemble build teams, assign responsibilities, identify appropriate resources needed, and develop schedules to ensure timely launch the network layer of new regions. You will also assess risks, anticipate bottlenecks, provide escalation management, make tradeoffs, balance the business needs versus technical constraints and encourage risk-taking behavior to maximize business benefit.
Successful candidates will have a strong technical background in networking, be detail driven and have excellent problem solving abilities. You will have a deep understanding of networking protocols and hardware, and a deep understanding of deploying a network at scale. You will successfully represent region builds to senior leadership. Your program management expertise and operational excellence will influence the team’s decisions and drive secure and robust solutions. You should not only be passionate about delivering great customer service and deploying new AWS regions, but should also be obsessed with researching and developing new region launch methodologies.
Job ID
565538
IE-DUBLIN-Dublin
2 weeks ago
Network Engineering is seeking a Network Technical Program Manager for our team in Dublin, Ireland.

**Experience in commercial hardware, data center, co-location environments, and/or optical transport/network environments are a must for this position**

This individual will be responsible for prioritization, scheduling and execution of network changes and upgrades across Amazon Data Centers. You will manage our cross-functional projects, which require working with all organizational levels and groups including network operations, network engineering staff and internal project management teams, as well as external vendors. You will develop and manage project schedules, identify risks and clearly communicate them to project stakeholders, define problem solving and risk mitigation strategies, and facilitate conflict resolution through the full project cycle. A strong background in IT infrastructure, technology deployment or computer science is essential for your success in this position. You must have a proven track record of project completion that is on time and within budget. You must be able to command the intellectual respect of engineers as well as run extremely effective projects on compressed and timelines while dealing with ambiguity with grace and maturity.

Responsibilities:

  • Manage multiple competing cross-functional projects/programs simultaneously, some on a global scale.
  • Interact with engineers, technicians, project managers and senior management on a daily basis
  • Run meetings, create and maintain timelines, and keep large, diverse groups informed of progress and obstacles.
  • Work with engineers to develop detailed and creative solutions to complex problems, while keeping a watchful eye on timelines and costs.
  • Ensure consistency in deployed configurations and track exceptions for follow up

Job ID
565537
IE-DUBLIN-Dublin
2 weeks ago
Amazon is the world’s most customer centric company and is looking to hire highly motivated, best-in-class Network Engineers for our Network Reliability Engineering team.

Network Reliability Engineering proactively drives the stability and sustainability of Amazon’s next-generation network and leads innovative ways to optimize, automate and scale the Amazon network through this exciting time of accelerated growth for the organization and the network.

The ideal candidate will have a proven track record of technical leadership and success in driving complex issues to resolution, autonomously and/or collaboratively. The successful candidate will demonstrate an in-depth knowledge of networking, networking concepts and theory. They will have experience participating in proactive engineering, network optimization and operational network support for a large-scale service provider or enterprise environment. As a technical leader he/she will manage complex stakeholder relationships. A love for working with new technologies and pushing the envelope on existing technology is required.

This is an excellent opportunity to join Amazon’s world class technical team, working with some of the best and brightest engineers in the industry while also developing your skills and furthering your career within one of the fastest growing most innovative and progressive technology companies in the world.
Job ID
565460
IE-DUBLIN-Dublin
2 weeks ago
Amazon’s network is at the heart of everything our customers touch. It empowers our e-commerce site, our Amazon Cloud Computing and Web Services (AWS), and the global operation of thousands of applications across hundreds of thousands of servers worldwide. The AWS Networking team develops, delivers, and operates the network platform for all of Amazon and our customers.

Are you ready to own the end-to-end planning and execution of the most important, cross functional, and impactful projects affecting the Amazon and AWS Networks? Well, you're in luck. We're looking for an experienced leader and people manager to oversee the delivery of our network scaling and growth programs, as well manage a team of senior technical program leaders responsible for critical projects and for the planning and execution mechanisms that ensure the AWS Networking organization is successful across the EU. This includes annual project and resource planning, execution roadmap development and tracking, hiring, team development and coaching, and overseeing our change control processes/mechanisms. The role requires a dynamic, large-scale and program management leader who can lead multiple initiatives across the globe. This leader is expected to significantly enhance the speed and quality of the Network’s evolution and development. Our leaders are deeply technical, understanding their environment to accurately represent issues and implement a strategy that continues to set new records for cycle time, quality and staff efficiency.

In this role you will be accountable for large scale delivery, affecting most aspects of the AWS network and the broad AWS product stack. This leader will drive the strategy to innovate and optimize our planning and execution efforts while instilling the highest level quality and lowest level of churn in our teams. This leader will be integral to the wider networking management senior leadership team, collaborating with our engineering and operations teams on new solutions and designs. They will own all aspects of people management within this team.

Our engineers, managers, and leaders are innovators at heart; come join us and become integral to the technology company that is the past, present and future of real Cloud Computing.

Job ID
563384
IE-DUBLIN-Dublin
2 weeks ago
At Amazon.com, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Cloud Computing is revolutionizing Information Technology. Since early 2006, Amazon Web Services (AWS) has provided companies of all sizes with an infrastructure web services platform in the cloud. With AWS customers can requisition compute power, storage, and other services–gaining access to a suite of elastic IT infrastructure services as their business demands them. Customers pay only for what they use, with no up-front expenses or long-term commitments, making AWS the most cost-effective, flexible way to deliver their applications to their customers and clients. Since 2006 AWS is the leader in the global IaaS cloud computing space and is continually growing.

The AWS EMEA Talent Acquisition team is continuously driving new innovative sourcing methods to supply the tech talent behind this rapid growth. This opportunity is for a Recruiting Manager to own the expanding Tech Sourcing function in EMEA responsible for Development Engineering talent pipelines. You will evangelise next generation sourcing strategies whilst attracting developing and retaining your own team of Sourcers as part of the wider Sourcing function.

In addition to achieving hiring goals you will be responsible for:

· Coaching, developing, training, hiring new sourcers for the Development Engineering EMEA Sourcing team
· Building data-driven sourcing and pooling strategies that meet current and future business objectives and scale with the rapid EMEA growth of AWS.
· Identify talent trends and leverage relative market knowledge, data and competitive intelligence
· Lead by example through evangelising sourcing best practices and driving your team daily towards experimenting with next generation techniques
· Ensuring Sourcers are managing to milestones and metrics
Driving, developing and scaling programs for a variety of Development Engineering positions.
Job ID
585193
IE-DUBLIN-Dublin
2 weeks ago
Amazon.com is looking for best in class Optical Engineers to help operate and support one of the world’s largest and most complex networks. With Amazon Web Services (http://aws.amazon.com), our goal is to become “The Infrastructure Platform” to the world. Our customers demand the highest quality and reliability for their services. As we expand at a tremendous rate it is our responsibility to maintain that quality and reliability. We look for innovative ways to automate and scale our network as we expand, while driving complex issues to resolution.



As an Optical Engineer working within AWS Infrastructure you will:

  • Be responsible for the operational support of our global DWDM infrastructure
  • Drive current DWDM designs to meet the demand of our customers
  • Create processes that help operate and support our DWDM network
  • Work closely with other Networking team on operational escalations and support
  • Work with in-house software engineers in developing additional in-house monitoring and reporting tools on the DWDM platforms
  • Ensure that the DWDM network adheres to the defined network standards
  • Review and implement changes on the DWDM network
  • Drive operational excellence projects to drive improvements in our DWDM network quality and reliability
  • Troubleshoot complex problems and develop innovative solutions day to day on our network
Job ID
565459
IE-DUBLIN-Dublin
2 weeks ago

About Us
Over the last year, Amazon has soared to almost 400,000 employees. Imagine creating new technology solutions that will allow Amazon to continue to obsess about customers as the company scales. Working at People Technology connects you to the heart of Amazon—it’s employees. From hire to retire, we are responsible for reimagining the foundation and execution of key human resources processes. We directly shape the future growth of Amazon and the impact of our work can be seen all around us.

Do you?
Do you find building new platforms from the ground up exciting? Do you like working with new technologies, finding new solutions to complex problems? People Technology is looking for Technical Program Manager that want to work in a green field environment building large-scale data processing platforms.

You will help build a custom data management platform capable of processing complex data sets from many disparate systems using AWS technologies such as Lambda, Redshift, S3, and many others. This platform will serve hundreds of thousands of active users to deliver data-driven insights about the Amazon employee lifecycle.

About the Role
As a Technical Program Manager on this team, you will coordinate technical project and program development of large-scale, distributed software applications, systems, platforms, services, or technologies throughout the complete software development lifecycle, from design through release. Define projects, collaborate on business requirement gathering, and write functional and technical specifications. Drive software development efforts and manage priorities for program completion, including performance and stability tuning. Create schedules, identify and communicate risks to stakeholders, define risk mitigation strategies, and facilitate appropriate software engineering solutions. Coordinate with cross-functional teams and/or third party-vendors for implementation of project/program requirements. Provide weekly to daily update to senior executives on program risk, risk mitigation and progress.
You will develop solution to meet complex data security needs, build out different data access services and develop new and innovative ideas that benefit the Amazon world.
Job ID
584769
IE-DUBLIN-Dublin
2 weeks ago
Amazon CloudWatch is AWS’ monitoring service for cloud resources and applications. Thousands of developers and operations engineers use CloudWatch to collect and track metrics, collect and monitor log files, set alarms, process events, and automatically react to changes in AWS resources. CloudWatch is dedicated to building services that make monitoring increasingly easier for our customers, and to deliver those services at massive scale.

We are looking for a Sr. Technical Product Manager with experience building highly technical products and creating growing businesses to play a big role on the Amazon CloudWatch team re-inventing how customers monitor their systems and applications.

As a member of the CloudWatch team, you will play a crucial role in crafting new monitoring solutions by obsessing over and advocating for our customers’ needs and collaborating with a group of highly talented engineers to deliver new products and capabilities that have a measurable, incremental effect on our customers’ experience. You should have a thorough understanding of how developers and engineers monitor their systems, servers, databases, logs, events, metrics, and applications. You are keenly aware and curious about the problems users face and are able to articulate a bold vision about how to solve those problems.

You can lead people via influence by leaning on your operations or monitoring experience, your excellent written and verbal communications, and strong problem-solving skills. You have a healthy respect and passion for the problem of building sophisticated systems at massive scale, while also being impatient to deliver solutions for customers sooner rather than later. You take personal ownership over a set of problems and outcomes, make the right business decisions that grow adoption and usage, and tenaciously improve them over time.

You will dive into the product and business details, and will not be afraid of rolling up your sleeves and get your hands dirty to deliver on the experience that our customers expect and deserve and on the business outcomes that demonstrate that we have done our job.
Job ID
584476
IE-DUBLIN-Dublin
2 weeks ago
At Amazon Web Services, we run one of the largest networks in the world. We are taking all the industry trends and blending them into the critical foundation of utility computing: the network. Our goal is to become the infrastructure platform for the world and our team will make the bones of the platform, “the network”, work flawlessly. Not only supporting Amazon.com at the global level, but amazing global companies. (http://aws.amazon.com/solutions/case-studies/all/)

The AWS Networking organisation is seeking a talented and passionate user experience designer to join our growing software development team. This UX Designer will have a significant impact on our business, as they lead the design direction for many of our network management tools. The designer will work collaboratively with engineers, product owners, executives, and other designers, leading design throughout the strategy, design, and development life-cycle, focusing on every aspect of the user experience of our tools.

Job ID
584937
IE-DUBLIN-Dublin
3 weeks ago
Amazon Web Services (AWS) Talent Acquisition is expanding in EMEA and there has never been a more exciting time to be joining! We are on a mission to build out a world class team that sits within the AWS organisation. This team will consist of leaders, builders and world class Technical Recruiters who will own and drive its establishment from Day 1. Recruiters at Amazon play a critical role as Recruiting Partners to our Amazon Web Services businesses in EMEA ensuring that candidates are recruited in a timely, efficient and cost-effective manner that meets the ongoing needs of a rapidly growing business. Responsibilities include building attraction strategies, interview process management, offer management and building and maintaining relations within the hiring community.

We are seeking to recruit a R4R Recruiter who will be responsible for sourcing mid to senior level talent for Talent Acquisition job families across EMEA. This individual will foster a collaborative team environment and a strong service oriented culture that ensures delivery of efficient, effective, quality driven service to internal customers and meets customer service levels agreements.

The candidate must be able to successfully manage, prioritise and close searches against a timeline and have experience setting benchmarks, metrics, and understanding how to prioritise to hit all customer SLA's. They thrive in an innovative, fast-paced environment, can roll up their sleeves, work hard, have fun, and get the job done.

The candidate will have a reputation for being exceptional at research and candidate generation in a high volume environment & possess strong verbal and written communication skills. They will need to demonstrate an ability to prioritise their time, demonstrate push-back and a sense of urgency, and understand the value of providing amazing customer service throughout this time of high growth.

Responsibilities include:
  • Build and maintain a talent pool of potential candidates through proactive market research and ongoing relationship management
  • Conducts in-depth interviews of potential candidates, demonstrating ability to anticipate hiring manager preferences through high offer-to-interview ratios.
  • Recommend ideas and strategies related to recruitment that will contribute to the long-range growth of the company, implementing any new processes and fine tuning standard processes for recruiting that fits within Amazon's mission to deliver the highest quality results to the customer.
  • Articulate in writing a plan with deliverables, timelines and a formal tracking process.

Job ID
583904
IE-DUBLIN-Dublin
3 weeks ago
At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Cloud Computing is revolutionizing Information Technology. Since early 2006, Amazon Web Services (AWS) has provided companies of all sizes with an infrastructure web services platform in the cloud. With AWS customers can requisition compute power, storage, and other services–gaining access to a suite of elastic IT infrastructure services as their business demands them. Customers pay only for what they use, with no up-front expenses or long-term commitments, making AWS the most cost-effective, flexible way to deliver their applications to their customers and clients. Since 2006 AWS is the leader in the global IaaS cloud computing space and is continually growing.
Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon continues to grow and evolve as a world-class e-commerce platform. Founded by Jeff Bezos, the Amazon.com website started in 1995 as a place to buy books because of the unique customer experience the Web could offer book lovers. Bezos believed that only the Internet could offer customers the convenience of browsing a selection of millions of book titles in a single sitting. During the first 30 days of business, Amazon fulfilled orders for customers in 50 states and 45 countries - all shipped from his Seattle-area garage. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.
We are looking for a customer focused dynamic, leader to manage our team of Recruiting Coordinators in Dublin. Our Recruiting Coordinator (RC) team works closely with a team of recruiters in a fast-paced, high-volume recruiting organization. The RC team is an integral partner in managing recruiting activities and building candidate relationships; often providing candidates with their first impression of Amazon. The successful candidate for this leadership role will be an organisational guru, work effectively with internal and external clients and candidates, possess exceptional leadership and communication skills, have the ability to multi-task, problem-solve and handle a variety of complex tasks simultaneously. In addition, we’re looking for someone who thrives on the challenge of helping build a great organization of talented individuals. This is a great opportunity for someone looking to broaden their experience.

Responsibilities include:
  • Determining RC staffing needs within the Talent Acquisition organisation in AWS EMEA. This includes the preparation of job descriptions, creation of advertisements and interviewing candidates.
  • Hire, train, develop and lead a team of dynamic, fast-paced Recruiting Coordinators. This includes monitoring of RC performance and career development needs as well as arranging training courses.
  • Analyze and evaluate existing recruiting operations processes and workflows, defining and driving alternative work procedures to improve productivity.
  • Define, create and produce business-focused reporting and analysis.
  • Lead cross-organisational projects to drive process improvements.
  • Create, optimize and deliver on service level agreements across the recruiting function.
  • Identify and foresee potential risk areas in our processes.
  • Implement and create forward-looking workforce plans.
  • Streamline communications for internal and external audiences.
  • Define and implement processes to drive data integrity across our systems and tools.
  • Identify opportunities to improve candidate and hiring manager experience and scheduling efficiencies.
  • Manage a variety of key project initiatives for the Amazon AWS organisation.
Job ID
584158
IE-DUBLIN-Dublin
3 weeks ago
Amazon.com is looking to hire highly motivated, best-in-class Network Operations Engineers for our Network Operations team to drive the stability and sustainability of our next-generation networks and to discover innovative ways to automate and scale our network as we expand.

The ideal candidate will be expected to provide high quality first-tier network and network event management for Amazons worldwide network operations. He/she will demonstrate an excellent knowledge of networking and networking concepts and theory, and have experience participating in operational network support for a large-scale enterprise environment. He/she will have a proven track record of success in driving complex issues to resolution autonomously and/or collaboratively. A love for working with new technologies and pushing the envelope on existing technology is required.

This is an excellent opportunity to join Amazons world class technical teams, working with some of the best and brightest engineers while also developing your skills and furthering your career within one of the most innovative and progressive technology companies anywhere.

- Provide critical on-shift network operations support to Amazon.com customers to diagnose and respond to large-scale networking events
- Support and maintain our next generation data-center networks
- Deliver simple, sustainable and repeatable solutions and processes
- Partner with our broader Technical Operations organization to reduce operational burden
- Work closely with our Network Engineering teams to ensure fast, smooth roll-out of new designs and products
- Drive standards across the network and ensure that we are fully compliant to those standards and policies
- Monitor and manage communications during large-scale events utilizing an established Event Management process
- Collaborate with level two and level-three resolvers
- Identify and troubleshoot recurring platform issues. Effective escalation of same to mid- and senior-level engineering teams for full resolution
- Create and review documentation and process regarding recurring issues, new standard operating procedures, knowledge transfer material, etc.
- Troubleshoot networking, routing and interconnectivity issues, including troubleshooting of network device configuration and low level application interaction
- Complete customer requests via Remedy trouble ticketing system
Additional Responsibilities
- Identify and take ownership for opportunities to automate repeatable networking tasks through creation and maintenance of scripts and tools
- Contribute through innovation to the reduction in the end-to-end cost of delivering packets
- Mentor junior staff in basic network administration and help to structure relevant training plans
- Participation in entry level interviewing
Job ID
584357
IE-DUBLIN-Dublin
3 weeks ago
Amazon has built a reputation for excellence and Amazon Web Services (AWS) is carrying on that tradition while leading the world in Cloud technologies. Amazon has built a reputation for excellence with recent examples of being named #1 in customer service, #1 most trusted, and #2 most innovative. Amazon Web Services (AWS) is carrying on that tradition while leading the world in Cloud technologies. As a member of the AWS Support team you will be at the forefront of this transformational technology assisting a global list of companies that are taking advantage of a growing set of services and features to run their mission-critical applications. You will work with leading companies in this space and directly with the engineering teams within Amazon developing these new capabilities. You will be surrounded by people that who are wickedly smart, passionate about cloud computing, and believe that world class support is critical to customer success. AWS Cloud Support provides technical support to a global list of customers that are building mission-critical applications on top of AWS services.

Overview The AWS Support team is seeking engineers that enjoy solving problems, working with customers, and have technical backgrounds from a variety of different fields including Linux/Windows systems administration, database design and optimization, big data analysis, network administration, and dev ops.
The security role supports our services that focus on security technologies including Identity Access Management (IAM), Cloudwatch, KMS, Cloud Trail, CloudHSM, and Inspector etc. As Solid security provides the foundation for all Cloud services. We are looking for candidates who are passionate about working with network security products. Since we’re working in the Cloud, you will need to be very comfortable with networking technologies including DNS, TCP/IP, SSL, DHCP and Load Balancing.
If you fit the description, you might be the person we are looking for!
Our support engineers are also the “voice of the customer” and have a strong voice in to the development teams for recurring issues or feature requests. A successful candidate will need a combination of troubleshooting, technical, and communication skills, as well as the ability to handle a mix of disparate tasks. This role will provide career growth opportunities as you gain new security skills in the course of your duties.


Why AWS Support?
  • Follow-the-sun model with support sites located globally: No after hours on-call or mandated overtime in this role.
  • Career development within AWS Support: We promote advancement opportunities including senior support engineer, SME, Team Lead, and Technical Account Manager.
  • Variety: Support engineers not only work a broad spectrum of technical issues but may also coach/mentor new hires, develop and present training, partner with development teams on complex issues or contact deflection initiatives, participate in recruiting, write tools/script to help the team, or work with leadership on process improvement or strategic initiatives.
Job ID
572772

Email Alert Options

You can save these search settings as an email alert, meaning an email will be sent to you every time a new opening matches your criteria. If you would like to create an email alert, please fill out the form below and click the save button.